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StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US (West Coast)
 

South East Asia (effective as of June 2021)

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US (West Coast)
 

South East Asia (effective as of June 2021)

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Apr 21 32.20 70.8614 183.39
May  32.80 71.4229 179.21
Jun 21 32.30 71.2986 180.11
Month Singapore - Indonesia Singapore - Malaysia Singapore - Philippines Singapore - Thailand Singapore - Vietnam
Apr 21 - - - - -
May 21 - - - - -
Jun 21 25.90 12.80 58.30 36.80 42.00

Packet Loss (in %)

Month Singapore - Hong Kong Singapore - Japan Singapore - US
Apr 21 0.0057 0.0338 0.0741
May 21 0.0107 0.0430 0.0423
Jun 21 0.0133 0.0000 0.0486
Month Singapore - Indonesia Singapore - Malaysia Singapore - Philippines Singapore - Thailand Singapore - Vietnam
Apr 21 - - - - -
May 21 - - - - -
Jun 21 0.013889 0.006944 0.034722 0.084877 0.046296

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