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Business Process Outsourcing
Managed CX and BPO Services for Enterprises
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Business Process Outsourcing
Managed CX and BPO Services for Enterprises
Choose the right BPO deployment option
for your operations
StarHub BPO offers flexible deployment options for customer operations, including Increased Capacity, Selected Call Type, Selected Segment, and Extend Operation Hours. These options help enterprises start with the right outsourcing scope based on service demand, enquiry type, customer segment, or operating-hour requirements.
Increased Capacity
Add scalable support when enquiry volumes rise, while preserving your existing contact centre team and operating model.
Selected Call Type
Route specific high-volume or lower-complexity enquiries to StarHub, so your internal team can focus on more complex cases.
Selected Segment
Provide dedicated support for selected queues, customer groups, general enquiries, or outbound campaigns without changing your wider operation.
Extend Operation Hours
Expand customer support after hours, on the eve of public holidays, or during public holidays without building a full extended-hours team internally.
Compare StarHub’s BPO deployment options
Deployment Option |
Best For |
What It Does |
Why It Helps |
|---|---|---|---|
Increased Capacity |
Teams facing higher service demand |
Adds resources that scale with demand while preserving your current team and operating model |
Helps reduce pressure on internal teams without changing the full operation |
Selected Call Type |
Companies with high-volume or lower-complexity enquiries |
Routes specific enquiry types to StarHub’s managed team |
Frees internal teams to focus on complex or higher-value interactions |
Selected Segment |
Companies that need support for specific queues, customer groups, or campaigns |
Supports selected queues, general enquiries, customer segments, or outbound campaigns |
Gives specific customer journeys dedicated support |
Extend Operation Hours |
Companies that need after-hours or holiday support |
Expands service coverage after hours, on the eve of public holidays, or on public holidays |
Improves customer accessibility without building a full extended-hours team internally |
Start with the right scope, then scale when ready
StarHub’s BPO deployment options are designed to reduce adoption risk. You can begin with the most immediate operational need, such as overflow support, selected enquiry types, selected customer groups, or extended operating hours.
Speak to StarHub about your BPO needs
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