Getting Started

1. How do I make online purchases?

For existing StarHub business customers

1. Visit our Online Store to browse for the product(s) that you want

2. Log in to your Enterprise ID

- Visit Enterprise ID support for more information

- Sign up for Enterprise ID here

3. Select your desired product and plan, then proceed to either customise your order or check out

4. Review your order

5. Confirm your order and proceed to check out

6. Enter your delivery details and accept Terms & Conditions

7. Fill in your payment details and confirm payment

8. A confirmation email will be sent to you once you have submitted your order successfully

9. Present your documents for verification at point of delivery

            - Physical copy of NRIC

            - Company stamp

For Foreigners: A copy of your Passport or any Photo ID^ (e.g. Employment Pass, Diplomatic Pass, EntrePass, Training Visit Pass, Work Permit, Student Pass, etc.)

 

For new StarHub business customers

To shop on Online Store, you will need an Enterprise ID. Contact us at smbonlinestore@starhub.com to find out more.

 

2. What products or services can I purchase from online store?

Currently, our Online Store features only mobiles that come with plans. However, do visit us often as we will be updating our Online Store consistently with new products.

3. Must I have credit card to purchase from the Online Store?

We accept both debit and credit cards (MasterCard and VISA) issued by banks in Singapore for payments made in the StarHub Store. Service-related StarHub subscriptions will be charged to your StarHub bill.

4. How many lines can I sign up?

You can sign up for up to 3 lines.

5. What are the benefits of shopping on SMB Online Store?

You get to enjoy exclusive online deals.

6. Will I get to enjoy the online exclusive deals if I visit the retail store?

No, any online deals are exclusive only if you purchase via our SMB Online Store.