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Cessation of Voicemail
We are continuously reviewing our services and with the declining usage of voicemail service over the past few years, we have decided to retire the voicemail service. This applies for the following services:
- Enhanced Voicemail
- Power Mail
Voicemail will be retired and removed from 30 Nov 2021.
Don’t worry, there is no action required from you. The service will be removed from 30 Nov 2021. Do note that with the removal of the service, all saved messages will be deleted.
The current retention period for message is up to 7 days depending on the voice plan that you are subscribed to.
Type of Voicemail Service
Message Retention Period
If you would like to save your voicemail messages received before 30 November, please download to your mobile device. Otherwise, the voicemail messages will be permanently deleted when the Voicemail service is removed.
If the service is removed during your billing period, the advance subscription billed will be pro-rated and credit will be shown in your subsequent bill.
Yes, this will apply to Postpaid mobile service including Enterprise mobile service and prepaid mobile service.