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StarHub Business Applications - Getting Started


Let's set up your account and introduce you to the features of StarHub Business Applications (web or mobile app) with a step-by-step guide based on your user role.

For Authorised Officers, click here to get started.
For Corporate Administrators, click here to get started
For Corporate Users, click here to get started


Authorised Officer (AO)



Step 1: Activate your Enterprise ID

Activate your Enterprise ID via the email invitation triggered by your company's Authorised Officer (AO).

Kindly check your email inbox for the email invitation. If you do not see the email in your inbox, please check your junk/spam folder.


Otherwise, you may activate your Enterprise ID here.


Forgot your password?

If you forgot your password, click here to reset your password via a web browser.

Alternatively, you may also reset your password in the mobile app by clicking on "Forgot your password":


SBM - Forget Password



Step 2: Access StarHub Business Applications

You may access and manage your account via:

  • Mobile App (StarHub Business Manager)

    For Mobile customers: Need to view usage or make changes on-the-go? Download our mobile app to perform basic tasks like checking usage or modifying add-ons, for your staff or your own mobile lines.



  • Web Portal (My Business Account)

    Best viewed on desktop

    For Mobile customers: This web-based portal enables you to save time with bulk modifications. Plus, download reports and gain insights on monthly expenses

    Click here to log in.

Choose if you would like to get started via the mobile app (Option 1) or web portal (Option 2)!


Option 1
Mobile App (StarHub Business Manager)



Step 3: Log in to your account

a. Sign in using your Enterprise ID and newly-created password:


SBM Login


b. Complete the OTP verification:

SBM Login (OTP)



Step 4: Modify Your Account Settings

a. Navigate to the "Profile" screen by clicking on the top-right icon:

SBM Profile Icon

b. Select "Account settings":

SBM Profile - Account Settings

c. Select "Change password" to update your current password:

SBM Profile - Change Password

d. Select "Change OTP delivery number" to update your mobile number for OTP verification during login:

SBM Profile - Change OTP


Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!



Step 5: Switch between Authorised Officer (AO) and User Mode

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Navigate to the "Profile" screen by clicking on the top-right icon:

SBM Profile Icon


d. Select "Switch to user mode" to view your account as a User.


SBM Profile - Change User Mode



Step 6: Manage Your Users

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Manage' menu option. You may use the filtering options or open the contextual menu to manage users in bulk option view.


Adding a User

As an Authorised Officer (AO), you can add or assign roles to your staff/colleagues as Corporate Administrators (CA) or Users.


Kindly note that in order to add more AOs, you will need to send the request to businesshelpdesk@starhub.com.


d. To add an individual user, select '+' and input the user details and permission level to assign. You may assign a mobile number to allow him/her to view usage upon login or choose to skip this step (user will not be able to view usage or assigned a 'Department').

SBM Manage - Add User


Editing a User Profile
d. Select the user from the list and select 'View profile details' to edit.

SBM Manage - Edit User Profile


You may also access the contextual menu to suspend or rest the user account's password.

SBM Manage - Contextual Menu


Assigning Mobile Number/Service ID
For users to login to the app, you will need to assign a mobile number to their Enterprise ID (email address).

d. Select the user from the list and select 'Assign mobile number' to assign a mobile number.

SBM Manage - Assign Mobile Number


e. Key in the mobile number and the app will verify before assigning it to the user.

SBM Manage - Assign Mobile Number (Verify)



Step 7: Manage Your Bills

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Billing' menu option. You may use the filtering options or open the contextual menu to manage users in bulk option view.

SBM Billing - Overview

  • You can view your company's total amount payable ('Total outstanding amount') and address of each account.
  • Select individual billing account to view charges and payment due date.


Modify Bill Delivery

d. Select menu under the 'Summary' section, and select 'Modify bill delivery mode' under the contextual menu.


SBM Billing - Contextual Menu - Modify Bill Delivery


e. Manage the bill delivery method for each account, choosing between 'E-bill & paper' OR 'E-bill only'.

SBM Billing - Modify Bill Delivery


View Payment History

d. Select menu under the 'Summary' section, and select 'Payment history' under the contextual menu.


SBM Billing - Contextual Menu - Payment History


e. Search and sort payments by account (as highlighted below).

SBM Billing - Payment History


Manage e-Bill Notification

d. Select menu under the 'Summary' section, and select 'Modify e-Bill Notification' under the contextual menu.


SBM Billing - Contextual Menu - Manage eBill Notifications


e. Modify each user's setting to receive the e-Bill Notification, or update his/her contact number.

SBM Billing - eBill Notifications


f. You may also modify the e-Bill notifications in bulk by selecting the menu in the 'E-bill Notification' screen. Select either 'Opt-in users' or 'Opt-out users' to perform your bulk update.

SBM Billing - eBill Notifications (Bulk)


Modify Billing Address

d. Select the account that you wish to modify its billing address


SBM Billing - Modify Billing Address


e. In the 'Bill details' screen, select the account and you will be brought to the screen to amend the details.


SBM Billing - Modify Billing Address (Update)

  • Street name and building name will automatically be populated.
  • You are only required to input the postal code and unit number.


f. Select 'Update address' when all updated information are accurate to complete the update.


View Payment Method(s)

d. Select menu under the 'Summary' section, and select 'Payment method' under the contextual menu.


SBM Billing - Contextual Menu - Payment Method


e. View payment method of each billing account and track GIRO application status (for recent applications).

SBM Billing - Manage Payment Methods



Step 8: Manage Your Services

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Services' menu option. In this screen, you can:

  • View your company's monthly spend and filter by category

    SBM Services - Monthly Spend

  • Review usage of and manage individual mobile numbers

    SBM Services - Manage Individual Lines


Manage Add-ons / VASes

d. In the 'Services' menu option, select the mobile number you wish to manage its add-ons

SBM Services - Manage Individual Lines


e. Under the 'REVIEW USAGE' section, open the contextual menu:


SBM Services - Contextual Menu


f. Select 'Manage add-ons' and a list of subscribed and available add-ons (for the selected mobile number) will be displayed


g. Simply select 'Add' or 'Remove' to modify the add-ons.


SBM Services - Manage Add-ons - Add or Remove


h. Select 'Review' once you are done, and a summary table will appear to reflect what is selected and removed for your review.

SBM Services - Manage Add-ons - Review



Need More Assistance?

Fret not as we've got you covered!


Here's how you can do it:

a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Support' menu option.


SBM Support - Overview


Give Feedback

We value your inputs! Have a feedback or a bug to report?


d. In the 'Services' menu option, select 'Give Feedback' to provide your inputs via the form.


FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.


d. In the 'Services' menu option, select 'FAQs' to navigate to our support page. You may search for your query by browsing the list or using the search bar.


Contact Us

If you are still unable to resolve your issue/question, you can drop us a line by:


d. In the 'Services' menu option, select 'Contact us' to retrieve our contact details (email or phone).


Option 2
Web Portal (My Business Account)



Step 3: Log in to your account

a. Sign in using your Enterprise ID and newly-created password:


MBA - EID Sign-in


b. Complete the OTP verification:


MBA - EID Sign-in (OTP)



Step 4: Modify Your Account Settings

a. Navigate to the 'Profile' screen by clicking on your Enterprise ID (top menu)


b. Select 'My Profile'

MBA - Profile


MBA - Profile - Amend


c. Select 'change password' to update your current password


d. Select 'update mobile number' to update your mobile number for OTP verification during login


Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!



Step 5: Manage Your Users

Here's how you can do it:


a. Log in to the web portal and complete your 2FA


b. Select 'Settings' from the top navigation menu, followed by 'Manage Users'. You may use the search or sort option to locate users.

MBA - Manage Users


Adding a User

As an Authorised Officer (AO), you can add or assign roles to your staff/colleagues as Corporate Administrators (CA) or Users.


Kindly note that in order to add more AOs, you will need to send the request to businesshelpdesk@starhub.com.


c. To add an individual user, select 'Add' and input the user details and permission level to assign in the table. Select 'Save' to complete the process.


d. Once you have added the user, select the user(s) by ticking the checkbox (able to do bulk amendment) and select the dropdown ('Action') to:


MBA - Manage Users (Actions)

  • Modify user access to Reports & Features (VASes)
  • Send Enterprise ID activation email (in order for user to access account)
  • Reset user's account password
  • Suspend/Restore/Delete user account


You may also use the Export/Import function to modify user information in bulk.


Editing a User Profile

c. In the 'Manage Users' page, select the user(s) from the table by ticking the checkbox (able to do bulk amendment) and select 'Edit' to edit.


You can amend the user's email, name and role.


MBA - Manage User (Edit)


Assigning Mobile Number/Service ID

c. Select 'Settings' from the top navigation menu, followed by 'Manage Services'. You may use the search or sort option to locate users or Service ID.

MBA - Manage Services


d. Select 'Edit' and you may start adding the user details to an unassigned Service ID.

MBA - Manage Services (Assign Service ID)


e. Select 'Save' to complete the transaction.



Step 6: Manage Your Bills

Here's how you can do it:


a. Log in to the web portal and complete your 2FA


b. Select 'StarHub Bill' from the left navigation menu.

MBA - Bills (Menu)


View and Download Your Bills

c. Select 'View Bill' and you will be presented with all the bills which you can download in PDF to store or print.

You may use the filtering options (Service ID/Account No/Date Range) to locate the desired bill.
The payment due date for the specific bill is also reflected in the table.

MBA - Billing - View Bills


View Your Account Balance

c. Select 'Account Balance' and filter by the desired 'Account No.' and reporting period ('From' & 'To') to retrieve the account balance.

MBA - Billing - Account Balance


View Payment History

c. Select 'Payment History' and you will be presented with all the payments made historically. You may use the filtering option to locate the desired payment.


View Payment Method(s)

c. Select 'Payment Method' and you will be presented with your Billing Account(s) and its respective payment method.

MBA - Billing - Payment Method


Track your GIRO application status for recent application(s).


Modify Bill Delivery

c. Select 'Manage Bill', followed by 'Bill Delivery Mode'

MBA - Billing - Bill Delivery - Menu (Delivery Mode)


d. Select 'Delivery Mode' and you will be presented with a table of accounts along with their respective bill delivery mode


e. You may proceed to amend the bill delivery mode, choosing between 'e-bill with paper bill' OR 'e-bill only'.


f. Once you are done, agree to the 'Terms & Conditions' by checking the option, and select 'Save' to complete the transaction.

MBA - Billing - Bill Delivery Overview


Manage e-Bill Notification

c. Select 'Manage Bill', followed by 'Bill Delivery Mode'

MBA - Billing - Bill Delivery - Menu (eBill Notifications)


d. Select 'E-Bill Notification and you will be presented with a table of users along with their respective E-Bill notification status.


e. To edit each user's notification setting, you may either select


MBA - Billing - eBill Notifications

  • 'Edit' and modify the status from the table directly, followed by 'Save' to complete the transaction.
  • Bulk select all the users by ticking the checkbox, select the 'Action' dropdown menu and select either 'Opt In' or 'Opt Out' to complete the transaction.


Modify Billing Address

c. Select 'Manage Bill', followed by 'Billing Address'. You will be presented with a table of accounts along with their respective billing address.

MBA - Billing - Billing Address


d. To amend the billing address, select the account(s) (able to select more than one) you wish to make changes to.


e. Once you are done with your selection of account(s), select 'Change Billing Address' and you will be brought to the screen to amend the details.

MBA - Billing - Billing Address (Edit)

  • Street name and building name will automatically be populated.
  • You are only required to input the postal code and unit number.


f. Select 'Save Change' when all updated information are accurate to complete the update.



Step 7: Manage Your Services

Here's how you can do it:


a. Log in to the web portal and complete your 2FA


b. Select 'Services' from the left navigation menu, followed by 'All Services' > 'All Services'.

MBA - Services - Menu


View Recontract Information

c. Select 'Re-Contract Info' and you will be prompted to input a Service ID/Employee Name/Employee ID/Department to retrieve the re-contract information.


d. You will be presented with a table of Service ID/Mobile Number (based on search parameters), along with their respective details (Subscription Plan, Contract End Date, Early Re-Contract Fee).


e. You may select the desired Service ID(s) to:

  • Request for Early Termination Charge information
  • Request to re-contract


Only lines eligible for re-contract can be selected.


Manage Add-ons / VASes

c. Select 'Modify VAS' and you will be prompted to input a Service ID/Employee Name/Employee ID/Department to retrieve the re-contract information.


d. You will be presented with a table of Service ID and Users (based on search parameters), along with their respective details (Subscription Plan, Department, Cost Center, Handset Model).


e. To modify add-ons/VASes, select the user(s) (you may select more than one) you wish to make changes to.


f. Select 'Add' or 'Remove from the 'Please select Add/Remove' dropdown, followed by the specific VAS under the 'Please select the VAS' dropdown.

MBA - Services - Modify VAS


g. Select 'Next'


h. Depending on the selected 'VAS', you may require to complete the VAS-specific contextual menu with the required details.


i. You will be presented with a summary page listing the VAS modifications you have made. Once you have reviewed the details to be accurated, proceed to acknowledge and select 'Submit' to complete the transaction.



Step 8: View & Analyse Your Company's Account(s)

Get a quick overview and access to your suite of pre-built standard reports to easily analyse your company's spends and usages.


Here's how you can do it:


a. Log in to web portal and complete your 2FA


Dashboard

For quick overview of monthly spend and usages


b. Select 'Dashboard' from the left navigation menu.

MBA - Dashboard


c. You will be presented with 4 sections of monthly breakdowns with charts for visualisation:

  • Monthly Spend
  • Monthly Top 10 Department
  • Monthly IDD 008/018 Spend
  • Monthly Top 10 Mobile Roaming Spend


Standard Reports

Access 15 pre-built reports to analyse usages, charges and top users. You may either view or download the report (excel format).


MBA - Standard Reports


No.

Report Name

Description

1

Invoice Summary

Invoice details include invoice number, bill date, due dates and current charges

2

Spend Analysis

Summary view of all the billed charges, breakdown by billing accounts & service IDs. Details include one-time charges, subscription charges, other credit charges, excess local usage charges, IDD usages charges, roaming usage charges.

3

Subscription And Other Charges

Details of the billed subscriptions charges, one-time charges and other credit charges of each service IDs.

4

Local Usage Charges

Details of the billed local usages charges (e.g. local voice, SMS, data) of each service IDs.

5

Roaming Charges Summary

Summary view of the billed roaming usages charges, breakdown by service IDs & roaming call types (e.g. Call Home, Call International, Call local)

6

Roaming Call Detail Record

Details of the billed roaming usages of each service IDs

7

IDD Charges Summary

Summary view of the billed IDD usages charges, breakdown by service IDs & IDD call types (e.g. IDD008, IDD018)

8

IDD Call Detail Record

Details of the billed IDD usages of each service IDs

9

Top 20 Roaming Users / Service IDs

Top 20 roaming users / service IDs by roaming net spend

10

Top 20 Roaming Countries

Top 20 roaming countries by roaming net spend

11

Top 20 IDD Users / Service IDs

Top 20 IDD Users / service IDs by IDD net spend

12

Top 20 IDD Countries

Top 20 IDD countries by IDD net spend

13

YTD Top 20 Users / Service IDs

Year To Date Top 20 users / service IDs by total net spend

14

Subscription Contract Summary

  • Near Real Time Info

  • Summary view of each service IDs, the subscription plan, contract duration, contract period and key value added services provisioned.

15

Subscription Detail

  • Near Real Time info

  • Details of each service IDs, the subscription plan and all the value added services provisioned



Need More Assistance?

Fret not as we've got you covered!


Here's how you can do it:


FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.


Click here to access the FAQ.


Contact Us

If you are still unable to resolve your issue/question, you can reach us via the contact details (email or phone) listed here.



Corporate Administrator (CA)



Step 1: Activate your Enterprise ID

Activate your Enterprise ID via the email invitation triggered by your company's Authorised Officer (AO).

Kindly check your email inbox for the email invitation. If you do not see the email in your inbox, please check your junk/spam folder.


Forgot your password?

If you forgot your password, click here to reset your password via a web browser.

Alternatively, you may also reset your password in the mobile app by clicking on "Forgot your password":


SBM - Forget Password



Step 2: Access StarHub Business Applications

You may access and manage your account via:

  • Mobile App (StarHub Business Manager)

    For Mobile customers: Need to view usage or make changes on-the-go? Download our mobile app to perform basic tasks like checking usage or modifying add-ons, for your staff or your own mobile lines.



  • Web Portal (My Business Account)

    Best viewed on desktop

    For Mobile customers: This web-based portal enables you to save time with bulk modifications. Plus, download reports and gain insights on monthly expenses

    Click here to log in.

Choose if you would like to get started via the mobile app (Option 1) or web portal (Option 2)!


Option 1
Mobile App (StarHub Business Manager)



Step 3: Log in to your account

a. Sign in using your Enterprise ID and newly-created password:


SBM Login


b. Complete the OTP verification:


SBM Login (OTP)



Step 4: Modify Your Account Settings

a. Navigate to the "Profile" screen by clicking on the top-right icon:

SBM Profile Icon

b. Select "Account settings":


SBM Profile - Account Settings

c. Select "Change password" to update your current password:


SBM Profile - Change Password

d. Select "Change OTP delivery number" to update your mobile number for OTP verification during login:

SBM Profile - Change OTP


Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!



Step 5: Switch between Corporate Administrator (CA) and User Mode

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Navigate to the "Profile" screen by clicking on the top-right icon:

SBM Profile Icon


d. Select "Switch to user mode" to view your account as a User.


SBM Profile - Change User Mode



Step 6: Manage Your Users

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Manage' menu option. You may use the filtering options or open the contextual menu to manage users in bulk option view.


Adding a User

As an Corporate Administrator (CA), you can add or assign roles to your colleagues as Corporate Users (Users).


Kindly note that only Authorised Officer(s) can add more AOs & CAs.


d. To add an individual user, select '+' and input the user details. You may assign a mobile number to allow him/her to view usage upon login or choose to skip this step (user will not be able to view usage or assigned a 'Department').

SBM Manage - Add User


Editing a User Profile
d. Select the user from the list and select 'View profile details' to edit.

SBM Manage - Edit User Profile


You may also access the contextual menu to suspend or rest the user account's password.

SBM Manage - Contextual Menu


Assigning Mobile Number/Service ID
For users to log in to the app, you will need to assign a mobile number to their Enterprise ID (email address).

d. Select the user from the list and select 'Assign mobile number' to assign a mobile number.

SBM Manage - Assign Mobile Number


e. Key in the mobile number and the app will verify before assigning it to the user.

SBM Manage - Assign Mobile Number (Verify)



Step 7: Manage Your Bills

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Billing' menu option. You may use the filtering options or open the contextual menu to manage users in bulk option view.

SBM Billing - Overview

  • You can view your company's total amount payable ('Total outstanding amount') and address of each account.
  • Select individual billing account to view charges and payment due date.


Modify Bill Delivery

d. Select menu under the 'Summary' section, and select 'Modify bill delivery mode' under the contextual menu.


SBM Billing - Contextual Menu - Modify Bill Delivery


e. Manage the bill delivery method for each account, choosing between 'E-bill & paper' OR 'E-bill only'.

SBM Billing - Modify Bill Delivery


View Payment History

d. Select menu under the 'Summary' section, and select 'Payment history' under the contextual menu.


SBM Billing - Contextual Menu - Payment History


e. Search and sort payments by account (as highlighted below).

SBM Billing - Payment History


Manage e-Bill Notification

d. Select menu under the 'Summary' section, and select 'Modify e-Bill Notification' under the contextual menu.


SBM Billing - Contextual Menu - Manage eBill Notifications


e. Modify each user's setting to receive the e-Bill Notification, or update his/her contact number.

SBM Billing - eBill Notifications


f. You may also modify the e-Bill notifications in bulk by selecting the menu in the 'E-bill Notification' screen. Select either 'Opt-in users' or 'Opt-out users' to perform your bulk update.

SBM Billing - eBill Notifications (Bulk)


Modify Billing Address

d. Select the account that you wish to modify its billing address


SBM Billing - Modify Billing Address


e. In the 'Bill details' screen, select the account and you will be brought to the screen to amend the details.


SBM Billing - Modify Billing Address (Update)

  • Street name and building name will automatically be populated.
  • You are only required to input the postal code and unit number.


f. Select 'Update address' when all updated information are accurate to complete the update.


View Payment Method(s)

d. Select menu under the 'Summary' section, and select 'Payment method' under the contextual menu.


SBM Billing - Contextual Menu - Payment Method


e. View payment method of each billing account and track GIRO application status (for recent applications).

SBM Billing - Manage Payment Methods



Step 8: Manage Your Services

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Services' menu option. In this screen, you can:

  • View your company's monthly spend and filter by category

    SBM Services - Monthly Spend

  • Review usage of and manage individual mobile numbers

    SBM Services - Manage Individual Lines


Manage Add-ons / VASes

d. In the 'Services' menu option, select the mobile number you wish to manage its add-ons

SBM Services - Manage Individual Lines


e. Under the 'REVIEW USAGE' section, open the contextual menu.


SBM Services - Contextual Menu


f. Select 'Manage add-ons' and a list of subscribed and available add-ons (for the selected mobile number) will be displayed


g. Simply select 'Add' or 'Remove' to modify the add-ons.


SBM Services - Manage Add-ons - Add or Remove


h. Select 'Review' once you are done, and a summary table will appear to reflect what is selected and removed for your review.

SBM Services - Manage Add-ons - Review



Need More Assistance?

Fret not as we've got you covered!


Here's how you can do it:

a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Support' menu option.


SBM Support - Overview


Give Feedback

We value your inputs! Have a feedback or a bug to report?


d. In the 'Services' menu option, select 'Give Feedback' to provide your inputs via the form.


FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.


d. In the 'Services' menu option, select 'FAQs' to navigate to our support page. You may search for your query by browsing the list or using the search bar.


Contact Us

If you are still unable to resolve your issue/question, you can drop us a line by:


d. In the 'Services' menu option, select 'Contact us' to retrieve our contact details (email or phone).


Option 2
Web Portal (My Business Account)



Step 3: Log in to your account

a. Sign in using your Enterprise ID and newly-created password:


MBA - EID Sign-in


b. Complete the OTP verification:


MBA - EID Sign-in (OTP)



Step 4: Modify Your Account Settings

a. Navigate to the 'Profile' screen by clicking on your Enterprise ID (top menu)


b. Select 'My Profile'

MBA - Profile


MBA - Profile - Amend


c. Select 'change password' to update your current password


d. Select 'update mobile number' to update your mobile number for OTP verification during login


Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!



Step 5: Manage Your Users

Here's how you can do it:


a. Log in to the web portal and complete your 2FA


b. Select 'Settings' from the top navigation menu, followed by 'Manage Users'. You may use the search or sort option to locate users.

MBA - Manage Users


Adding a User

As a Corporate Administrator (CA), you can add or assign roles to your colleagues as Corporate Users (User).


Kindly note that only Authorised Officer(s) can add more AOs & CAs.


c. To add an individual user, select 'Add' and input the user details in the table. Select 'Save' to complete the process.


d. Once you have added the user, select the user(s) by ticking the checkbox (able to do bulk amendment) and select the dropdown ('Action') to:


MBA - Manage Users (Actions)

  • Modify user access to Reports & Features (VASes)
  • Send Enterprise ID activation email (in order for user to access account)
  • Reset user's account password
  • Suspend/Restore/Delete user account

You may also use the Export/Import function to modify user information in bulk.


Editing a User Profile

c. In the 'Manage Users' page, select the user(s) from the table by ticking the checkbox (able to do bulk amendment) and select 'Edit' to edit.


You can amend the user's email, name and role.


MBA - Manage User (Edit)


Assigning Mobile Number/Service ID

c. Select 'Settings' from the top navigation menu, followed by 'Manage Services'. You may use the search or sort option to locate users or Service ID.

MBA - Manage Services


d. Select 'Edit' and you may start adding the user details to an unassigned Service ID.

MBA - Manage Services (Assign Service ID)


e. Select 'Save' to complete the transaction.



Step 6: Manage Your Bills

Here's how you can do it:


a. Log in to the web portal and complete your 2FA


b. Select 'StarHub Bill' from the left navigation menu.

MBA - Bills (Menu)


View and Download Your Bills

c. Select 'View Bill' and you will be presented with all the bills which you can download in PDF to store or print.

You may use the filtering options (Service ID/Account No/Date Range) to locate the desired bill.
The payment due date for the specific bill is also reflected in the table.

MBA - Billing - View Bills


View Your Account Balance

c. Select 'Account Balance' and filter by the desired 'Account No.' and reporting period ('From' & 'To') to retrieve the account balance.

MBA - Billing - Account Balance


View Payment History

c. Select 'Payment History' and you will be presented with all the payments made historically. You may use the filtering option to locate the desired payment.


View Payment Method(s)

c. Select 'Payment Method' and you will be presented with your Billing Account(s) and its respective payment method.

MBA - Billing - Payment Method


Track your GIRO application status for recent application(s).


Modify Bill Delivery

c. Select 'Manage Bill', followed by 'Bill Delivery Mode'

MBA - Billing - Bill Delivery - Menu (Delivery Mode)


d. Select 'Delivery Mode' and you will be presented with a table of accounts along with their respective bill delivery mode


e. You may proceed to amend the bill delivery mode, choosing between 'e-bill with paper bill' OR 'e-bill only'.


f. Once you are done, agree to the 'Terms & Conditions' by checking the option, and select 'Save' to complete the transaction.

MBA - Billing - Bill Delivery Overview


Manage e-Bill Notification

c. Select 'Manage Bill', followed by 'Bill Delivery Mode'

MBA - Billing - Bill Delivery - Menu (eBill Notifications)


d. Select 'E-Bill Notification and you will be presented with a table of users along with their respective E-Bill notification status.


e. To edit each user's notification setting, you may either select


MBA - Billing - eBill Notifications

  • 'Edit' and modify the status from the table directly, followed by 'Save' to complete the transaction.
  • Bulk select all the users by ticking the checkbox, select the 'Action' dropdown menu and select either 'Opt In' or 'Opt Out' to complete the transaction.


Modify Billing Address

c. Select 'Manage Bill', followed by 'Billing Address'. You will be presented with a table of accounts along with their respective billing address.

MBA - Billing - Billing Address


d. To amend the billing address, select the account(s) (able to select more than one) you wish to make changes to.


e. Once you are done with your selection of account(s), select 'Change Billing Address' and you will be brought to the screen to amend the details.

MBA - Billing - Billing Address (Edit)

  • Street name and building name will automatically be populated.
  • You are only required to input the postal code and unit number.


f. Select 'Save Change' when all updated information are accurate to complete the update.



Step 7: Manage Your Services

Here's how you can do it:


a. Log in to the web portal and complete your 2FA


b. Select 'Services' from the left navigation menu, followed by 'All Services' > 'All Services'.

MBA - Services - Menu


View Recontract Information

c. Select 'Re-Contract Info' and you will be prompted to input a Service ID/Employee Name/Employee ID/Department to retrieve the re-contract information.


d. You will be presented with a table of Service ID/Mobile Number (based on search parameters), along with their respective details (Subscription Plan, Contract End Date, Early Re-Contract Fee).


e. You may select the desired Service ID(s) to:

  • Request for Early Termination Charge information
  • Request to re-contract


Only lines eligible for re-contract can be selected.


Manage Add-ons / VASes

c. Select 'Modify VAS' and you will be prompted to input a Service ID/Employee Name/Employee ID/Department to retrieve the re-contract information.


d. You will be presented with a table of Service ID and Users (based on search parameters), along with their respective details (Subscription Plan, Department, Cost Center, Handset Model).


e. To modify add-ons/VASes, select the user(s) (you may select more than one) you wish to make changes to.


f. Select 'Add' or 'Remove from the 'Please select Add/Remove' dropdown, followed by the specific VAS under the 'Please select the VAS' dropdown.

MBA - Services - Modify VAS


g. Select 'Next'.


h. Depending on the selected 'VAS', you may require to complete the VAS-specific contextual menu with the required details.


i. You will be presented with a summary page listing the VAS modifications you have made. Once you have reviewed the details to be accurated, proceed to acknowledge and select 'Submit' to complete the transaction.



Step 8: View & Analyse Your Company's Account(s)

Get a quick overview and access to your suite of pre-built standard reports to easily analyse your company's spends and usages.


Here's how you can do it:


a. Log in to the web portal and complete your 2FA.


Dashboard

For quick overview of monthly spend and usages


b. Select 'Dashboard' from the left navigation menu.

MBA - Dashboard


c. You will be presented with 4 sections of monthly breakdowns with charts for visualisation:

  • Monthly Spend
  • Monthly Top 10 Department
  • Monthly IDD 008/018 Spend
  • Monthly Top 10 Mobile Roaming Spend


Standard Reports

Access 15 pre-built reports to analyse usages, charges and top users. You may either view or download the report (excel format).


MBA - Standard Reports


No.

Report Name

Description

1

Invoice Summary

Invoice details include invoice number, bill date, due dates and current charges

2

Spend Analysis

Summary view of all the billed charges, breakdown by billing accounts & service IDs. Details include one-time charges, subscription charges, other credit charges, excess local usage charges, IDD usages charges, roaming usage charges.

3

Subscription And Other Charges

Details of the billed subscriptions charges, one-time charges and other credit charges of each service IDs.

4

Local Usage Charges

Details of the billed local usages charges (e.g. local voice, SMS, data) of each service IDs.

5

Roaming Charges Summary

Summary view of the billed roaming usages charges, breakdown by service IDs & roaming call types (e.g. Call Home, Call International, Call local)

6

Roaming Call Detail Record

Details of the billed roaming usages of each service IDs

7

IDD Charges Summary

Summary view of the billed IDD usages charges, breakdown by service IDs & IDD call types (e.g. IDD008, IDD018)

8

IDD Call Detail Record

Details of the billed IDD usages of each service IDs

9

Top 20 Roaming Users / Service IDs

Top 20 roaming users / service IDs by roaming net spend

10

Top 20 Roaming Countries

Top 20 roaming countries by roaming net spend

11

Top 20 IDD Users / Service IDs

Top 20 IDD Users / service IDs by IDD net spend

12

Top 20 IDD Countries

Top 20 IDD countries by IDD net spend

13

YTD Top 20 Users / Service IDs

Year To Date Top 20 users / service IDs by total net spend

14

Subscription Contract Summary

  • Near Real Time Info

  • Summary view of each service IDs, the subscription plan, contract duration, contract period and key value added services provisioned.

15

Subscription Detail

  • Near Real Time info

  • Details of each service IDs, the subscription plan and all the value added services provisioned



Need More Assistance?

Fret not as we've got you covered!


Here's how you can do it:


FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.


Click here to access the FAQ.


Contact Us

If you are still unable to resolve your issue/question, you can reach us via the contact details (email or phone) listed here.



Corporate User (User)



Step 1: Activate your Enterprise ID

Activate your Enterprise ID via the email invitation triggered by your company's Authorised Officer (AO) or Corporate Administrator (CA).

Kindly check your email inbox for the email invitation. If you do not see the email in your inbox, please check your junk/spam folder.



Step 2: Access StarHub Business Applications

You may access and manage your account via the mobile app:

  • Download Mobile App (StarHub Business Manager)

    For Mobile customers: Need to view usage or make changes on-the-go? Download our mobile app to perform basic tasks like checking usage or modifying add-ons, for your staff or your own mobile lines.



Mobile App (StarHub Business Manager)



Step 3: Log in to your account

a. Sign in using your Enterprise ID and newly-created password:


SBM Login


b. Complete the OTP verification:


SBM Login (OTP)



Step 4: Modify Your Account Settings

a. Navigate to the "Profile" screen by clicking on the top-right icon:

SBM (User) - Profile Icon

b. Select "Account settings":


SBM (User) - Profile - Account Settings

c. Select "Change password" to update your current password:

SBM Profile - Change Password

d. Select "Change OTP delivery number" to update your mobile number for OTP verification during login:

SBM Profile - Change OTP


Now that your account is set up and secure, it is time to start exploring the features and understand what you can do!



Step 5: View Your Usage

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Usage' menu option. You may navigate between 'Local' and 'Roaming' to view your data, talktime, SMS or roaming usage.

SBM (User) - Usage


Alternatively without signing in, you can 'Peek Your Usage' if a BRN SIM card is detected in your phone.

SBM (User) - Usage (Peek)



Step 6: Set Usage Alerts

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


Setting Alerts for Local Usage

c. Select the 'Usage' menu option. In the “Local” tab, select the contextual menu button and choose “Set local usage alert” from the menu in the usage tab.


SBM (User) - Set Local Data Alert


Upon submission of request, you will receive a SMS notification of your request.


SBM (User) - Set Local Data Alert 2


Setting Alerts for Roaming Charges

c. Select the 'Usage' menu option. In the “Roaming” tab, select the contextual menu button and choose “Set Roaming usage alert” from the menu in the usage tab.


SBM (User) - Menu - Roaming Data Alert


Upon submission of request, you will receive a SMS notification of your request.


SBM (User) - Set Roaming Data Alert



Step 7: Manage Your VASes (Value-Added Services)

Here's how you can do it:


a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Usage' menu option. In the “Local” tab, select 'Manage add-ons' and you can view your existing subscribed add-ons tied to your mobile number.


SBM (User) - Manage Add-ons


You may choose to purchase DataTravel for your business trips (DataTravel requires International Roaming OR Pay-As-You-Roam)


SBM (User) - Manage Add-ons - DataTravel


Kindly note that you must be assigned access rights ("Manage VASes") by your company's Authorised Officer(s) in order to perform the above actions.



Need More Assistance?

Fret not as we've got you covered!


Here's how you can do it:

a. Launch the mobile app

b. Log in and complete your 2FA


c. Select the 'Support' menu option.


SBM (User) - Support Overview


Give Feedback

We value your inputs! Have a feedback or a bug to report?


d. In the 'Services' menu option, select 'Give Feedback' to provide your inputs via the form.


FAQs

You are not alone! We have compiled a list of frequently asked questions to answer some of your questions immediately.


d. In the 'Services' menu option, select 'FAQs' to navigate to our support page. You may search for your query by browsing the list or using the search bar.


Contact Us

If you are still unable to resolve your issue/question, you can drop us a line by:


d. In the 'Services' menu option, select 'Contact us' to retrieve our contact details (email or phone).