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iPad Air and iPad Pro
When can I purchase the new iPad Air and iPad Pro?
You may purchase the new iPad Air and iPad Pro with us now through the following channels:
For Enterprise customers: Authorised Officers can contact their StarHub Client Manager, call 1800 888 8282, or submit an enquiry via our webform to find out more.
For SME customers: Please contact the sales team via email at sme@starhub.com or call 1800 888 8888 for more details.
How much will the new iPad cost?
For pricing details, please contact us through the following channels:
For Enterprise customers: Authorised Officers can check with their StarHub Client Manager, call 1800 888 8282, or submit an enquiry via our webform to find out more.
For SME customers: Please contact the sales team via email at sme@starhub.com or call 1800 888 8888 for more details.
What are the available internal memory capacities and colours for the new iPad?
| Model | Memory | Colour |
|---|---|---|
iPad Air 11" | 128GB, 256GB, 512GB, 1TB | Space Grey, Starlight, Purple, Blue |
iPad Air 13" | 128GB, 256GB, 512GB, 1TB | Space Grey, Starlight, Purple, Blue |
iPad Pro 11" | 256GB, 512GB, 1TB | Space Black, Silver |
iPad Pro 13" | 256GB, 512GB, 1TB, 2TB | Space Black, Silver |
Which iPad models support eSIM?
The new iPad Pro (M4) and iPad Air (M2) models support eSIM for cellular activation and do not have a physical SIM tray.
Will StarHub be offering an eSIM plan for the new iPad?
Yes, you can get an eSIM with an Enterprise or Business Mobile plan with purchase of the new iPad.
For Enterprise customers: Authorised Officers can check with their StarHub Client Manager, call 1800 888 8282, or submit an enquiry via our webform to find out more.
For SME customers: Please contact the sales team via email at sme@starhub.com or call 1800 888 8888 for more details.
What is an eSIM?
An eSIM, or embedded-SIM, is a digital SIM card embedded directly into your device, enabling it to connect to our mobile network for data, calls and SMS, without a physical SIM card.
Who is eligible to get an eSIM?
You can request for the mobile eSIM when you sign up for our Enterprise and Business Mobile plans.
For Enterprise customers: Authorised Officers can check with their StarHub Client Manager, call 1800 888 8282, or submit an enquiry via our webform to find out more.
For SME customers: Please contact the sales team via email at sme@starhub.com or call 1800 888 8888 for more details.
How to install eSIM on my device?
Please refer to the StarHub Mobile eSIM FAQs for detailed steps on setting up the eSIM on your device.
What should I do if I fail to install the eSIM?
If you're unable to install your eSIM, please check the following:
1) Your device is eSIM-compatible.
2) Your device has stable internet connection via cellular or WiFi network.
3) You have successfully activated the eSIM.
4) You have not previously installed the same eSIM on another device.