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StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Feb - 19 30.80 50.68 182.95
Mar - 19 31.50 50.74 187.95
Apr -19 31.90 52.49 189.06

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Feb - 19 0.0021 0.0428 0.0010
Mar -19 0.0379 0.0595 0.0155
Apr -19 0.0021 0.0850 0.0120

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