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  • IP Transit

StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 90ms from Singapore to Japan
  • Not exceeding 40ms from Singapore to Hong Kong
  • Not exceeding 90ms from Singapore to Taiwan
  • Not exceeding 210ms from Singapore to US (West Coast)
  • Not exceeding 210ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore  - US

Singapore  - Thailand

Singapore - Philippines

Singapore - Vietnam

Singapore - Malaysia

Singapore - Indonesia

Singapore - United Kingdom

Singapore - Taiwan

Feb-23

34.3

77.8

190.3

26.3

37.9

46.9

13.7

19.0

161.2

45.1

Mar-23

33.5

76.9

185.4

26.3

37.8

51.3

11.5

17.4

161.4

45.2

Apr-23

33.5

78.6

189.0

24.8

35.3

51.0

16.4

18.1

165.2

45.6

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Singapore  - Thailand

Singapore - Phillipines

Feb-23

0.240651

0.21825

0.224454

0.218254

0.186012

Mar-23

0.084229

0.08849

0.115741

0.09095

0.039203

Apr-23

0.053241

0.039352

0.131649

0.038426

0.050347

Month

Singapore - Vietnam

Singapor - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Feb-23

0

0

0

0.241651

0.221726

Mar-23

0.069444

0

0

0.077565

0.061728

Apr-23

0

0

0

0.056327

0.030093

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