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StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US
 
Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US
 

The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Dec - 19 31.50 57.126 170.125
Jan - 20 31.20 69.352 168.831
Feb - 20 32.70 77.406 166.997

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Dec - 19 0.0151 0.0141 0.152
Jan - 20 0.0412 0.0762 0.0388
Feb - 20 0.0503 0.0815 0.0491

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