Terms & Conditions - SmartSurf Plans


  1. All prices stated are inclusive of 7% GST.
  2. To subscribe to any of our 3G mobile price plans, you will incur a one-time registration fee/SIM card charge of $37.45 for main line and SIM card charge of $26.75 for MultiSIM.
  3. Outgoing voice and video call charges for excess minutes are at 16.05 cents per minute, excess SMS are at 5.35 cents per SMS and excess data charges are at 0.0107 cents /KB up to maximum $8.56 per gigabyte block.
  4. IDD 008 Video Call: Promotion rates valid till 31 December 2014 23:59 hours. Please check website for list of supported destinations.
  5. All-Day FREE Incoming Voice & Video Calls: Applicable to calls received in Singapore only, valid till 31 December 2014.
  6. FREE IDD 018 (voice) at $7/mth: Applicable to IDD 018 voice calls originating from Singapore to any mobile and fixed line in Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Macau, Malaysia, New Zealand, Puerto Rico, Russia, South Korea, Taiwan, Thailand, United Kingdom and USA (states in USA only, including Alaska and Hawaii). Also applicable to IDD 018 voice calls made to any fixed line in Australia and Japan. More info at Free IDD 018.
  7. HappyTalk: To enjoy additional 300 local outgoing minutes, customers will need to opt in for one of the three HappyTalk Value-Added Services: MyCircle, MyTime or MyZone. All three HappyTalk value-added services are mutually exclusive and additional talk-time will only be utilised after customers’ price plan bundled local minutes. Customers can call 1633 or SMS the respective keywords to sign up. A one-time charge of $10.70 will apply when customers sign up for HappyTalk. Other Terms & Conditions apply. For more details about HappyTalk, please visit HappyTalk.
  8. FREE 100 SMS with GIRO: Sign up for GIRO by 31 December 2014 to enjoy 100 FREE SMS monthly till 31 December 2014. FREE 100 SMS is not applicable to SharePlus plan. FREE 100 SMS can be converted to 100 FREE MMS/Video MMS monthly.
  9. FREE Outgoing Video Calls: FREE 100 Outgoing Video Call minutes per month for all price plans is valid till 31 December 2014. Local video call rate is charged based on local voice call rate.
  10. $0 Data Charges: $0 data charges apply only for local usage for StarHub TV on Mobile. Usual roaming GPRS charges apply when service(s) is/are used overseas.
  11. Simple Flat Rates – Roaming: For list of destinations, rates & more, visit Starhub Roaming Services.
  12. FREE Value-Added Services: FREE 3-month International Roaming are only applicable to new mobile customers and first-time subscribers to these Value-Added Services. To enjoy the FREE 3-month promotion, customers need to indicate their interest to the sales executive at the point of new mobile line sign-up. FREE Caller Number Display and International Roaming are only applicable with every sign-up of SmartSurf Elite.
  13. Unlimited FREE SMS/MMS Promotion is limited to students with a valid local student pass and NSF only.
  14. Local student passes and NRIC/birth certificates (below 18 years old) or NSF cards are to be produced at point of sign-up for subscription of mobile service. The promotion is only valid for 24 months from the day the customer signs up for a SIM card or a 2-year mobile phone package. Customers who want to continue enjoying the Unlimited FREE SMS/MMS for another 24 months must produce a valid student pass or NSF card for verification again. FREE unlimited SMS/MMS is only applicable to local SMS/MMS for personal use and not commercial or business use such as, but not limited to, SMS/MMS broadcasts. StarHub reserves the right to immediately charge any commercial or business SMS/MMS usage at prevailing rates if StarHub determines, in its sole discretion, that FREE unlimited SMS/MMS is being used for commercial or business use. SmartSurf Student Plan is not applicable for nomination as a main line subscription for SharePlus plan.
  15. $500 Handset Upgrade Voucher: Applicable to mobile lines that are eligible for re-contract and is issued once every 12 months for continuous active service on the SmartSurf Elite plan. Terms & Conditions apply.
  16. For more information and full listing of Terms & Conditions for above-mentioned promotions, please refer to Legal Notices & Terms.