Tan Tong Hai
Chief Executive Officer & Executive Director
Tong Hai was appointed Chief Executive Officer and Executive Director of StarHub on 1 March 2013. He joined the company in 2009 as its Chief Operating Officer, overseeing the day-to-day operations of the company.
Tong Hai has over 25 years of experience in the regional information technology (IT), Internet and e-commerce industries and has had broad experience at top management levels. Tong Hai was previously the President and the CEO of Singapore Computer Systems since August 2005, and the President and the CEO of Pacific Internet (PacNet) from March 2001. He was instrumental in turning both companies around when he was at their helms.
In addition, Tong Hai is currently the Chairman of Nanyang Polytechnic Board of Governors and a board member of Singapore Workforce Development Agency. He is also a council member of Singapore Business Federation’s China-Singapore Business Council.
He holds a Bachelor of Electrical Engineering (Honours) from the National University of Singapore.
Chief Financial Officer
Dennis oversees StarHub’s financial health, develops key business strategies together with the core leadership team, ensures that business decisions are financially sound, and executes strategies through financial management.
Dennis was the Senior Vice President and CFO of STATS ChipPAC (Worldwide), a leading provider of advanced semiconductor packaging and test services. Prior to that role, he was with Lear Corporation for over seven years as its Vice President of Finance, Asia Pacific Operations (APO), where he oversaw 400 regional finance staff in 30 manufacturing and administrative locations across Asia. Previously, he was the CFO of Behringer Corporation and Frontline Technologies Corporation, leading their successful listings on the Singapore Exchange.
Dennis, a Chartered Accountant, has a Bachelor’s (Honours) degree in Accountancy from the National University of Singapore and also holds a Master’s degree in Business Administration from University of Hull, United Kingdom.
Chief Commercial Officer
As Chief Commercial Officer, Kevin is responsible for the commercial strategy and development of the company, aligning customer needs and customer interface with product and service offerings to meet the company’s strategic commercial objectives. His role is closely linked to the company's strategic management function, in drafting, implementing and evaluating cross-functional decisions that will enable the company to achieve its long-term objectives.
The Commercial Group includes Enterprise Business, which services the needs of businesses, ranging from SMEs to multinational corporations; and the International Business team which is responsible for international product management, carrier sales, inter-carrier agreements and international network strategy and execution.
Kevin's experience spans over 30 years in various industries and across the globe, starting his career in New York City, USA. Prior to joining StarHub, he was from Intel where he worked with telecom operators, vendors and regulators on the ecosystem for the proliferation of broadband through wireless access technology. Prior to his Intel role, he was managing director of Pacific Internet Singapore and Malaysia, a regional ISP which provides domestic and global connectivity solutions and services to primarily enterprise customers. At a global level, he was worldwide division general manager of Lernout & Hauspie that was the leader in speech and language technology. In the earlier part of his career, he was regional head of marketing for IBM and Apple.
Kevin received a Bachelor of Science Degree in Business Administration from Pepperdine University in California and a Masters Degree in International Management from the American Graduate School of International Management (Thunderbird). Kevin is married with three children.
Chief Strategic Partnership Officer
Jeannie was appointed as Chief Strategic Partnership Officer (CSPO) on 8 July 2015. As CSPO, Jeannie leads StarHub’s efforts in establishing and maintaining strong strategic relationships with government agencies, content partners, key strategic partners and other complementary companies. She is also responsible for building StarHub’s corporate reputation in the areas of Corporate Communications, Investor Relations (IR) and Corporate Sustainability.
Prior to her current role, Jeannie was Chief Marketing Officer. She joined StarHub in 2001 as its Head of Corporate Communications & Investor Relations, and helped bring the company public in 2004. Jeannie and her teams have won multiple awards, including Brand of the Year at the prestigious Hall of Fame Awards 2014; The Green Award at the Asia Communications Awards (2015 and 2014), in recognition of StarHub’s significant progress in environmental policies and programmes.
In IR, Jeannie was recognised as the Best IR Officer in Singapore by IR Magazine Awards – South East Asia thrice consecutively in 2014, 2013 and 2012. She and her team made it to the IR Global Top 50 list in 2014. They also clinched the Best IR award (Gold) at the Singapore Corporate Awards thrice (2016, 2013 and 2010).
Jeannie has over 20 years of experience in corporate, financial, marketing and community communications across different industries. She first commenced her communications career with the Civil Aviation Authority of Singapore in 1992. She also held senior IR and regional corporate and marketing communications positions at IPACS and Singapore Computer Systems.
Jeannie is currently the Director of Investor Relations Professional Association Singapore (IRPAS) and sits on the management committee of Global Compact Network Singapore (GCNS). She is also a council member of Singapore-Guangdong Collaboration Council (SGCC) and a member of Business China Singapore, Publicity sub-committee.
Jeannie holds an honours degree from the University of London, where she majored in Economics and Marketing.
Chief Marketing Officer
Howie is responsible for charting StarHub’s brand and marketing strategies across all marketing functions and ensuring overall marketing synergy and brand consistency. Customer value management also falls under his purview. In addition, he oversees StarHub’s Mobility, Pay TV and Broadband businesses as well as its Content and Local Production teams.
Howie was the Vice President, Corporate Development of Lenovo's Worldwide Finance Organisation, where he oversaw Lenovo's end-to-end Post Merger Management and related Merger & Acquisition matters. Previously, he was Lenovo’s Vice President of Marketing and Communications for Emerging Markets Group, and was responsible for the strategy and execution of marketing and communications in the China, Eastern Europe, Hong Kong, India, Korea, Latin America, Middle East, Russia, Taiwan and ASEAN markets.
Howie is the current President of Singapore Computer Society’s Executive Council, and is also on the management board for NUS Institute of System Science as well as the advisory committee for Nanyang Polytechnic School of IT and Anderson Junior College.
Howie holds a Bachelor of Business Administration from the National University of Singapore, majoring in Promotional Management and Consumer Behaviour.
Mock Pak Lum
Chief Technology Officer
Pak Lum oversees the Network Engineering, SmartHub (data analytics research) and i3 (Innovation, Investment, Incubation) Divisions at StarHub. He is responsible for establishing the company's technical vision and leading all aspects of technology development. He also looks into the strategy for technology platforms and external partnerships, as well as initiatives for innovations.
Pak Lum started his career in Hewlett Packard from 1984, supporting its research and development efforts which led to the setting up of the reliability laboratory in Singapore. In 1989, he joined Pico Art International and introduced computerisation in Pico's graphic design, thus achieving cost efficiency in graphic panel production. With the advent of multimedia technology, he set up a joint venture company with Pico - GT Communications, to offer computer animation and interactive kiosks services in many large-scale public events such as Health Fair 1992 and Singapore 2000 Exhibition.
After eight years with Pico Art and GT Communications, Pak Lum moved on to head 1-Net Singapore in May 1997 to operate the backbone network for new broadband Internet services in Singapore. One of his key achievements was the winning of a $92 million contract to host the Singapore Government Data Centre for 15 years. He was also appointed the CEO of the technology arm of MediaCorp in July 2002 where he oversaw the IT, engineering and transmission support functions. Having spent 13 years with MediaCorp Technologies and 1-Net, he left the company to set up an IT software company in August 2010 that developed middleware for cloud computing.
Pak Lum holds a Bachelor of Electrical / Electronic Engineering from the National University of Singapore and a Master in Business Administration from the University of California, Los Angeles. He is married with three children.
Chief Information Officer
John is responsible for charting the strategic directions and providing leadership in the development and deployment of information systems, supported by IT systems and processes to provide greater synergy and agility to respond swiftly to technology challenges and business opportunities. He leads the Information Services Division and oversees the day-to-day operations in planning and management, system architecture design and governance, development and implementation, support and maintenance of IT infrastructure, applications and services, to deliver efficient business support for StarHub. In addition, John oversees the Business Excellence Department and Customer Service Experience Division.
John has over 25 years of working experience in the IT industry and education sector. His extensive experience spans across diverse areas in R&D, IT innovation, partnership & collaboration, and held management appointments at senior level. A veteran in the IT industry and education, John was recognized for his excellent contributions and was awarded The Public Administration Medal (Silver) in 2007 National Day Awards. In 2012, John became a Fellow Member of the Singapore Computer Society (FSCS), an esteemed title bestowed in recognition of his contributions to IT and the Society.
He holds a Master Degree in Business Administration from the National University of Singapore, a Master Degree in Computing Science and a Bachelor Degree of Engineering (Hons) from the University of Newcastle Upon Tyne. His passion revolves around food, soccer, running and technology.
Senior Vice President, Customer Service Experience
Diana heads the Customer Service Experience team at StarHub and is responsible for all customer sales and service activities at all touchpoints. Under her leadership, StarHub's customer service practices and standards have won wide recognition at the Annual Call Centre Awards by the Call Centre Council of Singapore.
Diana was instrumental in integrating the two customer service teams and systems into one following the merger of StarHub and SCV in 2002. Today, the single virtual call centre provides enhanced customer experience and convenience through a single hotline number and common technology. To ensure a high level of service to customers, she also initiated several key projects in the area of process efficiencies, staff motivation and customer experience in StarHub.
Prior to her role in heading the Customer Service team, Diana was the Senior Manager of Human Resource in SCV.
Diana has a Graduate Diploma in Financial Management from Singapore Institute of Management and is a Customer Operations Performance Centre (COPC) Certified Six Sigma High Performance Management Techniques Specialist.
General Counsel & Company Secretary
As the General Counsel and Company Secretary for the StarHub Group, Veronica advises the Group on all legal aspects of operations, strategy and compliance matters. She also supports the Board Chairman and Directors on corporate secretarial matters. During her career with StarHub she oversaw the legal aspects of the merger of StarHub and Singapore Cable Vision, StarHub's successful IPO and the establishment of StarHub’s $1 billion MTN Programme.
Under her leadership, the StarHub Legal team was recognised with various awards, including the Best Deal for Singapore for their role in the StarHub IPO by Asia Legal Business. Veronica received the 2007 AsiaLaw Singapore In-house Counsel Award by Asia Law and Practice, and was named by ALB as one of the Top 25 in-house counsels in Asia in 2010. In 2013, the StarHub team won the International Law Office's prestigious Global Counsel Award 2013 and Asia Pacific Counsel Award 2013, for their work in regulatory support. For her corporate secretariat portfolio, Veronica was recognised with the Asian Company Secretary 2013 Award for Singapore by Corporate Governance Asia. In 2014, the Legal team won the International Legal Alliance Gold Award for the Best Asian & South Pacific Legal Department. Veronica is listed as one of the Legal 500’s Corporate Counsel 100.
Prior to joining StarHub, Veronica practised at Rajah and Tann for six years, specialising in corporate and commercial law.
Chan Hoi San
Senior Vice President, Human Resource
As Senior Vice President of the Human Resource Division, Hoi San is responsible for the overall direction of all human resource services in the company. She is also responsible for formulating, developing and ensuring the consistent implementation of the company's strategic human resource policies and procedures.
Hoi San has been credited for building a strong groundwork in StarHub's human resource division prior to the company's official launch in April 2000. Supported by a dedicated and vibrant team, Hoi San had reviewed and put in place the necessary manpower, compensation and benefits, as well as internal communication strategies, policies and procedures to support the company's rapid expansion. She also played an integral part in the merger of StarHub and SCV by aligning and integrating the various business functions and resources, human resource policies and procedures. In addition, she worked closely with the senior management team to develop and implement the new operating business structure.
Hoi San holds a Master of Human Resource Management from Rutgers University, USA and a Bachelor of Arts degree from Scripps College, The Claremont Group for Colleges in the USA. She has a graduate diploma in Personnel Management and is also an Accredited Myers-Briggs Type Indicator Assessor as well as a Certified Evaluator of the Thomas (DISC) Personal Profile System.
Senior Vice President, Government & Strategic Affairs
Tim and his team are responsible for managing StarHub's relationship with the regulators, and for providing regulatory support to StarHub's lines of business.
Tim joined StarHub in 2004, and has more than 25 years experience in telecommunications regulatory issues. His working career has included time with Telecom New Zealand, the Telecommunications Authority of Singapore (now the Infocomm Development Authority of Singapore), Millicom International Cellular; and Equant Singapore. His career has given him exposure to regulatory regimes throughout the Asia-Pacific region.
Tim holds an honours degree in Economics from Victoria University. He is married, and is a Permanent Resident of Singapore. His hobbies include jogging and drinking too much coffee.