Terms & Conditions - Home Promotions

Disney+ On Us Promotion Terms & Conditions 

1. This Promotion is applicable to the following StarHub Services and plans:

2. For StarHub TV+, HomeHub+ and Fibre Broadband 2Gbps plans, this Promotion is valid until such date we may determine. For Fibre Broadband 1Gbps and Mobile+ plans, this Promotion is valid till 22 February 2023. For new customers who sign up to the eligible plans, Disney+ bundled access period will start from the date the StarHub Service is activated.

3. As part of the activation process, customers will be sent a link to their registered mobile number or email with StarHub, to activate their Disney+ account. Regardless of activation date, the Disney+ bundled access will end upon the expiry of the prescribed bundled access period tied to the StarHub Service. To take advantage of the bundled access, customers are required to activate their Disney+ account within 30 days from receiving the link.

4. By participating in this Promotion, customers who have activated the Disney+ account will automatically be charged $11.98 with GST per month upon the expiry of the Disney+ bundled access period. Expiry reminders will be sent via SMS and/or email based on our records 30 days prior to the end of the bundled access period. Customers who do not wish to be charged must unsubscribe their Disney+ subscription via the StarHub App within the 30-day period before the expiry of the bundled access period. Failing which, their Disney+ subscription will auto-renew every month without notice until they cancel. Customers who do not activate the Disney+ account will not be charged for the Disney+ subscription after the promotional period.

5. Customers will need to maintain their subscription plans throughout the promotional period to enjoy their Disney+ bundled access. If customers are no longer subscribing to the eligible plans, their Disney+ bundled access will be terminated immediately.

6. Prevailing data charges apply for streaming Disney+ content on StarHub Post-Paid Mobile Service.

7. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

8. The use of Disney+ service and the Disney+ app, including the features and functionality contained therein, will be subject to the Disney+ Subscriber Agreement.

9. This Promotion is subject to further terms at starhub.com.

Free 1 month iQIYI Standard VIP Subscription Promotion

1. Promotion is valid till further notice. 
2. The promo only applies to iQIYI Standard VIP Plan.
3. Customers need to sign up to iQIYI as an add on under StarHub TV+ or standalone internet TV subscription via StarHub TV+ store in order to enjoy the promo.
4. Customers will be charged $6.98/mth (inclusive of GST) from the second month onwards.
5. This Promotion cannot be used to offset any existing subscription charges, service-related charges such as device, equipment, activation, termination or any outstanding balances due to StarHub.
6. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
7. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
8. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

StarHub TV+ box  

1. Applicable for StarHub TV+ and HomeHub+ customers only.
2. A rental fee of $5.96/month per set top box apply, unless otherwise stated.
3. StarHub Fibre Broadband with Smart WiFi (Nokia Beacon 1 Wi-Fi mesh router))/Smart WiFi Pro (Linksys MX4200) are required to enjoy free-to-air channels on the TV+ box.
4. New customers may watch their subscribed channels on the StarHub TV+ app or web with their Hub iD before the delivery of the TV+ box.
5. Recontract customers may continue watching their existing channels on the Fibre TV set-top box until the day before the TV+ box delivery. On the day of delivery, customer may watch their newly subscribed channels on the StarHub TV+ app or web with their Hub iD before the delivery of the TV+ box.
6. As TV+ and HomeHub+ service cannot be supported by Fibre TV set-top box, it is recommended that recontract customers arrange for the delivery of TV+ box on the Fibre activation date to minimise service disruption.
7. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

Return of Fibre TV Set-top Box

1. Customers who have recontracted to StarHub TV+ or HomeHub+ are required to return their existing Fibre TV set-top box(es), along with the remote control(s) and power cable(s) within 7 days from their sign-up date.
2. Customers may prepare the equipment for StarHub’s collection upon the delivery of their TV+ box (if any). Alternatively, customers may drop off the equipment at any of these 4 StarHub Shops during operating hours – Plaza Singapura, Tampines Mall, Nex and Jurong Point.
3. Failing to do so, an equipment loss charge will apply.
4. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

New sign ups with Coupon Code with 1Gbps/2Gbps Fibre Broadband

1. Promotion is valid till further notice. 
2. For new StarHub Broadband subscribers only.
3. Promotion is given only upon successful applicable of a valid coupon code at StarHub Online Store. 
4. Prevailing monthly subscription will apply after the free month promotion.
5. Early Termination Charge is applicable in the event of service termination.
6. Broadband terms and conditions apply.
7. This Promotion cannot be used to offset any existing subscription charges, service-related charges such as device, equipment, activation, termination or any outstanding balances due to StarHub.
8. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
9. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
10. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

FREE Welcome Plan for 2 years

1. Promotion is valid till further notice.
2. Promotion of one FREE mobile plan is included for all new and re-contract customers who sign up for any Mobile+ $69/$99/$129/$169 2-year plan, 4G $55 2-year plan, 4G $25 SIM Only 1-year plan, 4G $25 SIM Only no contract or 2-year Broadband, Entertainment or HomeHub Plus plan via StarHub Shops only.
3. Promotion of one FREE mobile plan is applicable to all new and re-contract customers who sign up for any Mobile+ $69/$99/$129/$169 2-year plan, 4G $55 2-year plan via StarHub Online Store.
4. This promotion is not valid for change of plan via My StarHub App or My Account Manager.
5. This mobile plan is issued as an additional new mobile line with a mobile number and is free for the initial 24 consecutive months, thereafter $8.07/month is chargeable unless otherwise terminated.
6. This mobile plan comes with 1GB and 50 outgoing minutes. Excess data and voice charges are applicable upon utilization of plan bundle.
7. All StarHub’s Mobile Terms and Conditions and fair usage policies apply, as listed in starhub.com/mobiletnc. StarHub reserves the right to amend Terms and Conditions without prior notice.

3 months Amazon Prime Membership on us Promotion

1. Promotion is valid till further notice. 
2. This Promotion is applicable to all new and re-contracting residential customers subscribing to the following StarHub Services and Plans:
   • StarHub TV+ on a 12-month or 24-month contract;
   • 1Gbps or 2Gbps StarHub Fibre Broadband on a 24-month contract; or
   • HomeHub+ 1G or 2G on a 24-month contract.
3. Customers can enjoy the first 3 months of Amazon Prime membership on us. You will be charged the then-current monthly charge (currently $2.99/month inclusive of GST) from the 4th month onwards.
4. Customers need to activate the Amazon Prime membership via My StarHub App within 30 days, upon receiving the SMS and/or email notification from StarHub.  As part of the activation process, customers are required to create an Amazon account with a valid email address or mobile number and password upon re-direction to the Amazon website.
5. Amazon Prime Membership: Amazon Prime is provided solely by Amazon. You will enter into a separate contract with Amazon directly for your Amazon Prime Membership. You must review and accept the Amazon Prime terms and conditions as set out on Amazon’s website. To learn more about Amazon Prime, please visit Amazon’s website. We do not own or operate Amazon Prime and are not responsible for it. If you are already an Amazon Prime member, you can activate the promotional offer through StarHub once your membership has ended with Amazon (within the 30-day period described above).
6. After activation, subscription to Amazon Prime will auto-renew on a monthly basis unless you unsubscribe Amazon Prime through My StarHub App prior to such expiration.  Expiry reminders will be sent to your registered mobile number or email address with StarHub 30 days prior to the end of the promotional period.
7. Promotion Terms and Conditions apply.
8. Broadband terms and conditions, HomeHub+ terms and conditions and  TV+ Pass terms and conditions apply.
9. Early termination, suspension of your Service (for any reason(s)) or a transfer in ownership of the Service will result in an automatic and immediate termination of your Amazon Prime membership without further notice to you. Your remaining months of Amazon Prime membership on us (if any) will also be terminated without further notice and liability.
10. This Promotion cannot be used to offset any existing subscription charges, service-related charges such as device, equipment, activation, termination or any outstanding balances due to StarHub.
11. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
12. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
13. StarHub reserves the right to determine your entitlement to this Promotion, and StarHub/Amazon may reject any application for Amazon Prime membership, at its sole discretion.

StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

Free Mi TV P1 55 Promotion

1. Promotion is valid from 9 Mar 2023 till while stocks last.
2. Promotion is open to all customers signing up/re-contracting to eligible StarHub’s 2Gbps Broadband plans or HomeHub+ 2G bundles with a 24-month contract.
3. Promotion is only valid for orders with StarHub Broadband successfully installed by 30 May 2023.
4. Free Mi TV P1 55” will be based on the 2Gbps Broadband plan or HomeHub+ 2G bundle signed up, refer to table below.
5. Limited to maximum 1 Mi TV P1 55” per service address. Not valid in conjunction with other Free Premiums promotion. Not applicable to customers who have previously signed up for Free 4K Android TV promotion, Free Samsung Soundbar promotion, Free Samsung TV promotion, Free Samsung Tablet promotion, Free Xiaomi TV promotion Free Nintendo Switch Promotion, Free Oppo Reno7 Z 5G Promotion or Free Xiaomi Robot Vacuum S10+
6. Free Mi TV P1 55” is not refundable or exchangeable for cash, and cannot be replaced with other Free premiums upon sign up.
7. Promotion is valid for HomeHub+ 2G with Asian+ or Entertainment+ taken as the first TV+ pass at point of sign up.
8. Eligible customers will receive a Whatsapp from StarHub’s fulfilment partner to arrange for delivery of the TV within 7 days of their broadband installation.
9. Free delivery will be provided for the free Mi TV P1 55”.
10. Free wall mount and installation will not be available from 1 May 2023.
11. Customers who miss the free delivery attempt by the courier company at the agreed appointment date and time will be charged $59.40 (with GST) by the appointed courier company for each subsequent attempt to deliver the free Mi TV P1 55”. Delivery date and time for the re-delivery will be based on availability.
12. StarHub will not be liable for any incidental or indirect damages/injuries related to the free Mi TV P1 55”.
13. Service Terms and Conditions for Broadband and HomeHub+ apply.
14.  StarHub reserves the right to amend Terms and Conditions without prior notice.
15. Eligible Plan/Bundle: 

• 2Gbps Fibre Broadband Plan at $67.52/month with mandatory top up of Smart WiFi Pro
• HomeHub+ 2G (with Entertainment+/Asian+) at $110.92/month with mandatory top up of Smart WiFi Pro 

Free Xiaomi Robot Vacuum S10+ Promotion

1. Promotion is valid from 9 Mar 2023 till while stocks last.
2. Promotion is open to all customers signing up/re-contracting to eligible StarHub’s 2Gbps Broadband plans or HomeHub+ 2G bundles with a 24-month contract.
3. Promotion is only valid for orders with StarHub Broadband successfully installed by 30 May 2023.
4. Free Xiaomi Robot Vacuum S10+ will be based on the 2Gbps Broadband plan or HomeHub+ 2G bundle signed up, refer to table below.
5. Limited to maximum 1 Xiaomi Robot Vacuum S10+ per service address. Not valid in conjunction with other Free Premiums promotion. Not applicable to customers who have previously signed up for Free 4K Android TV promotion, Free Samsung Soundbar promotion, Free Samsung TV promotion, Free Samsung Tablet promotion, Free Xiaomi TV promotion Free Nintendo Switch Promotion, Free Oppo Reno7 Z 5G Promotion or Free Mi TV P1 55” Promotion.
6. Free Xiaomi Robot Vacuum S10+ is not refundable or exchangeable for cash, and cannot be replaced with other Free premiums upon sign up.
7. Promotion is valid for HomeHub+ 2G with Asian+ or Entertainment+ taken as the first TV+ pass at point of sign up.
8. Eligible customers will receive a Whatsapp from StarHub’s fulfilment partner to arrange for delivery of the Robot Vacuum within 7 days of their broadband installation.
9. Free delivery will be provided for the free Xiaomi Robot Vacuum S10+.
10. Customers who miss the free delivery attempt by the courier company at the agreed appointment date and time will be charged $59.40 (with GST) by the appointed courier company for each subsequent attempt to deliver the free Xiaomi Robot Vacuum S10+. Delivery date and time for the re-delivery will be based on availability.
11. StarHub will not be liable for any incidental or indirect damages/injuries related to the free Xiaomi Robot Vacuum S10+.
12. Service Terms and Conditions for Broadband and HomeHub+ apply. StarHub reserves the right to amend Terms and Conditions without prior notice.
13. Eligible Plan/Bundle: 

• 2Gbps Fibre Broadband Plan at $67.52/month with mandatory top up of Smart WiFi Pro
• HomeHub+ 2G (with Entertainment+/Asian+) at $110.92/month with mandatory top up of Smart WiFi Pro 

Free Nintendo Switch (OLED) Promotion

1. Promotion is valid from 8 May 2023 till while stocks last.
2. Promotion is open to all customers signing up/re-contracting to eligible StarHub’s 2Gbps Broadband plans or HomeHub+ 2G bundles with a 24-month contract.
3. Promotion is only valid for orders with StarHub Broadband successfully installed by 31 July 2023.
4. Free Nintendo Switch (OLED) will be based on the 2Gbps Broadband plan or HomeHub+ 2G bundle signed up.
5. Limited to maximum 1 Nintendo Switch (OLED) per service address. Not valid in conjunction with other Free Premiums promotion. Not applicable to customers who have previously signed up for Free 4K Android TV promotion, Free Samsung Soundbar promotion, Free Samsung TV promotion, Free Samsung Tablet promotion, Free Xiaomi TV promotion Free Nintendo Switch Promotion, Free Oppo Reno7 Z 5G Promotion, Free Mi TV P1 55” Promotion, Free Xiaomi Robot Vacuum Promotion or Free Xiao Gaming Monitor Promotion.
6. Free Nintendo Switch (OLED) is not refundable or exchangeable for cash, and cannot be replaced with other Free premiums upon sign up.
7. Promotion is valid for HomeHub+ 2G with Asian+ or Entertainment+ taken as the first TV+ pass at point of sign up.
8. Eligible customers will receive a Whatsapp from StarHub’s fulfilment partner to arrange for delivery of the Nintendo Switch (OLED) within 7 days of their broadband installation.
9. Free delivery to the Broadband service address will be provided for the free Nintendo Switch (OLED).
10. Customers who miss the free delivery attempt by the courier company at the agreed appointment date and time will be charged $30.00 (with GST) by the appointed courier company for each subsequent attempt to deliver the free Nintendo Switch (OLED). Delivery date and time for the re-delivery will be based on availability.
11. StarHub will not be liable for any incidental or indirect damages/injuries related to the free Nintendo Switch (OLED).
12. Service Terms and Conditions for Broadband and HomeHub+ apply. StarHub reserves the right to amend Terms and Conditions without prior notice.
13. Eligible Plan/Bundle: 

• 2Gbps Fibre Broadband Plan at $67.52/month with mandatory top up of Smart WiFi Pro
• HomeHub+ 2G (with Entertainment+/Asian+) at $110.92/month with mandatory top up of Smart WiFi Pro
  

Free Xiaomi 30” Curved Gaming Monitor Promotion

1. Promotion is valid from 8 May 2023 till while stocks last.
2. Promotion is open to all customers signing up/re-contracting to eligible StarHub’s 2Gbps Broadband plans or HomeHub+ 2G bundles with a 24-month contract.
3. Promotion is only valid for orders with StarHub Broadband successfully installed by 31 July 2023.
4. Free Xiaomi 30” Curved Gaming Monitor will be based on the 2Gbps Broadband plan or HomeHub+ 2G bundle signed up.
5. Limited to maximum 1 Xiaomi Robot Vacuum S10+ per service address. Not valid in conjunction with other Free Premiums promotion. Not applicable to customers who have previously signed up for Free 4K Android TV promotion, Free Samsung Soundbar promotion, Free Samsung TV promotion, Free Samsung Tablet promotion, Free Xiaomi TV promotion Free Nintendo Switch Promotion, Free Oppo Reno7 Z 5G Promotion, Free Mi TV P1 55” Promotion or Free Xiaomi Robot Vacuum Promotion.
6. Free Xiaomi 30” Curved Gaming Monitor is not refundable or exchangeable for cash, and cannot be replaced with other Free premiums upon sign up.
7. Promotion is valid for HomeHub+ 2G with Asian+ or Entertainment+ taken as the first TV+ pass at point of sign up.
8. Eligible customers will receive a Whatsapp from StarHub’s fulfilment partner to arrange for delivery of the Free Xiaomi 30” Curved Gaming Monitor within 7 days of their broadband installation.
9. Free delivery will be provided for the free Xiaomi 30” Curved Gaming Monitor.
10. Customers who miss the free delivery attempt by the courier company at the agreed appointment date and time will be charged $59.40 (with GST) by the appointed courier company for each subsequent attempt to deliver the free Xiaomi 30” Curved Gaming Monitor, Delivery date and time for the re-delivery will be based on availability.
11. StarHub will not be liable for any incidental or indirect damages/injuries related to the free Xiaomi 30” Curved Gaming Monitor.
12. Service Terms and Conditions for Broadband and HomeHub+ apply. StarHub reserves the right to amend Terms and Conditions without prior notice.
13. Eligible Plan/Bundle: 

• 2Gbps Fibre Broadband Plan at $67.52/month with mandatory top up of Smart WiFi Pro
• HomeHub+ 2G (with Entertainment+/Asian+) at $110.92/month with mandatory top up of Smart WiFi Pro

Free 1-month HBO Pak Promotion

1. Promotion is valid with effect from 17 April 2023 until such date as StarHub may determine in its sole and discretion. 
2. This promotion (“Promotion”) only applies to any new sign ups or re-contracting of a minimum of 1 TV+ pass with an add-on of HBO Pak. In respect of such sign-ups, the first month of HBO Pak shall be free (Usual Price: $14.12/mth).
3. HBO Pak will be charged at the prevailing rate of $14.12/mth (inclusive of GST) from the second month onwards.
4. This Promotion is exclusively available to customers who sign up through the StarHub online store.
5. This Promotion cannot be used to offset any existing subscription charges, service-related charges such as device, equipment, activation, termination or any outstanding balances due to StarHub.
6. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
7. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
8. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.

Sports+ and Premier+ bundle

1. Eligibility: All new and re-contracting residential customers are eligible to sign up for Sports+ and Premier+ bundle (“Promotion”) valid with a 24-month contract.
2. The monthly subscription charges for Sports+ and Premier+ will be billed at a discounted rate of $42.99 (inclusive of GST) for 24 months. Thereafter, you will be billed for Sports+ and Premier+ at their prevailing rates from the 25^th month onwards.
3. As part of this Promotion, you will not be able to cancel Sports+ and Premier+ from StarHub TV+ during the contract period.
4. This Promotion is only available until such date as we may determine and may be amended or rescinded at any time, in our sole and absolute discretion.
5. This Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
6. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
7. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or external offers.
8. Unless otherwise stipulated by us, all applicable Charges will be quoted inclusive of GST. Prices will be adjusted according to the prevailing GST rates.

Free 12 months HomeHub+ 1G with Sports+ and Premier+ bundle

Eligibility: All new residential customers without an existing StarHub Fibre Broadband service are eligible to sign up for Free 12 months HomeHub+ 1G with Sports+ and Premier+ bundle (“Promotion”) valid with a 24-month contract.

This Promotion subscription includes the following services:

o   StarHub TV+: Sports+ and Premier+; and

o   HomeHub+ 1G Bundle: 1000Mbps Fibre Broadband and Netflix Standard Plan.

1. The monthly subscription charges for Sports+ and Premier+ will be billed at a discounted rate of $42.99 (inclusive of GST) for 24 months. Thereafter, you will be billed for Sports+ and Premier+ at their prevailing rates from the 25th month onwards.
2. The monthly subscription charges for HomeHub+ 1G Bundle will be free for the first 12 months. Thereafter, you will be billed $48.35 (inclusive of GST) from the 13th month onwards.
3. As part of this Promotion, you will not be able to remove Sports+ and Premier+ from StarHub TV+ during the contract period.
4. This Promotion is only available until such date as we may determine and may be amended or rescinded at any time, in our sole and absolute discretion.
5. This Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.
6. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
7. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or external offers.
8.  Unless otherwise stipulated by us, all applicable Charges will be quoted inclusive of GST. Prices will be adjusted according to the prevailing GST rates.

Win a pair of Aaron Kwok: Amazing Kode World Tour 2023 on 4 June 2023, 8pm

1. Promotion is valid with effect from 12 May 2023 until 26 May 2023, such date as StarHub may determine in its sole and discretion.
2. This promotion (“Promotion”) only applies to StarHub TV Asian+ subscribers who activate their complimentary Viu Premium access during the period of 12 May 2023 and 26 May 2023. For further instructions on activation, please visit https://www.starhub.com/viu-premium-activation.
3. One winner will win a pair of tickets to Aaron Kwok: Amazing Kode World Tour 2023 that will be held at the Resorts World Ballroom, Resorts World Convention Centre on 4 June 2023, 8pm (“Prize”).
4. The selected winner will be contacted by StarHub via email by 1 June 2023.
5. StarHub reserves the right to redistribute any unclaimed Prize to other participants or donate any unclaimed Prize to the Community Chest or any other approved charitable organization.
6. This Promotion cannot be used to offset any existing subscription charges, service-related charges such as device, equipment, activation, termination or any outstanding balances due to StarHub.
7. This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.
8. Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or offers.
9. StarHub reserves the rights to revise any of these Terms & Conditions without prior notice.
10. By participating in this Promotion, you consent to us, our Strategic Partners and our Preferred Partners collecting, using or disclosing your personal data that you submit under this Lucky Draw and that we may have in our records from time to time, for the StarHub Additional Purposes and Preferred Partners Additional Purposes which are set out in the StarHub Personal Data Protection Policy accessible at www.starhub.com/pdpp.   Such personal data may include without limitation your name, telephone number, email address, personal identification or passport number, as well as your image, picture, photographs or likeness. You confirm you have read and understood and that you agree to the StarHub Personal Data Protection Policy.
11. In addition to the foregoing, by participating in this Lucky Draw, you consent to us, our Strategic Partners and our Preferred Partners calling you or sending SMS to you via the Singapore telephone number(s) that you have submitted or that we may have in our records from time to time, for the abovementioned StarHub Additional Purposes and Preferred Partners Additional Purposes.
12.  Our decisions on the Promotion and winner shall be final and no correspondence will be entertained under any circumstances. In the event of a dispute, any individual’s entitlement to participate in the Promotion and any person’s entitlement to the Prize shall be subject to our sole discretion and final determination.
13.  We shall not be liable to you for damages, losses, costs or expenses, lost profits, revenue, business or anticipated savings suffered or incurred by you arising out of or about your participation in the Promotion or the redemption or the use of any Prize.
14. These terms shall be governed by the laws of Singapore and you agree to be bound by the exclusive jurisdiction of the courts of Singapore.