Progress is

change + diversification

Star
Star
arrow 130%
Improved Net Promoter Score following Hello Change brand promise
50% Faster
Halved customer digital journey for faster & simpler online transactions

Satisfaction is

transparency + simplicity

Star
Delivering seamless customer experience through innovation.
Star
arrow130%
Improved Net Promoter Score following Hello Change brand promise
50% Faster
Halved customer digital journey for faster & simpler online transactions
Running
>$210M
Cost savings identified
64%
Cost programme executed to-date

Value creation is

optimisation + efficiency

Running
Maximising value from the core; enhancing the way we work.
Running
>$210M
Cost savings identified
64%
Cost programme executed to-date
3 Ways
12.6%
Sustained revenue growth from the Enterprise business
79.1%
Strong revenue growth momentum from Cybersecurity

Growth is

depth + breadth

3 Ways
Strengthening capabilities; capitalising new opportunities.
3 Ways
12.6%
Sustained revenue growth from the Enterprise business
79.1%
Strong revenue growth momentum from Cybersecurity
4.5 Stars
Improved rating of My StarHub app on Apple and Google Play
2x
Doubled online sales upon enhanced digital touchpoints

Future is

diversification + digitalisation

Reaching further; executing smarter.
4.5 Stars
Improved rating of My StarHub app on Apple and Google Play
2x
Doubled online sales upon enhanced digital touchpoints

D.A.R.E.
TRANSFORMATION
ROADMAP

Strategic Transformation For Greater Customer Experience, Efficiencies, Competitiveness and Agility

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CHAIRMAN’S
MESSAGE

Steven Terrell Clontz
Chairman
Chairmen
Chairman's message

FY2019 was a transformative year as we
deeply probed the “nooks and crannies” of
our various businesses to chart a roadmap
for operational efficiency and growth amidst
sustained intense market competition.

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IN DISCUSSION

WITH SENIOR EXECUTIVES

Team
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BUSINESS
REVIEW

CONSUMER

Business

HELLO CHANGE
Elevating customer experience through innovation and optimising the way we work.

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BUSINESS
REVIEW

ENTERPRISE

Enterprise

DRIVE THE CORE, ACCELERATE OUR GROWTH
Working core assets harder and accelerating our growth through strengthened capabilities to offer integrated and innovative solutions to customers.

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child

SUSTAINABILITY
REPORT

StarHub’s ninth annual sustainability report highlights our commitment and progress on integrating sustainability practices across our operations.

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