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  • IP Transit

StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 90ms from Singapore to Japan
  • Not exceeding 40ms from Singapore to Hong Kong
  • Not exceeding 90ms from Singapore to Taiwan
  • Not exceeding 210ms from Singapore to US (West Coast)
  • Not exceeding 210ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore  - US

Singapore  - Thailand

Singapore - Philippines

Singapore - Vietnam

Singapore - Malaysia

Singapore - Indonesia

Singapore - United Kingdom

Singapore - Taiwan

Jun-23

31.6

73.1

184.5

24.8

38.5

51.3

15.5

17.7

171.7

45.8

Jul-23

33.5

72.7

183.5

25.8

40.7

53.0

12.2

17.3

165.9

45.4

Aug-23

31.9

77.5

182.3

24.4

36.8

50.3

11.1

16.7

163.4

45.1

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Singapore  - Thailand

Singapore - Phillipines

Jun-23

0.069208

0.050926

0.108516

0.053241

0.111111

Jul-23

0.078405

0.030242

0.038082

0.039203

0.029682

Aug-23

0.016428

0.05451

0.074671

0.008401

0.026882

Month

Singapore - Vietnam

Singapor - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Jun-23

0

0.069444

0

0.088805

0.046875

Jul-23

0.069444

0

0

0.072133

0.053515

Aug-23

0

0.277778

0.104167

0.043459

0.026322

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