StarHub offers the following Global SLA terms:

Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Jan 21 33.30 82.544 178.871
Feb 21 32.40 79.706 204.422
Mar 21 31.90 75.814 176.243

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Jan 21 0.0425 0.0358 0.1359
Feb 21 0.0406 0.0165 0.0406
Mar 21 0.0150 0.0332 0.0995

Internet Bandwidth Utilisation Portal

Log in to obtain reports on your Internet bandwidth utilisation. 

Login

Find out how IP Transit can help your business

Global VPN

Connect internationally with StarHub’s fully managed, secure, and high-performance Global VPN.

Find out more
Global Internet

Connecting over 100 countries worldwide for any business requiring a reliable yet cost-effective service for high speed internet or with a secured IPSec tunneling.

Find out more
IPLC

Dedicated point-to-point network to securely connect your overseas operations across Asia, Australia, Europe and US.

Find out more