First to launch 5G NSA in Singapore with widest nationwide coverage1

Strong traction for experiential 5G Mobile+ and Biz+ plans

Sustained momentum for transparent 4G Hello Change plans (majority of postpaid subscriber base)

StarHub TV+ marks significant leap forward for Pay TV content delivery transformation

24.5% YoY incremental improvement in NPS

Matured chatbot as
an online touchpoint
to automate customer support with over 80% accuracy

Ongoing digitalisation and simplification of processes to drive operational efficiencies

11.8% incremental YoY reduction in Opex

More than $210M savings identified; 82% executed

Made further inroads to convert Pay TV content providers to a variable cost model

Greater procurement savings from renegotiation of expiring contracts

Established strategic partnerships with global partners to augment Enterprise network offerings

51.4% YoY Cybersecurity revenue growth in FY2020

$33.2M revenue contribution from Strateq following completion of acquisition in July 2020

Pursue strategic partnerships to empower new 5G experiences for consumers

Active trials with enterprise customers, industry and tech partners to develop 5G use cases

Continue to seek growth opportunities through synergistic M&A for greater diversification and to bolster Enterprise capabilities

Approximately 5 times YoY growth in giga! subscriber base; Maintained highest NPS in market

Commenced IT Transformation in 3Q2020, which will form the backbone
to StarHub’s digital strategy