Terms & Conditions - Business Promotions
Bundle Promotions - Smart Office Suite
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. Promotion is valid from 16 March 2017 to 31 March 2017 unless otherwise notified by StarHub.
  6. Promotion is applicable to new and re-contract sign-ups.
  7. Promotion includes free installation, service activation and Wi-Fi router rental.
  8. StarHub will use its reasonable endeavours to meet a provisioning lead-time of 14 working days subject always to availability of network, service, resources, access, in-building cabling and tray and the procurement of all relevant approvals.
  9. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  10. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  11. Early termination and downgrade charges shall apply in the event of any premature termination.
  12. Mobile Plan comes with free SIM registration and is bundled with free 24 months Caller Number Display and MultiSIM.
  13. The MultiSIM card included with Smart Office Suite is only usable with the associated mobile number.
  14. Mobile Plan Services may be provisioned (before Business Broadband Service is provisioned) on Promotion rates and such rates shall continue to apply throughout the Minimum Period of Service notwithstanding that Business Broadband Service is not provisioned.
  15. Customers who sign up for 100Mbps, 250Mbps, 500Mbps or 1Gbps Smart Office Suite will enjoy free HP x2 210 G2 Detachable PC (limited to first 100 sign-ups; while stocks last).
  16. Redemption letter for the premium will be sent out after succesful broadband installation.
  17. StarHub reserves the right to replace the brand and model of the premium(s) with other premium(s) of equal or lower value.
  18. All prices stated are inclusive of 7% GST.
  19. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  20. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  21. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business Fibre Broadband Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  3. This Promotion is valid from 16 March 2017 to 31 March 2017 unless otherwise notified by StarHub.
  4. This Promotion is applicable to new and re-contract sign-ups.
  5. This Promotion includes free installation, service activation and router rental.
  6. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  7. Early termination and downgrade charges shall apply in the event of any premature termination.
  8. This Promotion is not valid with any other promotions or discounts.
  9. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  10. StarHub will use its reasonable endeavours to meet a provisioning lead-time of 14 working days subject always to availability of network, service, resources, access, in-building cabling and tray and the procurement of all relevant approvals.
  11. Business Fibre Broadband Offer 1 (Up to 5-month subscription FREE): Customers who sign up for the featured Broadband plans and select this offer can enjoy free 3 months of subscription on a minimum contractual period of 24 months or free 5 months of subscription on a minimum contractual period of 36 months.Thereafter, the regular prevailing standard rates will apply upon expiry of the respective promotional periods.
  12. Business Fibre Broadband Offer 2 (Free HP x2 210 G2 Detachable PC): Customers who sign up for the featured Broadband plans and select this offer will enjoy a Free HP x2 210 G2 Detachable PC (limited to first 100 sign-ups; while stocks last) on a minimum contractual period of 24-months. Redemption letter for the premium will be sent out after successful broadband installation. StarHub reserves the right to replace the brand and model of the premium(s) with other premium(s) of equal or lower value. An additional $10/month discount is applicable to the 36-month contract subscription.
  13. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  14. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
ePayroll Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”). Early termination and downgrade charges shall apply in the event of any premature termination.
  6. Promotion is valid until 31 March 2017.
  7. One-time charge of $267.50 applies and free 5 user licenses with minimum of 10 user licenses subscription at $1/month/user.
  8. Additional user to any ePayroll VAS package will be charged an additional $5.35/month/user.
  9. Customers who subscribe to ePayroll VAS on a standalone basis (without StarHub Business Broadband service) will pay $5.35/month/user.
  10. Applicants must attend a classroom type setup training session for ePayroll VAS within 1 month of successful signup. Classroom type of setup training may be conducted subject to StarHub’s written confirmation of the same. In the event customer requires a one-to-one setup consultation session (subject to availability of resources), a one-time Charge of $267.50 (incl GST) per customer shall apply and payable upon StarHub’s written confirmation of such one-to-one setup training session.
  11. There shall be no pro-ration of the monthly recurring Charges for ePayroll VAS under any circumstances.
  12. No other StarHub promotions, discounts and/or offers shall apply concurrently with the Promotion herein.
  13. Customer acknowledges and agrees that ePayroll VAS is a third party service and certain aspects of the service will be provided by a third party appointed by StarHub. Customer shall abide by the prescribed terms of service.
  14. StarHub reserves the right to suspend, terminate or vary any part of the Promotion, ePayroll VAS service and/or any of these terms of conditions without prior notice.
  15. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  16. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  17. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
DualConnect Broadband Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application.
  3. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  4. This Promotion is valid until 31 March 2017 unless otherwise notified by StarHub.
  5. This Promotion is applicable to new and re-contract sign-ups.
  6. This Promotion includes free installation, service activation, router rental and load balancer rental.
  7. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  8. Early termination and downgrade charges shall apply in the event of any premature termination.
  9. This Promotion is not valid with any other promotions or discounts.
  10. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  11. DualConnect is not available as a standalone service; it has to be subscribed together with StarHub Business Dynamic Fibre Broadband.
  12. Customers who sign up for StarHub Business Dynamic Fibre Broadband can sign up DualConnect at a promotion price of $10/month on a minimum contractual period of 24 months.
  13. DualConnect comes with 1 unit of Load Balancer rental.
  14. The load balancer forms part of our Equipment. You must comply with all instructions, notices or directions issued by us or the relevant Regulatory Authority in respect of its installation, use and/or operation. You must keep it in a suitable place and provide appropriate conditions for it, including any necessary electrical power supply. You must also keep it in good condition in accordance with the guidelines, instructions or specifications given to you. You must not allow anyone to modify it without our prior written consent.
  15. You may contact our Service Support Helpdesk for hardware related issues. If the load balancer or router is faulty, we will replace it.
  16. You acknowledge and agree that:
    • the load balancer supports mainly link aggregation and failover for outgoing traffic only;
    • the load balancer is only suitable for use with 2 Dynamic Broadband lines. We offer high performance Load Balancers if you require support for more than 2 Dynamic Broadband lines or static lines.
    • the total or aggregated bandwidth will be dependent on several factors, including but not limited to the bandwidth of individual links. As such we are unable to warrant or guarantee on the total or aggregated bandwidth that the load balancer will be able to support or manage.
    • all other actions, services and/or works in connection with maintenance and troubleshooting of other internet service providers (“ISP”)’s links are excluded;
  17. You must provide us with accurate and complete ISP customer premises equipment (“CPE”) device configuration details and any other information as may be requested by us in order to enable us to provide you the Services.
  18. Should you require a field engineer (“FE”) on site for reconfiguration of the load balancer at your Premises, you will need to submit a service request. Our prevailing FE Charges shall apply.
  19. Termination notice period: 30 days’ prior written notice by either party. Early Termination Charges (“ETC”) will apply if service is terminated before end of contract
    Upon termination, you shall promptly return the load balancer to us in good working condition (fair wear and tear excepted). Prevailing charges will apply for damaged or lost load balancers.
  20. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  21. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business Mobile Promotional Terms & Conditions
  1. To be eligible for this promotion, applicants must be small, medium-sized companies, businesses or partnerships (SMEs) registered with Accounting and Corporate Regulatory Authority of Singapore. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub. Applications are subject to StarHub’s approval and credit checks and StarHub reserves the right to decline any application.
  2. Promotion is valid until 31 March 2017, unless otherwise notified by StarHub.
  3. Unless otherwise stated, promotion is applicable to new sign-ups only.
  4. All lines subscribed under this promotion are subject to 24 months' service contract commitment (Minimum Period of Service). Early termination and downgrade Charges apply for premature termination and/or plan downgrade.
  5. Customers who sign up or re-contract with selected handsets on Business Mobile 4G plan will receive $50 handset discount for 4G 3 plan and $100 handset discount for 4G 4 plan and above. Customers who sign up or re-contract on Business Mobile 4G 3 plan and above will also enjoy free Caller Number Display, free MultiSIM and 50% discount on Plus 3 extra data for the first 24 months. Excess local data Charges will be charged at $10.70 per 1GB (capped at $168 per month and beyond this cap, StarHub’s prevailing rates apply). Customers who sign up or re-contract with: (a) Samsung GALAXY A5 or A7 will receive $30 shopping vouchers; (b) with Samsung GALAXY J7 Prime will receive $50 shopping vouchers; and (c) with Samsung GALAXY S7 or S7 Edge will receive $80 shopping vouchers.
  6. iPhone Memory Upsize Promotion: Customers who sign up or re-contract on iPhone 7 32GB will enjoy free upgrade to iPhone 7 128GB for the price of an iPhone 7 32GB. Customers who sign up or re-contract on iPhone 7 128GB will enjoy free upgrade to iPhone 7 256GB for the price of an iPhone 7 128GB. Promotion is valid for iPhone 7 32GB, iPhone 7 128GB, iPhone 7 Plus 32GB and iPhone 7 Plus 128GB. Customers who sign up or re-contract on Business Mobile 4G 4 plan and above will enjoy free Caller Number Display, free MultiSIM  and 50% discount on Plus 3 extra data for the first 24 months. Excess local data Charges will be charged at $10.70 per 1GB (capped at $168 per month and beyond this cap, StarHub’s prevailing rates apply).
  7. SIM Only Business Promotion: Promotion is valid for new, port-in or out of contract customers who are not subject to committed subscription contracts. Eligible customers will enjoy a 50% bill rebate of stated monthly subscription price of the respective 4G Business Mobile Plan signed up. Rebate is valid for a continuous period of 24 months, thereafter prevailing rates will apply. The 50% credit rebate will cease to be applicable upon customer entering into a contract with handset commitment and customer's application is subject to StarHub's approval. No handset subsidy, handset to be based on RRP price.
  8. Split Billing VAS Promotion: New business customers who sign up for Split Billing VAS will enjoy free Split Billing subscription for each mobile line for the first 12 months. Excess local data Charges apply at $10.70 per 1GB (capped at $168 per month and beyond this cap, StarHub’s prevailing rates apply). Free $5 Toastbox voucher is valid with every employee line signed up with Split Billing VAS. Limited to 5 employee lines per business registration number. 
  9. MaxMobile Promotion: Customers who sign up for MaxMobile Elite 2GB and MaxMobile Elite 6GB Data SIM plans with a 24-month contract will enjoy 25% discount off the stated monthly subscription price of the respective MaxMobile Elite Data SIM plans. Customers who sign up for MaxMobile Elite 11GB Data SIM plans with a 24-month contract will enjoy 36.25% discount off the stated monthly subscription price. Excess local data Charges will be charged at $8.56 per 1GB (capped at $85.60 per month and beyond this cap, StarHub’s prevailing rates apply). Customer who sign up for MaxMobile Elite 2GB and above will enjoy free 1GB Data upsize for the first 24 months. Prevailing rates apply thereafter. SIM activation fee of $37.45 and a one-time registration fee of $10.70 are waived for this promotion. Early termination Charges apply. MaxMobile Service Specific Terms & Conditions apply. Actual bandwidth and speed are dependent on a combination of factors, including mobile equipment, software used, Internet traffic, and destination server. Prevailing rates apply for data traffic used outside Singapore.
  10. All handsets and premiums are subject to availability.
  11. Promotions are not stackable and not valid with handset vouchers and/or any other promotions and/or discounts.
  12. In addition to these terms and conditions, StarHub’s prevailing business General Terms & Conditions and applicable Service Specific Terms & Conditions available at www.starhub.com (incorporated by reference) apply.
  13. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice at StarHub's absolute discretion.
  14. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
  15. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business TV on Fibre Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. Promotion is valid until 31 March 2017 unless otherwise notified by StarHub. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  6. Promotion is not valid with any other StarHub TV promotions or discounts.
  7. Basic pack is not required on the featured business packs.
  8. Promotion is only applicable to existing NGNBN Business Broadband subscribers.
  9. For customers without existing NGNBN Business Broadband, an additional subscription fee of $99 per month and installation fee of $53.50 apply.
  10. Early termination and downgrade charges shall apply in the event of any premature termination. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  11. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  12. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  13. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business SIP Voice Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application.
  3. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  4. Offer is valid until 31 March 2017 unless otherwise notified by StarHub.
  5. Business SIP Voice: Promotion is subject to a minimum contractual period of 24-month and a minimum subscription of 10 (ten) channels. Subsequent channels in block of 5 channels are chargeable at $32.10 per month. Number retention fee worth $37.45 per number for the first 20 numbers and one time charge worth $800 per trunk are waived. Subsequent number porting after the first 20 numbers is chargeable at $37.45 per number.
  6. Business SIP Voice Add-on: Promotion is only applicable for new trunk subscription with an existing NGNBN business broadband. Existing stand-alone SIP Voice service is not convertible to SIP Add-On.
  7. IDD018 Discount: Promotion is only valid for customers who sign up StarHub Business Voice service. Promotion rates are only applicable to IDD018 calls made from registered active StarHub Business Voice service. Discount will only be effective on the following month upon sign-up. $0.05/min IDD018 promo rate is applicable to IDD 018 voice calls originating from Singapore to the mobile and fixed line in Australia, Bangladesh, Brunei, Canada, China, Denmark, Hong Kong, Indonesia, India, Japan, Malaysia, South Korea, Spain, Taiwan, Thailand, UK and USA. 50% off IDD018 list price to all other destinations. Promotion is not valid with any other StarHub IDD promotions or discounts.
  8. The above price quotation will apply only if all outgoing IDD voice services are routed to StarHub. The above rates are applied only for IDD services from StarHub business registered fixed lines.
  9. Promotion is not valid with any other StarHub IDD promotions or discounts.
  10. Early termination and downgrade charges shall apply in the event of any premature termination.
  11. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  12. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  13. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  14. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Data Centre Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  4. Offer is valid until 31 March 2017 unless otherwise notified by StarHub.
  5. StarHub Data Centre: Promotion is applicable to new sign-ups only and service activation fee of $2,140 apply.
  6. Promotion comes with free router rental (Cisco 1941) at premise.
  7. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  8. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  9. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Productivity Promotion - Microsoft Office 365
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  6. Early termination and downgrade charges shall apply in the event of any premature termination.
  7. Promotion is valid till 31 March 2017 and not valid with any other promotions or discounts.
  8. Office 365: Cloud Solution Offers are available for new and existing customer sign-ups who are not on any Business Productivity Solution contract.
  9. Offer is not valid with Enterprise discount schemes or any other promotions or discounts.
  10. *Enjoy dollar-for-dollar matching cash bonus on top of existing 400% Tax Deduction or 60% Cash Payout with Productivity and Innovation Credit (PIC).
  11. Visit www.iras.gov.sg/irashome/PIcredit.aspx to find out more.
  12. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  13. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  14. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  15. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Roaming Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. Offer is valid until 31 March 2017 unless otherwise notified by StarHub. 20% surcharge applies for Pay-As-You-Roam subscribers.
  6. RoamEasy: RoamEasy Plans cannot be enjoyed with other data roam promotions and will supersede any other data roam promotions.
  7. Prevailing standard data roam rates apply for any data roam usage on roaming operators in countries that are not covered under RoamEasy Plans.
  8. For RoamEasy Monthly plan, upon successful activation, customers will pay a monthly subscription of $40 (U.P $72) for 400MB data roam bundle or a monthly subscription of $100 (U.P $180) for 1 GB data roam bundle.
  9. The data roam bundle can be used in any of the supported countries under RoamEasy Monthly plan.
  10. Data roam usage exceeding the relevant data roam bundle will be charged at $3 per MB.
  11. Any unused data allowance on any data roam bundle cannot be rolled over to the next billing cycle.
  12. The Minimum Period of Service for RoamEasy Monthly plan is 3 months. Early termination and downgrade charges shall apply in the event of any premature termination.
  13. For RoamEasy Daily plan, one-time sign up is required to enjoy data roaming rate of $10 per 100MB data block used daily (till 23:59 hr Singapore Time) in the designated countries.
  14. Each data block is valid for single-country usage only.
  15. Each unused data block or part thereof will expire at 23:59 hours Singapore Time daily.
  16. There will be no refund for any unused data within any data block.
  17. DataRoam Daily Unlimited Promotion: Rates are applicable on a daily basis and will be reset automatically each day at 23:59hr Singapore Time.
  18. A new daily data roam rate will apply thereafter.
  19. This promotion applies only to the designated preferred roaming operators in the 53 designated countries/destinations.
  20. The daily capped data charges are applicable on a per country/destination basis for the designated preferred roaming operators.
  21. Prevailing standard data roam rates apply for roaming operators not included under this Promotion.
  22. For more details, refer to http://roaming.starhub.com. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  23. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  24. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  25. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.