Terms & Conditions - Business Promotions
Smart Office Suite Promotions
  1. Applicants must be a small and medium-sized company, business or partnership (SMEs) registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  3. Applications are subject to StarHub’s approval and credit checks.
  4. StarHub reserves the right to determine the eligibility of each sign-up under this Promotion.
  5. Promotion is valid until 31 July 2018 unless otherwise notified by StarHub.
  6. StarHub will use its reasonable endeavours to meet a provisioning lead-time of 14 working days subject always to availability of network, service, resources, access, in-building cabling and tray and the procurement of all relevant approvals.
  7. All lines/plans/services subscribed under this Promotion are subject to minimum 24 months' service contract commitment (“Minimum Period of Service”) unless otherwise stated.
  8. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  9. Early termination and downgrade charges shall apply in the event of any premature termination.
  10. Promotion includes free standard router rental and installation for Dynamic Fibre Broadband. Subscribers to Dynamic Fibre Broadband has the option to upgrade to Google Wifi CPE Value-Added Service subscription and must subscribe to at least 3 points of Google Wifi CPE. No minimum period of service applies for Google Wifi CPE Value-Added Service subscription. Free router installation for Google Wifi is applicable for new sign-up on StarHub Dynamic Fibre Broadband Plan. Onsite charge of $160.50 applies for Google Wifi router installation for existing StarHub Dynamic Fibre Broadband Plan or request to change Google Wifi router rental to standard router rental.
  11. Unlimited Saturday and Sunday Local Data starts on Saturday 0000hrs to Sunday 2359hrs (Singapore Time). Fair usage policies apply for Unlimited talktime and Unlimited Weekend Data. For details, please visit starhub.com/bizmobiletnc
  12. Huawei Executive Backpack is limited to first 30 sign-ups (while stocks last) and is for Huawei P20 only.
  13. M Plan may be provisioned (before Business Broadband Service is provisioned) on promotional rates and such rates shall continue to apply throughout the Minimum Period of Service notwithstanding that Business Broadband Service is not provisioned. 
  14. DualConnect (Mobile): Minimum Period of Service applies. Excess local data Charge applies on Mobile Broadband (imposed beyond 10GB) at $8.56 per GB, with the excess local data bill capped at $168 per month; subject to our fair usage policy.
  15. All prices stated are inclusive of 7% GST.
  16. In addition to these terms and conditions, StarHub’s prevailing Business General and applicable Service Specific Terms and Conditions apply.
  17. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  18. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business Fibre Broadband Promotions
  1. Applicants must be a small and medium-sized company, business or partnership (SMEs) registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  3. Applications are subject to StarHub’s approval and credit checks.
  4. StarHub reserves the right to determine the eligibility of each sign-up under this Promotion.
  5. Promotion is valid until 31 July 2018 unless otherwise notified by StarHub.
  6. StarHub will use its reasonable endeavours to meet a provisioning lead-time of 14 working days subject always to availability of network, service, resources, access, in-building cabling and tray and the procurement of all relevant approvals.
  7. All lines/plans/services subscribed under this Promotion are subject to minimum 24 months' service contract commitment (“Minimum Period of Service”) unless otherwise stated.
  8. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  9. Early termination and downgrade charges shall apply in the event of any premature termination.
  10. Promotion includes free standard router rental and installation for Dynamic Fibre Broadband. Subscribers to Dynamic Fibre Broadband has the option to upgrade to Google Wifi CPE Value-Added Service subscription and must subscribe to at least 3 points of Google Wifi CPE. No Minimum Period of Service applies for Google Wifi CPE Value-Added Service subscription. Free router installation for Google Wifi is applicable for new sign-up on StarHub Dynamic Fibre Broadband Plan. Onsite charge of $160.50 applies for Google Wifi router installation for existing StarHub Dynamic Fibre Broadband Plan or request to change Google Wifi router rental to standard router rental.
  11. Customers who sign up for a Dynamic Fibre Broadband plan (500Mpbs or 1Gbps) or Static Fibre Broadband plan (50Mbps, 100Mbps or 250Mbps) on a minimum 24-month contract will receive a Google Home and $300 Shopping Voucher (the “premium”). The premium is limited to first 50 sign-ups; while stocks last. Redemption letter for the premium will be sent out after successful broadband installation. StarHub reserves the right to replace the brand and model of the premium(s) with other premium(s) of equal or lower value. 
  12. Each 250Mbps Dynamic Fibre Broadband sign up have the option to purchase one set of Google Home at $149 or Google Home Mini at $49; while stocks last.
  13. DualConnect (Mobile): Minimum Period of Service applies. Excess local data Charge applies on Mobile Broadband (imposed beyond 10GB) at $8.56 per GB, with the excess local data bill capped at $168 per month; subject to our fair usage policy.
  14. All prices stated are inclusive of 7% GST.
  15. In addition to these terms and conditions, StarHub’s prevailing Business General and applicable Service Specific Terms and Conditions apply. 
  16. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  17. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Dynamic Fibre Broadband with SmartUC Promotions
  1. Applicants must be a small and medium-sized company, business or partnership (SMEs) registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  3. Applications are subject to StarHub’s approval and credit checks.
  4. StarHub reserves the right to determine the eligibility of each sign-up under this Promotion.
  5. Promotion is valid from 31 July 2018 unless otherwise notified by StarHub.
  6. StarHub will use its reasonable endeavours to meet a provisioning lead-time of 14 working days subject always to availability of network, service, resources, access, in-building cabling and tray and the procurement of all relevant approvals.
  7. All lines/plans/services subscribed under this Promotion are subject to minimum 24 months' service contract commitment (“Minimum Period of Service”) unless otherwise stated.
  8. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  9. Early termination and downgrade charges shall apply in the event of any premature termination.
  10. Promotion includes free standard router rental and installation for Dynamic Fibre Broadband. Subscribers to Dynamic Fibre Broadband has the option to upgrade to Google Wifi CPE Value-Added Service subscription and must subscribe to at least 3 points of Google Wifi CPE. No minimum period of service applies for Google Wifi CPE Value-Added Service subscription. Free router installation for Google Wifi is applicable for new sign-up on StarHub Dynamic Fibre Broadband Plan. Onsite charge of $160.50 applies for Google Wifi router installation for existing StarHub Dynamic Fibre Broadband Plan or request to change Google Wifi router rental to standard router rental.
  11. Subsequent SmartUC Fixed lines are chargeable at $12.30 per month per line on minimum 24-month contract with one-time charge of $53.50 per line.
  12. DualConnect (Mobile): Minimum Period of Service applies. Excess local data Charge applies on Mobile Broadband (imposed beyond 10GB) at $8.56 per GB, with the excess local data bill capped at $168 per month; subject to our fair usage policy.
  13. All prices stated are inclusive of 7% GST.
  14. In addition to these terms and conditions, StarHub’s prevailing Business General and applicable Service Specific Terms and Conditions apply. 
  15. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  16. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business ADSL Upgrade to Business Fibre Broadband Promotions
  1. Applicants must be a small and medium-sized company, business or partnership (SMEs) registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  3. This promotion is only applicable for Business ADSL line upgrade to 250Mbps Dynamic Fibre Broadband Plan. 
  4. Applicants must provide their Business ADSL bill to be eligible for the promotion. 
  5. Applications are subject to StarHub’s approval and credit checks.
  6. StarHub reserves the right to determine the eligibility of each sign-up under this Promotion.
  7. Promotion is valid until 31 July 2018 unless otherwise notified by StarHub.
  8. StarHub will use its reasonable endeavours to meet a provisioning lead-time of 14 working days subject always to availability of network, service, resources, access, in-building cabling and tray and the procurement of all relevant approvals.
  9. All lines/plans/services subscribed under this Promotion are subject to minimum 36 months' service contract commitment (“Minimum Period of Service”) unless otherwise stated.
  10. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  11. Early termination and downgrade charges shall apply in the event of any premature termination.
  12. Customer can enjoy first month of free subscription on minimum 36-month contract.
  13. Promotion includes router rental and installation for Dynamic Fibre Broadband.
  14. All prices stated are inclusive of 7% GST.
  15. In addition to these terms and conditions, StarHub’s prevailing Business General and applicable Service Specific Terms and Conditions apply. 
  16. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  17. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business Wireless Broadband (4G) Promotions
  1. To be eligible to apply for this promotion, applicants must be small and medium-sized companies, businesses or partnerships registered with Accounting and Corporate Regulatory Authority of Singapore (ACRA).
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application at its discretion. Applicants are required to present their latest business profiles and other relevant documents as may be requested by StarHub.
  3. Promotion is valid until 31 July 2018 unless otherwise notified by StarHub.
  4. All lines/plans/services subscribed under this Promotion are subject to minimum 24 months' service contract commitment (“Minimum Period of Service”) unless otherwise stated.
  5. Promotion includes free router rental for the Minimum Period of Service.
  6. Excess local data Charge (imposed beyond 30GB): $8.56 per GB, with the excess local data bill capped at $168 per month.
  7. Early termination and downgrade charges shall apply in the event of any premature termination.
  8. Promotion is not valid with any other promotions and/or discounts.
  9. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  10. StarHub will use its reasonable endeavours to meet an estimated provisioning lead-time of 7 working days, subject always to availability of resources and the procurement of all relevant approvals.
  11. Actual bandwidth and speed are dependent on a combination of factors, including mobile equipment, software used, Internet traffic, and destination server. Network Management Rules apply.
  12. All prices stated are inclusive of 7% GST.
  13. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  14. In addition to these terms and conditions, StarHub’s prevailing business General Terms & Conditions and applicable Service Specific Terms & Conditions available at www.starhub.com, incorporated by reference, shall apply.
  15. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
ePayroll Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”). Early termination and downgrade charges shall apply in the event of any premature termination.
  6. This Promotion is valid until 31 July 2018 unless otherwise notified by StarHub.
  7. One-time charge of $267.50 applies and free 5 user licenses with minimum of 10 user licenses subscription at $1/month/user.
  8. Additional user to any ePayroll VAS package will be charged an additional $5.35/month/user.
  9. Customers who subscribe to ePayroll VAS on a standalone basis (without StarHub Business Broadband service) will pay $5.35/month/user.
  10. Applicants must attend a classroom type setup training session for ePayroll VAS within 1 month of successful signup. Classroom type of setup training may be conducted subject to StarHub’s written confirmation of the same. In the event customer requires a one-to-one setup consultation session (subject to availability of resources), a one-time charge of $267.50 (incl GST) per customer shall apply and payable upon StarHub’s written confirmation of such one-to-one setup training session.
  11. There shall be no pro-ration of the monthly recurring charges for ePayroll VAS under any circumstances.
  12. No other StarHub promotions, discounts and/or offers shall apply concurrently with the Promotion herein.
  13. Customer acknowledges and agrees that ePayroll VAS is a third party service and certain aspects of the service will be provided by a third party appointed by StarHub. Customer shall abide by the prescribed terms of service.
  14. StarHub reserves the right to suspend, terminate or vary any part of the Promotion, ePayroll VAS service and/or any of these terms of conditions without prior notice.
  15. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  16. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  17. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business Mobile Promotional Terms & Conditions
  1. To be eligible for this Promotion, applicants must be small, medium-sized companies, businesses or partnerships (SMEs) registered with Accounting and Corporate Regulatory Authority of Singapore. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub. Applications are subject to StarHub’s approval and credit checks and StarHub reserves the right to decline any application.
  2. This Promotion is valid until 31 July 2018, unless otherwise notified by StarHub.
  3. Unless otherwise stated, this Promotion is applicable to new sign-ups only.
  4. All lines subscribed under this Promotion are subject to 24 months' service contract commitment (Minimum Period of Service). Early termination and downgrade Charges apply for premature termination and/or plan downgrade.
  5. Unlimited Saturday and Sunday Local Data starts on Saturday 0000hrs to Sunday 2359hrs. Fair usage policies apply for Unlimited SMS/MMS, Unlimited talktime and Unlimited Weekend Data. For details, please visit www.starhub.com/bizmobiletnc.
  6. An administrative fee of $10.70 per re-contracting mobile line shall apply as determined by StarHub.
  7. Exclusive Business Mobile Deals: Customers who sign up a new Business mobile line on XS and S plans will receive $150 handset discount, free Plus 3 and Caller Number Display. Customers who sign up a new Business mobile line on M and above plans will receive $200 handset discount, free Plus 3, Caller Number Display and International Roaming Subscription. The foregoing business mobile line subscription discount, free Plus 3, Caller Number Display and International Roaming Subscription shall be for the first 24 continuous months. Prevailing rates apply thereafter. A one-time SIM activation charge of $37.45 and a one-time mobile service charge of $10.70 for all new subscriptions to our mobile services voice plans will be waived. 
  8. Port-in Promotion: Port-in customers who sign up a new Business Mobile line on XS and above plans will enjoy $200 handset discount. This Promotion is not valid with the $150/$200 handset discount for Exclusive Business Mobile Deals.
  9. LG promotion: Free $30 NTUC voucher is applicable for customers who sign up or recontract on any Business Mobile Lite and XS/S/M/L/XL plan with any LG handsets. 
  10. Samsung Galaxy S9/S9+ promotion: Customer who sign up or re-contract on Business Mobile XS and above plans with Samsung Galaxy S9/S9 Plus will enjoy additional $50 handset discount.
  11. SIM only promotion: SIM-only credit rebate promotion is valid for new, port-in or existing customers who are not subject to committed subscription contracts. Eligible customers will enjoy a credit rebate value worth 50% of the prevailing monthly subscription on Lite and XS/S/M/L/XL Business Mobile Plan signed up for an on-going monthly basis. The 50% credit rebate will cease to be applicable upon customer entering into a contract with handset commitment and customer’s application is subject to StarHub’s approval. The Data Add-on VASes 5GB/10GB/15GB are applicable on the respective 12-month Business SIM only plan and is valid for 12 months consecutively, and will automatically discontinue from the 13th month onwards. Any usage in excess of the plan bundle will be charged at prevailing rates. The Data Add-on VASes are prorated according to bill cycle. Customers who sign up on Business Mobile XS and S plans will enjoy free Caller Number Display for the first 12 continuous months. Customers who sign up on Business Mobile M and above plans will enjoy free Caller Number Display and free International Roaming subscription for the first 12 continuous months. Prevailing rates apply thereafter.
  12. All handsets, free accessories and premiums are subject to availability. Free premiums are not available at StarHub Shops.
  13. These Promotions are not valid with handset vouchers and/or any other promotions and/or discounts. For detailed promotion Terms and Conditions, please refer to www.starhub.com/business/promotnc.
  14. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice at StarHub's absolute discretion.
  15. StarHub’s General Terms and Conditions available at www.starhub.com are deemed incorporated herein and shall apply. In the event of any conflict or inconsistency between the terms, such conflict or inconsistency shall, in the absence of any express agreement to the contrary, be resolved in a manner most favorable to StarHub, to the fullest extent permissible under applicable laws.
  16. These Terms and Conditions shall be governed by the laws of Singapore save for the Contracts (Rights of Third Parties) Act. (Cap. 53B) which is expressly excluded from application and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.
Business TV on Fibre Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. This Promotion is valid until 31 July 2018 unless otherwise notified by StarHub. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  6. Promotion is not valid with any other StarHub TV promotions or discounts.
  7. Basic pack is not required on the featured business packs.
  8. Promotion is only applicable to new StarHub TV customers with existing NGNBN Business Broadband subscription.
  9. For customers without existing NGNBN Business Broadband subscription, an additional subscription fee of $99 per month and installation fee of $53.50 apply.
  10. Early termination and downgrade charges shall apply in the event of any premature termination. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  11. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  12. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  13. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business SIP Voice Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application.
  3. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  4. This Promotion is valid until 31 July 2018 unless otherwise notified by StarHub.
  5. Business SIP Voice: Applicable only for new subscription of SIP trunk during the promo with minimum 24 month contract. Waiver of one-time charges refer to one-time charge for trunk/channel. Other value-added services and numbers are chargeable at prevailing price. Minimum subscription of 10 channels is required base on a 24-month contract. Subsequent channels in block of 5 channels are chargeable at $32.10 per month. Subsequent number porting after the first 20 numbers is chargeable at $37.45 per number.
  6. Business SIP Voice Add-on: Promotion is only applicable for new trunk subscription with an existing NGNBN business broadband. Existing stand-alone SIP Voice service is not convertible to SIP Add-On. Other value-added services and numbers are chargeable at prevailing price. Minimum subscription of 10 channels is required base on a 24-month contract. Subsequent channels in block of 5 channels are chargeable at $32.10 per month. Subsequent number porting after the first 20 numbers is chargeable at $37.45 per number.
  7. IDD018 Discount: Promotion is only valid for customers who sign up StarHub Business Voice service. Promotion rates are only applicable to IDD018 calls made from registered active StarHub Business Voice service. Discount will only be effective on the following month upon sign-up. $0.05/min IDD018 promo rate is applicable to IDD 018 voice calls originating from Singapore to the mobile and fixed line in Australia, Bangladesh, Brunei, Canada, China, Denmark, Hong Kong, Indonesia, India, Japan, Malaysia, South Korea, Spain, Taiwan, Thailand, UK and USA. 50% off IDD018 list price to all other destinations. Promotion is not valid with any other StarHub IDD promotions or discounts.
  8. The above price quotation will apply only if all outgoing IDD voice services are routed to StarHub. The above rates are applied only for IDD services from StarHub business registered fixed lines.
  9. Promotion is not valid with any other StarHub IDD promotions or discounts.
  10. Early termination and downgrade charges shall apply in the event of any premature termination.
  11. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  12. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  13. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  14. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Productivity Promotion - Microsoft Office 365
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  6. Early termination and downgrade charges shall apply in the event of any premature termination.
  7. This Promotion is valid until 31 July 2018 unless otherwise notified by StarHub and not valid with any other promotions or discounts.
  8. Office 365: Cloud Solution Offers are available for new and existing customer sign-ups who are not on any Business Productivity Solution contract.
  9. Offer is not valid with Enterprise discount schemes or any other promotions or discounts.
  10. *Enjoy dollar-for-dollar matching cash bonus on top of existing 400% Tax Deduction or 60% Cash Payout with Productivity and Innovation Credit (PIC).
  11. Visit www.iras.gov.sg/irashome/PIcredit.aspx to find out more.
  12. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  13. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  14. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  15. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.