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StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Mar - 20 32.60 74.93 168.753
Apr - 20 32.90 76.949 176.153
May - 20 34.20 78.583 181.538

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Mar - 20 0.0296 0.1014 0.1136
Apr - 20 0.0220 0.0382 0.0345
May - 20 0.0409 0.0948 0.0505

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