StarHub offers the following Global SLA terms:

Monthly Average Backbone Transit Delay:
  • Not exceeding 90ms from Singapore to Japan
  • Not exceeding 40ms from Singapore to Hong Kong
  • Not exceeding 90ms from Singapore to Taiwan
  • Not exceeding 210ms from Singapore to US (West Coast)
  • Not exceeding 210ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Taiwan

Singapore - Japan

Singapore - US

Singapore - UK

Jun-22 31.70 - 71.78 183.27 -
Jul-22 31.70 - 71.61 181.89 -
Aug-22 32.60 45.90 73.37 180.78 142.73
Month Singapore - Indonesia Singapore - Malaysia Singapore - Philippines Singapore - Thailand Singapore - Vietnam
Jun-22 17.70 10.40 37.43 25.67 57.00
Jul-22 18.70 12.85 33.14 26.83 39.00
Aug-22 17.20 11.55 33.57 26.50 41.30

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Taiwan

Singapore - Japan

Singapore - US

Singapore - UK

Jun-22 0.007523 - 0.069775 0.062269 -
Jul-22 0.018707 - 0.07754 0.051579 -
Aug-22 0.025762 0.078405 0.098566 0.085049 0.080238
Month Singapore - Indonesia Singapore - Malaysia Singapore - Philippines Singapore - Thailand Singapore - Vietnam
Jun-22 0.27778 0.06944 0.05556 0.02855 0.06944
Jul-22
0.13889 0.06944 0.1295 0.05096 0.20833
Aug-22 0 0.069444 0.16241 0.025202 0

Internet Bandwidth Utilisation Portal

Log in to obtain reports on your Internet bandwidth utilisation. 

Login

Find out how IP Transit can help your business

Global VPN

Connect internationally with StarHub’s fully managed, secure, and high-performance Global VPN.

Find out more
Global Internet

Connecting over 100 countries worldwide for any business requiring a reliable yet cost-effective service for high speed internet or with a secured IPSec tunneling.

Find out more
IPLC

Dedicated point-to-point network to securely connect your overseas operations across Asia, Australia, Europe and US.

Find out more