• Fixed Networks
    Do's and Don'ts
    Fixed Networks
    Do's and Don'ts
    StarHub Business Site
    StarHub Business Site
  • Fixed Networks
    Do's and Don'ts

StarHub Fixed Networks - Do's and Don'ts


DOs

  1. Do contact telecommunication system licenses during planning stage and before commencement of work for the development project to:
    1.1. Obtain service layout plans and subsequent updates after a lapse of 6 months;
    1.2. Arrange site meeting for briefing by telecommunication system licenses and;
    1.3. Discuss with telecommunication system licenses on whether to divert or support those telecommunication system licensees’ plants that are affected by the development.
  2. Do carry out the following procedures prior to commencing excavation, piling, soil investigation or earthworks:
    2.1. Refer to telecommunication system licensees’ service layout plans;
    2.2. Engage an IDA licensed cable detection worker to carry out cable detection and notify telecommunication system licensee(s) 7 days before the commencement of earthworks which are within the vicinity of any telecommunication cables in accordance with section 29(1) of the Telecommunication Act 1999;
    2.3. Wait for telecommunication system licensees’ replies within 7 days of notification before commencement of earthworks;
    2.4. Must carry out trial holes by manual digging to expose telecommunication system licensees’ plants at sites; and seek assistance from telecommunication system licensees to ascertain the location of telecommunication system licensees’ plants if plants cannot be located;
    2.5. Provide and maintain visible markings (such as poles, tapes, painting and etc.) indicating the actual position of telecommunication system licensees’ plants within the construction site and inform telecommunication system licensees for site inspection;
    2.6. Update telecommunication system licensees’ plant location information on the developer’s construction plans.
  3. Do note that the time required to carry out plant diversion ranges from 6 to 18 months.  Such requirement should be taken into consideration during the planning stage of the project.
  4. Do submit to telecommunication system licensees the method of support and protection to those exposed telecommunication system licensees’ plants for approval in the case that telecommunication system licensees’ plants are to be supported during the construction work at site.
  5. Do sever tree roots before grubbing the tree stump.
  6. Do inform telecommunication system licensees on the dismantling of supports.
  7. Do inform telecommunication system licensees on the backfilling procedure over telecommunication system licensees’ plants.
  8. Do disseminate information regarding telecommunication system licensees’ service layout to all relevant parties involved in earthworks such as main contractor, subcontractors, machine operators, licensed cable detection worker, etc. It has been found that poor or lack of communication is one of the main causes of damage to telecommunication system licensees’ plants.
  9. Do note that the depth of telecommunication system licensees’ plants varies due to the site conditions.
  10. Do report immediately on any damage done via the following telephone numbers as early reporting could reduce the cost of the damage:
    a) For Singapore Telecom Ltd’s pipeline system and cables: 1800-2884099 during office hours and 1608 after office hours; or
    b) For StarHub Ltd’s pipeline system and cables: 6825 6100 during office hours and 1800-7827482 after office hours; or
    c) For StarHub Cable Vision Ltd’s pipeline system and cables: 6870 1570 during and after office hours.
  11. On request, telecommunication system licensees can arrange to give a presentation to the developer, project consultant and main contractors to provide detailed information of all the telecommunication system licensees’ plants within the work site and the precautions to be taken by the contractors while working at the site.
  12. Do note the legal liability for failure to notify telecommunication system licensees of earthworks (see Note (a)) and for damaging telecommunication system licensees’ plants (see Note (b)).
  13. For further enquiry, please contact:
    StarHub Ltd
    Network Infrastructure & Development
    67 Ubi Avenue 1
    #05-01 StarHub Green
    Singapore 408942

    Tel: 6825 6100
    Fax: 6821 7000

    NOTE:
    (a) Under Section 29 of the Telecommunication Act 1999, any person who fails to give a 7-day notification to telecommunication system licensees prior to commencement of earthworks is liable on conviction to a fine not exceeding $100,000 or to imprisonment for a term not exceeding 3 years or both.

    (b) Under Section 49 of the same Act, any person, who in the course of carrying out earthworks, damages any cable of a telecommunication system licensees is liable on conviction to a fine not exceeding $1 million or to imprisonment for a term not exceeding 5 years or to both.

DON'Ts

 

  1. Must not dig trial holes with JCB or excavator.
  2. Must not carry out any excavation, soil investigation, piling or earthworks in the vicinity of telecommunication system licensees’ cables without confirming the actual positions of telecommunication system licensees’ plants.
  3. Don’t open any telecommunication system licensees’ manhole and equipment box without prior approval by the licensee.
  4. Don’t cover up any telecommunication system licensees’ manhole and equipment box with earth or building materials.
  5. Don’t fence up any telecommunication system licensees’ manhole and equipment box inside your work area.
  6. Don’t grub up tree stumps without first severing the roots.
  7. Don’t take for granted that telecommunication system licensee’s lines are in a straight run.
  8. Don’t cover up damages but report them immediately.
  9. Don’t dismantle any support for telecommunication system licensees’ plants without informing them.
  10. Don’t remove any concrete encasement around a telecommunication system licensee’ pipeline after exposing it unless approval from the telecommunication system licensee is given.