Cessation of Discovery Networks Channels

 

1. Why is StarHub discontinuing the following channels?

Channels ceasing 30 June 2018, 12pm

  • Discovery Channel (HD) (Ch 422)
  • TLC (HD) (Ch 427)
  • Animal Planet (HD) (Ch 424)
  • Discovery Asia HD (Ch 461)
  • Discovery Science (HD) (Ch 423)
  • Eurosport (HD) (Ch 212)
  • Setanta Sports (HD) (Ch 217)

Channels ceasing 31 August 2018, 12pm

  • Asian Food Channel (HD) (Ch 435)
  • Travel Channel HD (Ch 473)

We worked hard to negotiate a deal which would allow Discovery and StarHub to continue our partnership while offering our customers the same content at a reasonable price. Unfortunately, at this juncture, as we are currently still unsuccessful in renewing the Discovery Networks suite of channels, these channels will cease transmission at 12pm on 30 June 2018 and 31 August 2018 respectively.

 

2. Will these channels be replaced?

There will be replacement channels for customers subscribed to the affected ala carte channels. The details of the replacement channel will be informed in an official letter.

However, there will not be any replacement for customers subscribed to the Education Package and Sports Premium Package. You can check out these channels with similar programming:

Channel Name Channel Group Alternative Channels
Animal Planet (HD) Ch 424 Education Package /Ala Carte Channel BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Love Nature Ch 416
Discovery Asia HD Ch 461 Ala Carte Channel Nat Geo People (HD) Ch 412
FYI (HD) Ch 404
Discovery Channel (HD) Ch 422 Education Package /Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
Crime + Investigation (HD) Ch 403
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Blue Ant Extreme HD Ch 428
TLC (HD) Ch 427 Education Package /Ala Carte Channel Nat Geo People (HD) Ch 412
BBC Lifestyle (HD) Ch 432
FYI (HD) Ch 404
DIVA (HD) Ch 513
Lifetime (HD) Ch 514
Discovery Science (HD) Ch 423 Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
National Geographic (HD) Ch 411
Eurosport (HD) Ch 212 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Setanta Sports (HD) Ch 217 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Asian Food Channel (HD) Ch 435 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Travel Channel HD Ch 473 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Nat Geo People (HD) (Ch 412)

For full channel offering and pricing, please visit www.starhub.com/biztvpackages.

3. Will there be any change to my bill with the cessation of these channels?

No, there will be no price impact in your bill. We will be replacing the affected ala carte channels with alternative channels. However, there will not be any replacement for customers subscribed to the Education Package and Sports Premium Package.

 

4. When is the last programme on these channels?

Channel Name Last Programme Time
Discovery Channel (HD)
(Ch 422)
X-Ray Mega Airport 11.50AM - 12.45PM
Animal Planet (HD)
(Ch 424)
Wildest Survival 11.50AM - 12.45PM
TLC (HD)
(Ch 427)
Martha & Snoop's Potluck Dinner Party S2
11.50AM - 12.15PM
Discovery Science (HD)
(Ch 423)
Mighty Ships S8
11.15AM - 12.00PM
Discovery Asia HD
(Ch 461)
Breaking Point: Belgaum Commando School
11.36AM - 12.23PM
Eurosport (HD)
(Ch 212)
Cycling: Amstel Gold Race
11.00AM – 12.00PM
Setanta Sports (HD)
(Ch 217)
Super Rugby 2018: Blues v Reds
11.30 AM – 1.20PM

For Asian Food Channel and Travel Channel, last programmes will be advised at a later date.

 

5. Can I exit my TV contract without any Early Termination Charges?

Customers are StarHub's priority. We understand the impact that the discontinuation of the channels may have on you. While we are reviewing the matter, customers subscribed to Education Package and Sports Premium Package may wish to check out the alternative channels we have for you:

Channel Name Channel Group Alternative Channels
Animal Planet (HD) Ch 424 Education Package /Ala Carte Channel BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Love Nature Ch 416
Discovery Asia HD Ch 461 Education Package /Ala Carte Channel Nat Geo People (HD) Ch 412
FYI (HD) Ch 404
Discovery Channel (HD) Ch 422 Education Package /Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
Crime + Investigation (HD) Ch 403
BBC Earth (HD) Ch 407
National Geographic (HD) Ch 411
Nat Geo People (HD) Ch 412
Nat Geo Wild (HD) Ch 413
Smithsonian Channel HD Ch 415
Blue Ant Extreme HD Ch 428
TLC (HD) Ch 427 Education Package /Ala Carte Channel Nat Geo People (HD) Ch 412
BBC Lifestyle (HD) Ch 432
FYI (HD) Ch 404
DIVA (HD) Ch 513
Lifetime (HD) Ch 514
Discovery Science (HD) Ch 423 Ala Carte Channel HISTORY (HD) Ch 401
H2 (HD) Ch 402
National Geographic (HD) Ch 411
Eurosport (HD) Ch 212 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Setanta Sports (HD) Ch 217 Sports Premium Package /Ala Carte Channel Hub Sports 1/2/3/4 (HD)
FOX Sports 1/2/3 (HD)
beIN Sports HD
Asian Food Channel (HD) Ch 435 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Travel Channel HD Ch 473 Ala Carte Channel BBC Lifestyle (HD) (Ch 432)
FYI™ (HD) (Ch 404)
FOX Life (HD) (Ch 501)
Nat Geo People (HD) (Ch 412)

6. What are the crawlers I saw on Discovery suite of channels about?

We apologize for any potential confusion from the crawler message which you are seeing on screen on the Discovery suite of channels which have been put up by the channel partner. Much as we would prefer to manage the communications directly to ensure our customers are duly informed and avoid any confusion, Discovery has gone ahead to manage the crawler messages on their end.

We are working hard to negotiate a deal which would allow Discovery and StarHub to continue our partnership while offering our customers the same content at a reasonable same price. For more information, please visit www.starhub.com/channel-changes


We thank you for your patience and for staying with StarHub TV.