StarHub offers the following Global SLA terms:

Monthly Average Backbone Transit Delay:
  • Not exceeding 100ms from Singapore to Japan
  • Not exceeding 50ms from Singapore to Hong Kong
  • Not exceeding 220ms from Singapore to US (West Coast)
 

South East Asia (effective as of June 2021)

  • Not exceeding 50ms from Singapore to Indonesia
  • Not exceeding 50ms from Singapore to Malaysia
  • Not exceeding 70ms from Singapore to Philippines
  • Not exceeding 70ms from Singapore to Thailand
  • Not exceeding 70ms from Singapore to Vietnam

 


Monthly Average Backbone Packet Loss:
  • Not exceeding 0.3% from Singapore to Japan
  • Not exceeding 0.3% from Singapore to Hong Kong
  • Not exceeding 0.3% from Singapore to US (West Coast)
 

South East Asia (effective as of June 2021)

  • Not exceeding 0.3% from Singapore to Indonesia
  • Not exceeding 0.3% from Singapore to Malaysia
  • Not exceeding 0.3% from Singapore to Philippines
  • Not exceeding 0.3% from Singapore to Thailand
  • Not exceeding 0.3% from Singapore to Vietnam
     


The following tables list the latest Latency and Packet Loss information:

Latency Statistics (in msec)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Jul-21 33.80 74.32 179.42
Aug-21 35.00 78.50 180.20
Sep-21 35.70 79.47 180.87
Month Singapore - Indonesia Singapore - Malaysia Singapore - Philippines Singapore - Thailand Singapore - Vietnam
Jul-21 22.60 10.35 43.10 29.13 43.50
Aug-21 25.80 12.20 40.00 26.50 39.30
Sep-21 17.40 8.60 39.50 29.14 40.67

Packet Loss (in %)

Month

Singapore - Hong Kong

Singapore - Japan

Singapore - US

Jul-21 0.0454 0.03995 0.0484
Aug-21 0.0732 0.04570 0.0781
Sep-21 0.0239 0.04437 0.0891
Month Singapore - Indonesia Singapore - Malaysia Singapore - Philippines Singapore - Thailand Singapore - Vietnam
Jul-21 0.017361 0 0.091600 0.095766 0
Aug-21 0.034722 0.041667 0.089046 0.081765 0.052083
Sep-21 0.017361 0 0.07554 0.096614 0.027778

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