MultiSIM
Do more at the same time with dual SIM cards
Multitask with MultiSIM
StarHub MultiSIM Value-added Service gives you two SIM cards of the same mobile phone number for instant access to our voice and data services on your mobile devices (a combination of smartphones and tablets or dongles).
With an additional SIM card, you can now experience the convenience of taking calls on one mobile phone while you continue to email or SMS with your other mobile device, maximizing your valuable time and resources.
NOTE: Both cards can be active at the same time for outgoing calls, SMS, MMS and data transfers, while incoming calls, SMS and MMS can only be received on your assigned “primary” handset.
| StarHub MultiSIM |
Cost of MultiSIM card |
Monthly subscription |
One-time activation Fee for MultiSIM service |
|---|---|---|---|
| MicroSIM/ USIM |
$21.40 | $10.70 |
$10.70 |
Checking and assigning your handsets
| To check handset status | |
|---|---|
| Dial *119# and press Send | You will get the reply: 'This is Phone: 1' or 'This is Phone: 2' ('1' indicates the primary handset to receive incoming calls, SMS and MMS) |
| To assign your primary handset | |
| Dial *118# and press Send | You will get the reply: 'Set as Phone: 1' For quick reference, you can also access these command codes via your phone book in the SIM card. Simply search from the SIM phone book for 'MultiSIM-Query Phone' to check phone status or 'MultiSIM - Set Master' to assign primary handset. |
Call Hunting feature
Call Hunting^ is a feature that diverts incoming call from a primary handset to a secondary handset, when customer misses an incoming call on the primary handset.
| Scenario 1: Primary and secondary handsets are both switched ON |
Incoming call will go to primary handset. If it is not being answered, Call Hunting will automatically divert the call to the secondary handset. If the call is still not being answered, it will be diverted to VoiceMail (only if customer has VoiceMail service) and the call will end. |
|---|---|
| Scenario 2: Primary handset switched OFF, secondary handset switched ON |
Incoming call will bypass the primary handset as it's switched off and Call Hunting feature will NOT divert the call to the secondary device. It will automatically be diverted to VoiceMail (only if customer has VoiceMail service) and the call will end. |
| Scenario 3: Primary handset switched ON, secondary handset switched OFF |
Incoming call will go to primary handset, if it is not answered, Call Hunting feature will NOT divert the call to the secondary handset. It will be diverted to VoiceMail (only if customer has VoiceMail service) and the call will end. |
^Call Hunting feature will automatically be activated with MultiSIM service upon sign-up.