Terms & Conditions - Business Promotions

Bundle Promotions - Smart Office Suite
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. Promotion is valid until 30 September 2016 unless otherwise notified by StarHub.
  6. Promotion is applicable to new and re-contract sign-ups.
  7. Promotion includes free installation, service activation and Wi-Fi router rental.
  8. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  9. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  10. Early termination and downgrade charges shall apply in the event of any premature termination.
  11. Mobile Plan comes with free SIM registration and is bundled with 24 months of free Caller Number Display service or with 12 months of free Caller Number Display service and 12 months of free International Roaming service.
  12. The MultiSIM card included with Smart Office Suite is only usable with the associated mobile number.
  13. Mobile Plan Services may be provisioned (before Business Broadband Service is provisioned) on Promotion rates and such rates shall continue to apply throughout the Minimum Period of Service notwithstanding that Business Broadband Service is not provisioned.
  14. Customers who sign up for 100Mbps or 250Mbps Smart Office Suite (on a minimum contractual period of 24 months) can enjoy a Free HP x2 210 G2 Detachable PC. 
  15. An additional $10/month discount is applicable to the 36-month contract subscription of the 100Mbps Smart Office Suite.
  16. StarHub reserves the right to replace the brand and model of the premium(s) with other premium(s) of equal or lower value.
  17. Redemption letters will be sent out after successful broadband installation. 
  18. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  19. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  20. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business Fibre Broadband Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  3. This Promotion is valid until 30 September 2016 unless otherwise notified by StarHub. This Promotion is applicable to new and re-contract sign-ups. This Promotion includes free installation, service activation and router rental.
  4. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”). Early termination and downgrade charges shall apply in the event of any premature termination.
  5. This Promotion is not valid with any other promotions or discounts. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  6. Business Broadband (free premium): Customers who sign up for the above featured Broadband plans (on a minimum contractual period of 24 months) can enjoy a Free HP x2 210 G2 Detachable PC. An additional $10/month discount is applicable to the 36-month contract subscription. StarHub reserves the right to replace the brand and model of the premium(s) with other premium(s) of equal or lower value. Redemption letters will be sent out after successful broadband installation. All prices stated are inclusive of 7% GST. 
  7. Business Broadband (free months): Promotion includes free installation, service activation and router rental. Customers who sign up for a Fibre Broadband 50Mbps Dynamic Broadband or 10Mbps Static Broadband plan can enjoy free 2 months of subscription on a minimum contractual period of 24 months or free 4 months of subscription on a minimum contractual period of 36 months. Customers who sign up for a Dynamic Fibre Broadband plan (100Mbps or 250Mbps) or Static Fibre Broadband plan (20Mbps or 100Mbps) can enjoy free 3 months of subscription on a minimum contractual period of 24 months or free 5 months of subscription on a minimum contractual period of 36 months. Thereafter, the regular prevailing standard rates will apply upon expiry of the respective promotional periods.
  8. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  9. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
ePayroll Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. A minimum contractual period of 12 continuous months is required (“Minimum Period of Service”). Early termination and downgrade charges shall apply in the event of any premature termination.
  6. Applicants must attend a classroom type setup training session for ePayroll VAS within 1 month of successful signup. Classroom type of setup training may be conducted subject to StarHub’s written confirmation of the same. In the event customer requires a one-to-one setup consultation session (subject to availability of resources), a one-time Charge of $267.50 (incl GST) per customer shall apply and payable upon StarHub’s written confirmation of such one-to-one setup training session.
  7. There shall be no pro-ration of the monthly recurring Charges for ePayroll VAS under any circumstances.
  8. No other StarHub promotions, discounts and/or offers shall apply concurrently with the Promotion herein.
  9. Customer acknowledges and agrees that ePayroll VAS is a third party service and certain aspects of the service will be provided by a third party appointed by StarHub. Customer shall abide by the prescribed terms of service.
  10. StarHub reserves the right to suspend, terminate or vary any part of the Promotion, ePayroll VAS service and/or any of these terms of conditions without prior notice.
  11. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  12. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  13. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
DualConnect Broadband Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this Promotion.
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application.
  3. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  4. This Promotion is valid until 30 September 2016 unless otherwise notified by StarHub.
  5. This Promotion is applicable to new and re-contract sign-ups.
  6. This Promotion includes free installation, service activation, router rental and load balancer rental.
  7. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  8. Early termination and downgrade charges shall apply in the event of any premature termination.
  9. This Promotion is not valid with any other promotions or discounts.
  10. StarHub’s prevailing rates shall apply upon the expiry of this Promotion.
  11. In order to be eligible for the DualConnect Broadband subscription, you must subscribe to at least one StarHub Business Broadband line.
  12. The load balancer forms part of our Equipment. You must comply with all instructions, notices or directions issued by us or the relevant Regulatory Authority in respect of its installation, use and/or operation. You must keep it in a suitable place and provide appropriate conditions for it, including any necessary electrical power supply. You must also keep it in good condition in accordance with the guidelines, instructions or specifications given to you. You must not allow anyone to modify it without our prior written consent.
  13. You may contact our Service Support Helpdesk for hardware related issues. If the load balancer or router is faulty, we will replace it.
  14. You acknowledge and agree that:
    • the load balancer supports mainly link aggregation and failover for outgoing traffic only;
    • the load balancer is only suitable for use with 2 Dynamic Broadband lines. We offer high performance Load Balancers if you require support for more than 2 Dynamic Broadband lines or static lines.
    • the total or aggregated bandwidth will be dependent on several factors, including but not limited to the bandwidth of individual links. As such we are unable to warrant or guarantee on the total or aggregated bandwidth that the load balancer will be able to support or manage.
    • all other actions, services and/or works in connection with maintenance and troubleshooting of other internet service providers (“ISP”)’s links are excluded;
  15. You must provide us with accurate and complete ISP customer premises equipment (“CPE”) device configuration details and any other information as may be requested by us in order to enable us to provide you the Services.
  16. Should you require a field engineer (“FE”) on site for reconfiguration of the load balancer at your Premises, you will need to submit a service request. Our prevailing FE Charges shall apply.
  17. Termination notice period: 30 days’ prior written notice by either party. Early Termination Charges (“ETC”) will apply if service is terminated before end of contract
    Upon termination, you shall promptly return the load balancer to us in good working condition (fair wear and tear excepted). Prevailing charges will apply for damaged or lost load balancers.
  18. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this Promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  19. Participation in this Promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business Mobile
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. Promotion is applicable to new and re-contract sign-ups, unless otherwise stated.
  6. Promotion is valid until 30 September 2016 unless otherwise notified by StarHub.
  7. Subject to 24 months' service contract commitment, early termination and downgrade charges apply.
  8. New, port-in or re-contract customers who sign up for Business Mobile 4G plan will receive $51 handset discount for 4G 3 plan and $151 handset discount for 4G 4 plan and above. Handset discount is not applicable to Samsung Galaxy Note 7 and iPhone 7.
  9. Customers who sign up for Business Mobile 4G 3 plan and above will enjoy Free Caller Number Display service for the first 24 months only (prevailing rates apply thereafter). 
  10. Excess local data charges apply at $10.70 per 1GB, capped at $168 per month).
  11. Customers who sign up for New Business Mobile 4G 300M, 4G 3 and 4G 4 plan will enjoy additional 10% discount on their monthly subscriptions for 24 months. Customers who sign up for New Business Mobile 4G 5 plan and above will enjoy additional 15% discount on their monthly subscriptions for a period of 24 months.
  12. Customers who sign up for new or recontract Business Mobile 4G 3 plan and above will enjoy free Plus 3 extra data for 6 months and port-in customers who sign-up a two year Business Mobile 4G 3 plan and above will enjoy free Plus 3 extra data for 12 months. Prevailing rate of $6/month apply thereafter.
  13. 51% off monthly subscription promotion: Promotion is applicable to second mobile line and must be accompanied with the first mobile line sign-up. Applicable to new or port-in customers only and must be of the same or lower plan than the first line. Customers will also enjoy $51 handset discount for 4G 3 plan and above. Handset discount is not applicable to Samsung Galaxy Note 7 and iPhone 7.
  14. iPhone SE promotion: iPhone SE 16GB at $0 is available to customers who sign up a two-year Business Mobile 4G 3 plan or 4G 4 plan. iPhone SE 64GB at $0 is available to customers who sign up a two-year Business Mobile 4G 4 plan.
  15. Free $50 Shopping Vouchers is applicable for the first 50 business customers who new sign up a new line at the COMEX 2016 Show.
  16. This Promotion is not valid with handset vouchers or any other corporate discounts.
  17. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  18. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  19. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business TV on Fibre Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. Promotion is valid until 30 September 2016 unless otherwise notified by StarHub. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  6. Promotion is not valid with any other StarHub TV promotions or discounts.
  7. Basic pack is not required on the featured business packs.
  8. Promotion is only applicable to existing NGNBN Business Broadband subscribers.
  9. For customers without existing NGNBN Business Broadband, an additional subscription fee of $99 per month and installation fee of $53.50 apply.
  10. Early termination and downgrade charges shall apply in the event of any premature termination. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  11. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  12. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  13. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Business SIP Voice Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks. StarHub reserves the right to decline any application.
  3. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  4. Offer is valid until 30 September 2016 unless otherwise notified by StarHub.
  5. Business SIP Voice: Promotion is subject to a minimum contractual period of 24-month and a minimum subscription of 10 (ten) channels. Subsequent channels in block of 5 channels are chargeable at $32.10 per month. Number retention fee worth $37.45 per number for the first 20 numbers and one time charge worth $800 per trunk are waived. Subsequent number porting after the first 20 numbers is chargeable at $37.45 per number.
  6. Business SIP Voice Add-on: Promotion is only applicable for new trunk subscription with an existing NGNBN business broadband. Existing stand-alone SIP Voice service is not convertible to SIP Add-On.
  7. IDD018 Discount: Promotion is only valid for customers who sign up StarHub Business Voice service. Promotion rates are only applicable to IDD018 calls made from registered active StarHub Business Voice service. Discount will only be effective on the following month upon sign-up. $0.05/min IDD018 promo rate is applicable to IDD 018 voice calls originating from Singapore to the mobile and fixed line in Australia, Bangladesh, Brunei, Canada, China, Denmark, Hong Kong, Indonesia, India, Japan, Malaysia, South Korea, Spain, Taiwan, Thailand, UK and USA. 50% off IDD018 list price to all other destinations. Promotion is not valid with any other StarHub IDD promotions or discounts.
  8. The above price quotation will apply only if all outgoing IDD voice services are routed to StarHub. The above rates are applied only for IDD services from StarHub business registered fixed lines.
  9. Promotion is not valid with any other StarHub IDD promotions or discounts.
  10. Early termination and downgrade charges shall apply in the event of any premature termination.
  11. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  12. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  13. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  14. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Data Centre Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  4. Offer is valid until 30 Septmeber 2016 unless otherwise notified by StarHub.
  5. StarHub Data Centre: Promotion is applicable to new sign-ups only and service activation fee of $2,140 apply.
  6. Promotion comes with free router rental (Cisco 1941) at premise.
  7. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  8. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  9. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Productivity Promotion - Microsoft Office 365
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. A minimum contractual period of 24 continuous months is required (“Minimum Period of Service”).
  6. Early termination and downgrade charges shall apply in the event of any premature termination.
  7. Promotion is valid till 30 September 2016 and not valid with any other promotions or discounts.
  8. Office 365: Cloud Solution Offers are available for new and existing customer sign-ups who are not on any Business Productivity Solution contract.
  9. Offer is not valid with Enterprise discount schemes or any other promotions or discounts.
  10. *Enjoy dollar-for-dollar matching cash bonus on top of existing 400% Tax Deduction or 60% Cash Payout with Productivity and Innovation Credit (PIC).
  11. Visit www.iras.gov.sg/irashome/PIcredit.aspx to find out more.
  12. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  13. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  14. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  15. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.
Roaming Promotions
  1. Applicants must be a small and medium-sized company, business or partnership registered with the Accounting and Corporate Regulatory Authority of Singapore (ACRA) to be eligible for this promotion.
  2. Applications are subject to StarHub’s approval and credit checks.
  3. StarHub reserves the right to decline any application.
  4. Applicants are required to present their latest business profile and other relevant documents as may be required by StarHub.
  5. Offer is valid until 30 September 2016 unless otherwise notified by StarHub. 20% surcharge applies for Pay-As-You-Roam subscribers.
  6. RoamEasy: RoamEasy Plans cannot be enjoyed with other data roam promotions and will supersede any other data roam promotions.
  7. Prevailing standard data roam rates apply for any data roam usage on roaming operators in countries that are not covered under RoamEasy Plans.
  8. For RoamEasy Monthly plan, upon successful activation, customers will pay a monthly subscription of $40 (U.P $72) for 400MB data roam bundle or a monthly subscription of $100 (U.P $180) for 1 GB data roam bundle.
  9. The data roam bundle can be used in any of the supported countries under RoamEasy Monthly plan.
  10. Data roam usage exceeding the relevant data roam bundle will be charged at $3 per MB.
  11. Any unused data allowance on any data roam bundle cannot be rolled over to the next billing cycle.
  12. The Minimum Period of Service for RoamEasy Monthly plan is 3 months. Early termination and downgrade charges shall apply in the event of any premature termination.
  13. For RoamEasy Daily plan, one-time sign up is required to enjoy data roaming rate of $10 per 100MB data block used daily (till 23:59 hr Singapore Time) in the designated countries.
  14. Each data block is valid for single-country usage only.
  15. Each unused data block or part thereof will expire at 23:59 hours Singapore Time daily.
  16. There will be no refund for any unused data within any data block.
  17. DataRoam Daily Unlimited Promotion: Rates are applicable on a daily basis and will be reset automatically each day at 23:59hr Singapore Time.
  18. A new daily data roam rate will apply thereafter.
  19. This promotion applies only to the designated preferred roaming operators in the 53 designated countries/destinations.
  20. The daily capped data charges are applicable on a per country/destination basis for the designated preferred roaming operators.
  21. Prevailing standard data roam rates apply for roaming operators not included under this Promotion.
  22. For more details, refer to http://roaming.starhub.com. StarHub’s prevailing rates shall apply upon the expiry of this promotion.
  23. In addition to these terms and conditions, StarHub’s prevailing business general and applicable service specific terms and conditions apply.
  24. StarHub reserves the right to amend, suspend, withdraw or terminate, whether in whole or part, this promotion and/or any of these terms and conditions without prior notice and at StarHub’s absolute discretion.
  25. Participation in this promotion shall constitute acceptance of all these terms and conditions and any amendments thereof.