ANNUAL REPORT 2020

The world is changing as global economies evolve at an accelerated pace. In today’s dynamic digital economy, being fast is not enough — we need to be smarter. At StarHub, we are constantly refining our edge and innovating new ways to elevate the digital lifestyles of a new generation. That is why we are committed to powering the future of telecommunications as the first service provider in Singapore to launch our 5G non-standalone network. Now, more than ever, connectivity and communication will empower the way we live, work and play. We are paving the way forward today by staying future-ready.

SPARKING GREATER TRANSFORMATION

Reigniting the challenger spirit, optimising efficiencies and accelerating value creation.

D.A.R.E.
Transformation 82% Executed
Maintained position as Singapore’s fastest telco
(IMDA IMconnected Report, H1 2020)

REDEFINING EVERYDAY EXPERIENCES

An unparalleled customer experience through digitalisation, innovation and personalisation.

Zero-touch products & customer journey
Launched StarHub TV+, a big leap forward for Pay TV content delivery transformation
Quicker time-to-market & agility to compete in a dynamic market

PURSUING CONTINUOUS GROWTH

Our relentless pursuit for growth through new and emerging opportunities, deepening our reach and achieving greater diversification.

Acquired Strateq, bolstering Enterprise capabilities and furthering regional diversification ambitions
Sustained strong Cybersecurity growth of +51.4% YoY

EMPOWERING THE FUTURE

The future is 5G. We will ride on our pre-eminent position to enable new innovations and capture emerging opportunities, empowering consumers and businesses alike.

First in Singapore;
Widest nationwide 5G NSA coverage; Integrated experience
Efficient deployment: Singapore’s first shared active radio network
Establish 5G edge through strategic partnerships and active Enterprise trials

TRANSFORMATION ROADMAP

D.A.R.E. To Transform Today For A Digital Generation Tomorrow

As at 31 December 2020, we have executed 82% of this cost optimisation programme. We continue to identify other areas of growth opportunities and cost efficiencies, and remain confident of exceeding our $210 million target.

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CHAIRMAN'S MESSAGE

WE EMBRACED THE STARHUB CHALLENGER SPIRIT AND PRESSED ON WITH THE RELENTLESS EXECUTION OF OUR D.A.R.E. STRATEGY.

STEVEN TERRELL CLONTZ

Chairman

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BUSINESS REVIEW

At StarHub, everything we do is driven by a strong resolve to deliver superior value and unsurpassed satisfaction to customers, while also preparing forward-thinking enterprises to excel in tomorrow’s digital world.

SUSTAINABILITY REPORT 2020

This is StarHub's 10th annual sustainability report, marking a decade of our Green journey. Through this report, we provide an account of our commitments, performance and progress on integrating sustainability practices across our operations.

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STARHUB CARES

Caring for Our Customers and Communities During COVID-19

During the COVID-19 pandemic, StarHub leveraged our resources to fulfil our responsibilities, extending our community relief efforts to support vulnerable groups through various response initiatives.

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