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SME Entertainment - Mix & Match TV Package FAQ
General
What is the Mix & Match Package?
Business owners can now customise their entertainment package of up to 4 channel credits, providing their customers with more entertainment options.
4 channel credits will be allocated to customers per Mix & Match Package. Customers can choose up to 4 channels of their choice in a package.
- Basic channels: 1 credit
- Premium channels: 2 credits
- Free view channels inclusive: Arirang, Australia Plus (ABC Australia), NHK World (Japan), SEA Today, and 6 local MediaCorp channels.
What channels are there to choose from?
These are the channels available for selection:
Basic Channels (1 Channel | Animax | Cartoonito | Nickelodeon | ONE Malay | Kalaignar | |
Cartoon Network | DW (English) | Nick Jr. | The Filipino Channel | |||
Premium Channels (2 Channel | BBC World News | BBC Lifestyle | History | Hub Sports 1 | Astro Warna | Sun TV |
Bloomberg | ROCK Entertainment | Lifetime | Hub Sports 2 | Celestial Classic Movies | Sun Music | |
CNBC Asia | Crime and Investigation | Sony Ent TV | Hub Sports 3 | Celestial Movies | TV5Monde Asie | |
Cinema One Global | Astro Sensasi | Sony Max | CTI TV | Vijay TV |
Who is eligible for this promotion?
New and Existing OTT Corporate customers.
Existing IPTV corporate customer.
Pricing and Promotions
When can I subscribe to the Mix & Match Package?
The Mix & Match Package is available from now till 31 March 2024.
Is there any contract tagged to the Mix & Match Package?
You can sign up for the Mix & Match Package on 24 months or 36 months contract.
How can I subscribe to the Mix & Match Package?
To subscribe to the Mix & Match Package, contact our Business Sales Team at sme@starhub.com.
I’ve subscribed to the Mix & Match Package. Will I immediately have access to the channels?
Channels will only be available after your Mix & Match Package has been provisioned and set top box installation is completed.
How much does the Mix & Match Package cost?
The Mix & Match Package pricing is as follows:
List Price | Standard Screen | Large Screen |
50” and below | Above 50” | |
Mix & Match | $107.91/month | $163.50/month |
How do I qualify for the Promotion?
New and existing customers who sign up for the Mix & Match Package will qualify for this promotion.
Billing
I subscribed to the Mix & Match Package. When will I be billed?
Customers who subscribe to the Mix & Match Package will be billed on the day the service becomes active once order closure is completed.
How would the Mix & Match Package appear on the bill?
The selected channels would appear on the bill as à ala carte.
Will the monthly recurring charge change once the contract expires?
The monthly recurring charge will be reverted to the retail cost of $109 per à la carte channel per normal screen and/or to the retail cost of $163.50 per à la carte channel per large screen. Customers are encouraged to renew the contract before expiry to avoid unnecessary bill-shock.
Content, Broadcast and Network
What content do I get when I subscribe to the Mix & Match Package?
The Mix & Match Package is a custom package to suit your business entertainment needs. Content selection available from these genres:
- News
- Entertainment/Kids
- Ethnic/Asian
- Sports
How many channels are there for the Mix & Match Package?
There will be 4 channel credits per Mix & Match Package, which would allow a selection of up to 4 channels.
How do I watch the channels with my TV set-top box?
Simply tune in to the channels you have selected after your Mix & Match Package service is activated.
I am facing technical issues. Who can I contact?
For new and existing StarHub Business TV customers, you can reach out to StarHub here.