Biz+ SmartSupport

 

The one-stop solution for all your mobile issues. Enjoy worry-free device care.

Swap your device for any reasons & unlimited access to tech support.

Download Biz+ SmartSupport Brochure

 

Features
Device Swap
  • 2 Swaps within a 24-months period. Service fee applies.
  • Enjoy free delivery to any location in Singapore within 4 hours1.
Tech Support (9am – 6pm daily)
  • Ask unlimited device-related questions.
  • Easy one-click Chat & Call via SmartSupport app.
How does Swap limit works?
You may make 2 Swaps within a 24-month period, which commences from the delivery date of the first exchange
How to make a Service Request?
  1. Download the service request form here.
  2. Complete the form by filling in the below required information and email to entsmartsupport@Asurion.com3
    • Name of Mobile User
    • Company Name
    • Company BRN
    • Enrolled Mobile Number
    • Enrolled Handset Model
    • Enrolled Handset IMEI Number
  3. Our agents will process your request from Mon-Sat, 9am-6pm and contact you for verification. Once the service request is approved, we will arrange delivery to your registered business address.

 

How much does it cost?

Biz+ SmartSupport at just $6/month (inclusive of GST). No hidden charges. No activation

Get a Like Mobile Device2 delivered to you FREE within 4 hourswith a top-up of the following service fee:

   

Retail Price of Device (SGD)

(Inclusive of GST, as of device launch date4)   

Swap fee

(Inclusive of GST)

≤ $250 $25
$251 - $500 $80
$501 - $750
$150
$751 - $1,500 $170
$1,501 - $2,000 $250
>$2,001 $280

NOTE:

1. If your request is accepted between 8.00 am and 2.00 pm Singapore time, Monday to Saturday, excluding Public Holidays, your swap device will be delivered to you within 4 hours.
2. A Like Mobile Device means a Device, compared to the Registered Device, may be new or refurbished.
3. Email support is between 9am and 6pm, Singapore time, Monday to Saturday, excluding Public Holidays.
4. The service fee payable will be based on the recommended retail price (RRP) in SGD as of the date of device launch. 

Screen Repair

Biz+ SmartSupport customers can have access to Screen Repair Service at $99

Download the Screen Repair form below and email to screenrepair_starhub@Asurion.com

Screen Repair Terms & Conditions apply


Biz+ SmartSupport FAQ

Screen Repair Enterprise FAQ

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