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PRISM+ ROAM 27 with 1Gbps Business Broadband Plan
How can I get the PRISM+ ROAM 27?
Simply sign up for or renew your existing Business Broadband plan with our 1Gbps Business Broadband plan on a minimum 24-month contract to enjoy a complimentary PRISM+ ROAM 27, while stocks last!
If I sign up for multiple 1Gbps broadband plans under the same company entity, am I entitled to multiple redemptions?
Yes, you’ll be entitled to redeem the same quantity based on the number of 1Gbps plans sign-up.
How do I redeem my PRISM+ ROAM 27?
It's easy and hassle-free! Your PRISM+ ROAM 27 will be delivered free of charge by PRISM+ to the address where your broadband service is installed. Within 45 working days from your order completion or successful broadband service installation (whichever is applicable), PRISM+ will contact you via phone or email to arrange the delivery. You'll be able to choose a delivery date and time that best suits your schedule.
What time does the delivery start and end each day?
You have the option of choosing a delivery time slot between 11am to 3pm or between 4pm to 8pm depending on the availability.
What do I do if I need to make changes to the delivery date and time?
You may visit PRISM+ Contact Us page for any modification requests to your agreed date or time of delivery.
Will I be charged if I reschedule the delivery?
Rescheduling the delivery of your complimentary premium to the address where your broadband service is installed is free, provided PRISM+ has not yet attempted the delivery. Please ensure you reschedule at least 2 working days in advance of your scheduled delivery to allow PRISM+ to make the necessary logistics arrangements.
How many days in advance should I contact the courier company if I need to make changes to my scheduled delivery?
Please contact PRISM+ at least 2 working days before your scheduled delivery for them to make the necessary logistic arrangements.
I missed the delivery appointment for the free PRISM+ ROAM 27. What should I do, and will I be charged for subsequent delivery?
PRISM+ will contact you again within 3 working days to arrange another delivery. Subsequent deliveries will be chargeable at $50 (with GST) per trip payable to PRISM+. Re-delivery date and time will be subject to slot availability.
Can my employee/colleague receive the free PRISM+ ROAM 27 on my behalf?
Yes. You may authorize someone else to receive your complimentary PRISM+ ROAM 27 on your behalf, provided it is being delivered to the same address where your broadband service is installed.
If you have requested delivery to a different address, the courier company will provide you with a Letter of Authorisation (LOA). Please complete and return the signed LOA before your delivery appointment can be scheduled. On the day of delivery, your authorized recipient must present their original NRIC for identity verification.
Please note that an administration fee of S$5.40 (inclusive of GST) applies for deliveries to a different address with an authorized recipient. This fee is payable directly to the delivery personnel via cash or PayNow.
Does the PRISM+ ROAM 27 come with a warranty?
Yes, PRISM+ ROAM 27 comes with a 3-years local warranty, please refer to the warranty policy as stated. The warranty is automatically registered by PRISM+ from the date of delivery, you may refer to the barcode serial number for warranty purposes.
If you have any issues with the item or warranty, you may visit PRISM+ Contact Us page to speak to our customer service team. Kindly ensure that you check the PRISM+ ROAM 27 upon delivery and installation. StarHub will not be liable for any defects of this premium.
What do I get with the free PRISM+ ROAM 27?
- Roam 27 x1
- Stand Pilar x1
- Stand Base x1
- Remote Control x1
- Power Adapter x1
- Line Buckle x1
- Power Cable x1
- Screwdriver x1
- Type-C Cable
- Base Screw x5
- Stand Screw x3
- User Manual x1
Will set up of Roam be included?
Yes, basic set up of ROAM 27 is included upon request, assembly is included with the delivery.
I did not receive any call or SMS message from PRISM+ about the delivery of the premium. What should I do?
Kindly allow 45 working days from your successful order installation date for PRISM+ to contact you about the delivery of your free premium. If the order closure date has been over 45 working days, kindly contact your respective Account Managers servicing your account.
