1. What are the payment modes available for orders placed online?
We accept cash on delivery, cheque and credit cards (MasterCard and VISA) for payments made in the StarHub Store. Service-related StarHub subscriptions will be charged to your StarHub bill.
Do note: New customer orders, only credit card is accepted.
2. Will my information be kept private?
Protecting your information is our topmost priority. Find out how we keep your information secure.
3. Can I use my StarHub shop vouchers or StarHub Rewards points for purchases made online?
No. We currently do not accept StarHub Shop vouchers or StarHub Rewards points for purchases online.
4. What is CVV2?
CVV or Card Verification Value is a three-digit security code that helps us process your credit card payments securely. You can find it printed at the back of your MasterCard or Visa credit card. CVV2 is always the last three digits on your signature panel.
If you cannot find your CVV2 number, please contact the bank that has issued your credit card.
5. Can I cancel a payment I’ve already sent?
No, you cannot cancel a payment once it has been made.