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IP Transit
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IP Transit
StarHub offers the following Global SLA terms:
Monthly Average Backbone Transit Delay:
- Not exceeding 100ms from Singapore to Japan
- Not exceeding 50ms from Singapore to Hong Kong
- Not exceeding 220ms from Singapore to US (West Coast)
South East Asia (effective as of June 2021)
- Not exceeding 50ms from Singapore to Indonesia
- Not exceeding 50ms from Singapore to Malaysia
- Not exceeding 70ms from Singapore to Philippines
- Not exceeding 70ms from Singapore to Thailand
- Not exceeding 70ms from Singapore to Vietnam
Monthly Average Backbone Packet Loss:
- Not exceeding 0.3% from Singapore to Japan
- Not exceeding 0.3% from Singapore to Hong Kong
- Not exceeding 0.3% from Singapore to US (West Coast)
South East Asia (effective as of June 2021)
- Not exceeding 0.3% from Singapore to Indonesia
- Not exceeding 0.3% from Singapore to Malaysia
- Not exceeding 0.3% from Singapore to Philippines
- Not exceeding 0.3% from Singapore to Thailand
- Not exceeding 0.3% from Singapore to Vietnam
The following tables list the latest Latency and Packet Loss information:
Latency Statistics (in msec)
Packet Loss (in %)
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