StarHub offers the following Global SLA terms:

Monthly Average Backbone Transit Delay:
  • Not exceeding 90ms from Singapore to Japan
  • Not exceeding 40ms from Singapore to Hong Kong
  • Not exceeding 90ms from Singapore to Taiwan
  • Not exceeding 210ms from Singapore to US (West Coast)
  • Not exceeding 210ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore  - US

Singapore  - Thailand

Singapore - Philippines

         

Oct-22

34.7

74.1

185.8

26.3

32.6

47.1

12.1

17.1

165.9

46.7

Nov-22

34.3

74.4

192.7

26.5

34.4

41.1

16.5

18.9

166.2

45.6

Dec-22

34.5

72.3

190.8

26.67

34.6

39.7

12.9

20.6

163.2

47.7

Month

SG - Vietnam

Singapore - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Oct-22

47.1

12.1

17.1

165.9

46.7

Nov-22

41.1

16.5

18.9

166.2

45.6

Dec-22

39.7

12.9

20.6

163.2

47.7

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Singapore  - Thailand

Singapore - Phillipines

Oct-22

0.013192

0.03719

0.089606

0.062119

0.091388

Nov-22

0.030093

0.03125

0.107639

0.046759

0.083912

Dec-22

0.026882

0.09129

0.052419

0.021994

0.112754

Month

Singapore - Vietnam

Singapor - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Oct-22

0.069444

0.104167

0.069444

0.067238

0.074423

Nov-22

0.173611

0.069444

0

0.136153

0.029578

Dec-22

0.069444

0.069444

0

0.074821

0.010205


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