• SmartSupport

  • SmartSupport

The back-up plan that every business needs.

Your phone is crucial to your business. It can spell the difference between a closed deal and a missed opportunity.

That’s why we’re offering SmartSupport, a mobile value-added service which ensures that you always have a back-up phone on standby, from just $10 a month.

How it works:

If you need a replacement phone, SmartSupport will deliver the same or similar device to your location within 4 hours, up to 2 times a year.

SmartSupport Plus customers will also enjoy live mobile technical support whenever it’s needed.

How to Sign Up

You can sign up with your StarHub Account Managers, StarHub Retail Shops, and at SMB Hub when you purchase a new mobile device with a new business mobile plan or upon your contract renewal.

How to Log a Service Request for a
Swap or Replacement
  1. Download the service request form here.
  2. Complete the form by filling in the following required information:
    • Name of Mobile User
    • Company Name
    • Company BRN
    • Enrolled Mobile Number
    • Enrolled Handset Model
    • Enrolled Handset IMEI Number
  3. Our agents will process your request from Mon-Sat, 9am-6pm and contact you for verification. Once the service request is approved, we will arrange delivery to your registered business address.


Monthly Plan Service Request Limits
Monthly Plan Service Request limits

Service Request 1


Service Request 2


Service Request 3

12 months after Shipment date of Service Request 1

Service Request 4

12 months after Shipment date of Service Request 2

Give your business the back-up plan it deserves. Get SmartSupport today.

SmartSupport FAQ