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StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Jun - 20 32.90 74.943 180.147
Jul - 20 32.70 76.107 172.041
Aug - 20 33.40 71.233 170.762

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Jun - 20 0.0264 0.1243 0.0146
Jul - 20 0.0081 0.0960 0.0329
Aug - 20 0.0405 0.0152 0.0266

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