Can Telcos be your end-to-end Managed Mobility partner?

Feb 2017 by Enterprise Innovation Editors

Mobility needs today have evolved with increasing number of smart devices in the market. Employees today are becoming more tech savvy with many using their own devices for both personal and business needs. Leading organizations know that mobility helps them drive innovation and differentiate themselves against competitors. However, many lack the in-house expertise and experience to develop an appropriate strategy that suits their needs. IT teams today are faced with highly complex environment due to multi device and multi-OS capabilities, challenge of ensuring ease of use, scalability and distribution, mobile security and BYOD strategies.

As a result, many firms are turning to service providers for advice and consultation.

Different service providers often specialize in different elements of enterprise mobility support — from device management to cloud solutions to customer experience transformation projects. Vendors also vary in their capabilities across areas required for success in enterprise mobility services, such as mobility strategy, mobile application development, testing, security, and support. Types of partners today range from digital agencies, multinational consultancy firms, solution vendors and even Telcos. Each has their strengths and capabilities. The best choice for your organization depends on your technology needs, budget, pricing model and long-term support needs.

Criteria for selecting vendors

(a) OS and device expertise

Service providers should have a good range of expertise in specific device Operating Systems; for example, Android, iOS, BlackBerry, or Windows Phone. If your organization has a bring-your-own mobile device policy or if you’re looking to enable a consumer mobility play that is cross-device, the vendor should have the capability to implement and maintain in the long run.

(b) Breadth of services

Strength of vendors in the mobile service market varies widely, with some offering primarily design and development work and others focusing on device and network management services. It is important to understand your organization’s own internal strengths and evaluate if you need third-party expertise, from a single vendor or from a range of providers.

(c) Pricing model

Many vendors offer pricing based on project time, licenses and professional services. Many have fixed-fee model while some offer more innovative pricing models like lower set up and higher price focusing on actual returns.

As a service provider, Telcos can provide end-to end device and applications management and security. Today, telecommunications providers like AT&T in the US offer the broadest range of mobility solutions, especially in categories including device and network management. Leading telecommunications options for mobile solutions also have a strong heritage in enterprise applications and consumer applications so they can deliver an end-to-end mobility solution to customers. Vodafone Global Enterprise delivers managed communications solutions with mobility at the core.

StarHub has been providing Enterprises with end-to-end managed mobility services since 2010. Our services go beyond providing network coverage. Infrastructure is the foundation of our business and we continuously enhance our core capabilities. We can offer ‘enterprise grade’ high-speed, high availability connectivity to support the business needs of our business customers. At the same time, we recognize increasing business needs that extend beyond connectivity. With best-of-breed partners, secure solutions, and a single source for your mobile billing and management, StarHub can be your service provider for total, secure Enterprise Mobility.

"With best-of-breed partners, secure solutions, and a single source for your mobile billing and management, StarHub can be your service provider for total, secure Enterprise Mobility."

Our end to end managed mobility services range from pre-sales, implementation to post-sales support. We provide support for installation and configuration for all major Enterprise Mobility Management (EMM) software, including end user device configuration (BB, iOS, Android, Windows Phone). To enable end users to start off their mobility journey, we also provide training for administrators and end users. For post-sales support, StarHub provides 24x7 support via email, phone and even on-site support. SLA reports and software maintenance (upgrade, apply patches, etc.) are also included.


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