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StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Feb 21 32.40 79.706 204.422
Mar 21 31.90 75.814 176.243
Apr 21 32.20 70.861 183.390

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Feb 21 0.0406 0.0165 0.0406
Mar 21 0.0150 0.0332 0.0995
Apr 21 0.0057 0.0338 0.0741

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