Cessation of Discovery Networks Channels

 

1. Why is StarHub discontinuing the following channels?

Channels ceasing 30 June 2018, 12pm

  • Discovery Channel (HD) (Ch 422)
  • TLC (HD) (Ch 427)
  • Animal Planet (HD) (Ch 424)
  • Discovery Asia HD (Ch 461)
  • Discovery Science (HD) (Ch 423)
  • Eurosport (HD) (Ch 212)
  • Setanta Sports (HD) (Ch 217)

Channels ceasing 31 August 2018, 12pm

  • Asian Food Channel (HD) (Ch 435)
  • Travel Channel HD (Ch 473)

 

As part of our ongoing process to revamp our content line-up, the suite of channels from Discovery Networks will be discontinued in two phases, on 30 June 2018 and 31 August 2018.

 

2. Will you be offering me any new channels as an alternative to all the channels that are ceased?

We are continuously reviewing our content line-up to ensure that our customers continue to get good value. The team has worked diligently to refresh our content offering with a strong mix of education, lifestyle, entertainment, sports and Asian content, to delight our customers.

This includes the award-winning education channel CuriosityStream HD by the founder of Discovery Channel, John Hendricks; and Travelxp HD, the largest single producer of travel content in the world; as well as Makeful HD, a highly rated Canadian home improvement and DIY channel.

In the meantime, below are the recommended alternative channels for viewing:

Channel Name Channel Group Alternative Channels
Animal Planet (HD) Ch 424 Education Package /Ala Carte Channel BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Love Nature Ch 416
Discovery Asia HD Ch 461 Ala Carte Channel Nat Geo People (HD) Ch 412
FYI (HD) Ch 404
Discovery Channel (HD) Ch 422 Education Package /Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
Crime + Investigation (HD) Ch 403
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Blue Ant Extreme HD Ch 428
TLC (HD) Ch 427 Education Package /Ala Carte Channel Nat Geo People (HD) Ch 412
BBC Lifestyle (HD) Ch 432
FYI (HD) Ch 404
DIVA (HD) Ch 513
Lifetime (HD) Ch 514
Discovery Science (HD) Ch 423 Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
National Geographic (HD) Ch 411
Eurosport (HD) Ch 212 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Setanta Sports (HD) Ch 217 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Asian Food Channel (HD) Ch 435 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Travel Channel HD Ch 473 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Nat Geo People (HD) (Ch 412)

For channel offering and pricing, please visit www.starhub.com/biztvpackages.

3. Will there be any change to my bill with the cessation of these channels?

No, there will be no price impact in your bill. We will be replacing the affected ala carte channels with alternative channels. However, there will not be any replacement for customers subscribed to the Education Package and Sports Premium Package.

 

4. When is the last programme on these channels?

Channel Name Last Programme Time
Discovery Channel (HD)
(Ch 422)
X-Ray Mega Airport 11.50AM - 12.45PM
Animal Planet (HD)
(Ch 424)
Wildest Survival 11.50AM - 12.45PM
TLC (HD)
(Ch 427)
Martha & Snoop's Potluck Dinner Party S2
11.50AM - 12.15PM
Discovery Science (HD)
(Ch 423)
Mighty Ships S8
11.15AM - 12.00PM
Discovery Asia HD
(Ch 461)
Breaking Point: Belgaum Commando School
11.36AM - 12.23PM
Eurosport (HD)
(Ch 212)
Cycling: Amstel Gold Race
11.00AM – 12.00PM
Setanta Sports (HD)
(Ch 217)
Super Rugby 2018: Blues v Reds
11.30 AM – 1.20PM

For Asian Food Channel and Travel Channel, last programmes will be advised at a later date.

 

5. Can I exit my TV contract without any Early Termination Charges?

Early Termination Charges will apply to customers who exit their contract before the contract expiration date.

We understand that you’ll miss Discovery’s content and the team has worked diligently to refresh our content offering with a strong mix of Education, Lifestyle, Entertainment, Sports and Asian content.

This includes the award-winning education channel CuriosityStream HD by the founder of Discovery Channel, John Hendricks, Travelxp HD, the largest single producer of travel content in the world, Makeful HD, a highly rated Canadian home improvement and DIY channel, as well as Gusto TV HD, the world’s most innovative food and lifestyle channel.

Customers subscribed to Education Package and Sports Premium Package may wish to check out the alternative channels we have for you:

Channel Name Channel Group Alternative Channels
Animal Planet (HD) Ch 424 Education Package /Ala Carte Channel BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Love Nature Ch 416
Discovery Asia HD Ch 461 Education Package /Ala Carte Channel Nat Geo People (HD) Ch 412
FYI (HD) Ch 404
Discovery Channel (HD) Ch 422 Education Package /Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
Crime + Investigation (HD) Ch 403
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Blue Ant Extreme HD Ch 428
TLC (HD) Ch 427 Education Package /Ala Carte Channel Nat Geo People (HD) Ch 412
BBC Lifestyle (HD) Ch 432
FYI (HD) Ch 404
DIVA (HD) Ch 513
Lifetime (HD) Ch 514
Discovery Science (HD) Ch 423 Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
National Geographic (HD) Ch 411
Eurosport (HD) Ch 212 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Setanta Sports (HD) Ch 217 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Asian Food Channel (HD) Ch 435 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Travel Channel HD Ch 473 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Nat Geo People (HD) (Ch 412)

6. What are the crawlers I saw on Discovery suite of channels about?

We apologise for any potential confusion from the crawler message which you are seeing on screen on Discovery suite of channels. These have been put up by the channel partner. While we prefer to directly manage the communications to our customers and avoid any confusion, Discovery has gone ahead to manage the crawler messages on their end.

As part of our ongoing process to revamp our content line-up, the suite of channels from Discovery Networks will be discontinued in two phases, on 30 June 2018 and 31 August 2018. For more information, please visit www.starhub.com/channel-changes.


7. Singtel still carries Discovery's channels, why can’t you continue to broadcast these channels?

We are not privy to Singtel’s carriage agreement with Discovery and are unable to advise on their offering. We are disappointed that we were not able to reach an agreement with Discovery and would like to thank you for your patience. We firmly believe that quality content should come at a sensible price, without our customers having to bear unsustainable increase in costs.

 

8. Singtel still carries Discovery's channels, can you do cross carriage with Singtel?

No, we will not be able to do cross carriage as it is only available if the content is acquired on an exclusive basis. However, we’ve been working hard to bring you great new channels from around the world. We’re now happy to announce that we’ve secured 7 new channels, launching in the coming months.

 

9. Did StarHub really reject to pay “fair value” for the channels?

We always work towards meeting our customers’ entertainment needs and minimising any inconvenience to them. Hence, we are disappointed that we were not able to reach an agreement with Discovery. Our firm belief is that quality content should come at a sensible price, without our customers having to bear the unsustainable increase in cost. There has also been a steady decline in viewership for some of the Discovery channels as compared to other equivalent channels.

 

10. Customers are very angry about this development. Is StarHub willing to go back to the negotiating table for the sake of your customers?

We are disappointed that we were not able to reach an agreement with Discovery. Our firm belief is that quality content should come at a sensible price, without our customers having to bear the unsustainable increase in cost.

As part of this ongoing process to revamp our content line-up, the suite of channels from Discovery Networks will be discontinued in two phases, on 30 June 2018 and 31 August 2018. For more information, please visit www.starhub.com/channel-changes.

 

11. Singtel is offering me a very attractive TV bundle with Discovery channels, what can you counter-offer to keep me?

We are also continuously reviewing our content line-up to ensure that our customers continue to get good value. The team has worked diligently to refresh our content offering and we are excited to announce the launch of 7 brand new channels on StarHub TV. It’s the first time some of these channels are available in Asia and StarHub customers will be the first to enjoy such unique content.

This includes the award-winning education channel CuriosityStream HD by the founder of Discovery Channel, John Hendricks, Travelxp HD, the largest single producer of travel content in the world, Makeful HD, a highly rated Canadian home improvement and DIY channel, as well as Gusto TV HD, the world’s most innovative food and lifestyle channel.

 

12. What are the new channels that will be launching and when?

We’ve been working hard to bring you great new channels from around the world. We’re now happy to announce that we’ve secured 7 new channels with GEM HD, COLORS Tamil HD, FIGHT SPORTS HD and Travelxp HD launching on 3 July 2018.

Channel Name Channel Group Channel Description
GEM HD Ch 814 Ala Carte Channel

GEM HD is the one-stop channel for all Japanese related programmes, ranging from dramas, variety shows to anime. It is also the only channel to catch express Japanese titles from Nippon TV, offering more than 500 hours of exclusive content annually. Japanese drama fans can look forward to the simulcast of prime-time dramas; and catch popular titles within a week of broadcast from Japan. On 7 July 2018, party on with the live broadcast of highly anticipated music festival The Music Day hosted by Arashi’s Sakurai Sho, featuring a stellar line-up of the top artistes in Japan.

 

 

Key highlights at launch:

ZERO – The Bravest Money Game, Survival Wedding, The Quest Season 9, TOKUSON: Life Hacks!

COLORS Tamil HD Ch 132 Ala Carte Channel

Fresh from its successful February launch in India, COLORS Tamil HD is StarHub’s first fully High Definition Tamil channel. It is a 24-hour Tamil language entertainment channel, tailored to capture the distinctive colours of Tamil Nadu with its variety of fiction, non-fiction and reality shows.

 

 

Key highlights at launch:

Chakravarthy Ashokar, Vandhaal Sridevi, Velunachi.

FIGHT SPORTS HD Ch 212 Ala Carte Channel

One of the fastest growing sports networks worldwide, FIGHT SPORTS HD is the 24/7destination which covers all the latest combat sports around the world including MMA, boxing, kickboxing, judo, sumo wrestling and karate. Key properties on the channel include HBO World Championship Boxing, the leader in Championship Boxing for over 40 years; World Class Championship Boxing which features World Title Fights from the WBA, WBC, IBF, WBO; and K-1 Kickboxing, the world’s premiere kickboxing organisation, featuring tournaments in all weight classes.

 

 

Key highlights at launch:

Fight Sports World Championship Kickboxing, 2018 BWF US Open World Martial Arts Championships; Breaking, Weapons, Freestyle US Open.

Travelxp HD Ch 427 Ala Carte Channel

With 100 percent original and exclusive content, Travelxp HD is the world’s leading travel channel dedicated to serving avid travellers across the globe. The channel will take intrepid travellers on an adventure to unchartered destinations while foodies can embark on a gastronomic journey in search of exquisite and unique dishes around the world. With its expansive catalogue of content, there is bound to be something for every type of traveller.

 

 

Key highlights at launch:

Backpack, Off the Grid, Xplore Austria, Thali – The Great Indian Meal, Kissed by the Sea, Quest, Bliss.

Makeful HD Ch 436 Ala Carte Channel

Makeful HD is a lifestyle specialty channel, by Blue Ant Media, celebrating the creativity that exists in every individual and in the world around us. Makeful’s programming combines home improvement, design, décor, style, crafts, and DIY, featuring passionate personalities who share their ideas and inspire audiences to bring imagination into every aspect of their lives.

 

 

Key highlights at launch:

Brojects series, Sarah Richardson series, Paul Lafrance series.

Gusto TV HD Ch 434 Ala Carte Channel

Gusto TV HD is the world's most innovative linear food and lifestyle television channel. From in-studio cooking series featuring creative recipes and dynamic hosts to fascinating documentary and reality series about food culture and sustainability, Gusto TV HD delivers a diverse mix of engaging and inspiring cooking and lifestyle programming that resonates globally. With hundreds of hours of visually stunning original content, Gusto TV HD's internationally acclaimed series include ONE WORLD KITCHEN, THE LATIN KITCHEN, and CRATE TO PLATE. This is the first time Gusto TV HD will be available to viewers outside of Canada.

 

 

Key highlights at launch:

Fish the Dish, Flour Power, One World Kitchen

CuriosityStream HD Ch 422 Ala Carte Channel

CuriosityStream HD boasts an expansive collection of award-winning original documentary features and series spanning science, space, technology, history, nature, health, civilisation and more. Created by the founder of Discovery Channel, media visionary John Hendricks, CuriosityStream’s immersive titles feature world-renowned experts like Stephen Hawking and David Attenborough, stunning visuals and unrivalled storytelling which entertains and inspires, igniting the curiosity in viewers of all ages. StarHub TV is also the first in the world to offer CuriosityStream as a linear channel.

 

 

Key highlights at launch:

The Emmy Award-winning Stephen Hawking’s Favorite Places, Miniverse with Commander Chris Hadfield, DIGITS with Dr. Derek Muller