• IP Transit

  • IP Transit

StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 100ms from Singapore to Taiwan
  • Not exceeding 220ms from Singapore to US (West Coast)
  • Not exceeding 220ms from Singapore to United Kingdom 
     

South East Asia

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to Taiwan
  • Not exceeding 0.3% from Singapore to US (West Coast)
  • Not exceeding 0.3% from Singapore to United Kingdom
 

South East Asia 

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore  - US

Singapore  - Thailand

Singapore - Philippines

Singapore - Vietnam

Singapore - Malaysia

Singapore - Indonesia

Singapore - United Kingdom

Singapore - Taiwan

Dec-25

37.42

80.63

161.40

28.14

45.30

58.09

9.43

15.00

170.12

49.35

Jan-26

40.41

92.20

175.21

27.96

44.58

62.50

9.57

15.28

161.03

50.54

Feb-26

41.08

79.09

171.86

27.95

44.15

59.18

7.93

15.35

162.28

51.22

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Singapore  - Thailand

Singapore - Phillipines

Dec-25

0.16

0.11

0.01

0.01

0.02

Jan-26

0.10

0.01

0.02

0.02

0.04

Feb-26

0.03

0.01

0.02

0.02

0.02

Month

Singapore - Vietnam

Singapor - Malaysia

Singapore - Indonesia

Singapore - UK

Singapore - Taiwan

Dec-25

0.10

0.03

0.16

0.00

0.15

Jan-26

0.10

0.23

0.05

0.01

0.06

Feb-26

0.02

0.01

0.14

0.01

0.02

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