We are pleased to present StarHub’s Sustainability Report 2020. This is our 10th annual sustainability report, marking a decade of our Green journey. Through this report, we provide an account of our commitments, performance and progress on integrating sustainability practices across our operations.

As with our previous reports, this report is prepared in accordance with the Global Reporting Initiative (GRI) Standards: Core option, which is the most widely used reporting framework that is applicable to StarHub’s business operations.

For the first time, we have included relevant disclosures recommended by the Sustainability Accounting Standard Board (SASB) based on the Telecommunications Services (Industry Standard).

SUSTAINABILITY AT STARHUB

At StarHub, our ambition is to create a better world enabled by digital solutions, while caring for people and our planet. Technology and digitalisation are driving rapid and unprecedented changes that are altering the way we live, work and interact. As an Infocomm company, StarHub is at the forefront of these changes. We are in a unique position to leverage our capabilities to provide solutions that connect people and create value in society. At the same time, we realise that the increasing digitalisation of our lives creates concerns such as cybersecurity, data privacy and digital well-being. It also increases our environmental impact due to the greater use of energy and the generation of more waste.

We are committed to placing sustainability at the heart of our business strategy to manage the potential associated social and environmental risks. This will enable us to better align our products and services to create long-term value for our business and our stakeholders.

In 2018, we embarked on a strategic transformation plan to integrate sustainability within our wider business strategy and objectives. As part of this process, we redefined our sustainability framework this year to set clear and bold priorities that address the material ESG topics facing our business.

Supporting the UN Sustainable Development Goals (SDGs)

Adopted by the UN General Assembly in 2015, the SDGs represent an ambitious global agenda to achieve a sustainable future by 2030. The SDGs are universal and countries are committed to sustainable development. StarHub is committed to playing our part to fulfil the global sustainable development agenda.

While our business will touch on all 17 interrelated SDGs, we have identified 11 goals which we believe we can make the largest impact through our core business operations, products and services, as well as leveraging our strengths to collaborate with others.

PROTECTING THE ENVIRONMENT

Environmental issues, such as climate change and the amount of waste generated by society, continue to gain prominence on the global sustainability agenda and increasingly pose serious threats to businesses and communities. As a responsible organisation, StarHub is committed to reducing our environmental impact.

Our commitments are supported by our environmental strategy,
which focuses on four key areas:

1

Energy and Greenhouse Gas Emissions

Striving for energy-efficient operations, while monitoring and implementing initiatives to reduce energy consumption.

2

Climate Change Adaptation

Adopting solutions to combat climate change and protect the environment.

3

Waste Management

Tackling waste by implementing paperless processes
and encouraging recycling.

4

Water Use

Investing in solutions to reduce water consumption across our operations.

ENABLING A DIGITAL SOCIETY

As an Infocomm company, we provide services that are important growth engines for the economy, helping to connect people and businesses, and to enable a digital society. At the same time, we appreciate that unintended consequences can arise if we do not manage our business activities prudently. We are committed to innovating our products and services, while safeguarding the well-being of our customers and online users, especially vulnerable groups.

Our commitments are centred on three key areas:

1

Product and Service Quality

Maintaining the highest levels of product and service quality and reliability to establish trust and enhance customer experience.

2

Cybersecurity and Data Privacy

Ensuring adequate systems and processes are in place to prevent cyber breaches and leaks, safeguarding the data privacy of our employees and customers.

3

Online Safety

Creating awareness and implementing measures to protect the safety of our online users, especially vulnerable groups such as children.

CARING FOR OUR PEOPLE & COMMUNITIES

Our employees play a vital role in ensuring that we execute our business strategy and achieve our objectives. We must stay nimble as we face increased competition for talent, as well as address demands for greater flexibility, real-time learning and purpose in the workplace. Attracting and retaining the best talent, supporting their professional growth, promoting diversity and inclusion and looking after their health, safety and well-being are priorities for StarHub. At the same time, we are committed to being a valued partner of the communities in which we operate, by supporting disadvantaged groups in digital inclusion and employability through community investment.

Our commitments are centred on four key areas:

1

Talent Management

Attracting highly-skilled individuals, and providing training and development opportunities to build a high-performing organisation.

2

Workplace Equality, Diversity and Inclusion

Promoting diversity and equality, with
no discrimination based on age, race, gender identity, sexual orientation, disability, religion, family or marital status.

3

Employee Health and Safety

Creating a work environment that promotes the health and safety of our employees.

4

Investing in Local Communities

Investing in communities
to support disadvantaged groups in digital inclusion and employability.

EMBEDDING RESPONSIBLE BUSINESS PRACTICES

Acting responsibly is integral to maintaining the trust and confidence of our stakeholders. We are committed to conducting all our business activities with the utmost integrity. This involves implementing an effective governance structure and fostering a culture of ethical business conduct.

Beyond our own business operations, we have put in place responsible procurement practices to manage our supply chain impact. We also aim to safeguard public health from the potential adverse effects of RF emissions.

Our commitments are centred on four key areas:

1

Business Conduct and Ethics

Conducting our business responsibly, upholding the highest standards of ethics and integrity.

2

Supply Chain Management

Implementing responsible procurement practices and managing our supply chain through engagement
and collaboration.

3

Public Health and Safety

Adhering to
best-practices, safety standards and regulations on the safe use of RF energy.

4

Responsible Marketing and Selling

Marketing our products and services responsibly, ensuring clarity on pricing and billing.