• IP Transit

  • IP Transit

StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 100ms from Singapore to Taiwan
  • Not exceeding 220ms from Singapore to US (West Coast)
  • Not exceeding 220ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US Singapore - Thailand Singapore - Philippines Singapore - Vietnam Singapore - Malaysia Singapore - Indonesia Singapore - UK Singapore - Taiwan

Apr-26

35.70

77.16

184.69

28.02

43.55

49.27

7.87

15.04

165.30

48.78

May-26

35.24

77.32

186.39

35.30

44.77

46.46

7.83

15.02

165.15

48.77

Jun-26

35.38

77.40

185.33

32.10

44.12

46.42

7.64

15.30

163.72

48.82

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US Singapore  - Thailand Singapore - Philipines

Apr-26

0.01

0.02

0.01

0.01

0.01

May-26

0.01

0.03

0.01

0.02

0.01

Jun -26

0.01

0.02

0.01

0.04

0.01
Month Singapore - Vietnam Singapore - Malaysia Singapore - Indonesia Singapore - UK Singapore - Taiwan

Apr-26

0.14

0.01

0.01

0.01

0.03

May-26

0.18

0.01

0.08

0.01

0.05

Jun-26

0.11

0.01

0.06

0.03

0.02

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