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StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Sep - 20 33.00 74.958 165.498
Oct -20 32.00 78.206 175.459
Nov - 20 32.00 76.037 178.209
Dec -20 31.70 77.827 168.429

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Sep - 20 0.0077 0.0162 0.0689
Oct -20 0.0130 0.0668 0.0802
Oct -20 0.0826 0.0621 0.1120
Dec -20 0.0252 0.01702 0.0418

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