FAQ

 

GIRO
 
  1. How I submit my GIRO application?
    Please note that the bank accepts only original completed GIRO application forms for processing and approval. Please mail GIRO application form to:
    STARHUB LTD (GIRO)
    Singapore Post Centre,
    P.O. Box 291,
    Singapore 914010.

    Fax and email submission modes are not accepted.
    GIRO forms that are photocopied, incomplete, or have amendments not countersigned by the applicant will be rejected.

  2. How long does it take to process my GIRO application?
    It will take 4-6 weeks from the time that we receive your StarHub GIRO application form. A system generated letter of notification will be sent to you once your GIRO application has been approved by your bank.

  3. I have already set up the GIRO arrangement, when will my payment be debited from my bank account?
    If you are enrolled in the recurring GIRO payment, your monthly payment will automatically be debited from your bank account on your StarHub bill due date. If that day falls on either a weekend, bank holiday or public holiday, your payment will be debited on the next working day.

    You should continue to pay for your outstanding bill until the message “The total outstanding balance will be deducted from your <bank account no> via GIRO on dd/mm/yy.” appears in your bill.

  4. Why was the GIRO deduction unsuccessful when there are sufficient funds in my bank account?
    Unsuccessful GIRO deduction could be due to a few possible scenarios. Some of the common GIRO deduction rejection reasons by the banks are:

    • Deduction amount has exceeded the limit set.
    • Existing GIRO arrangement is terminated at the bank end.
    • Incoming funds not cleared.


    Due to the Bank Secrecy Act, the banks will not disclose the actual reason to us. Please contact your bank directly to find out more.

  5. Why did the payment method for my StarHub billing account change from GIRO to Cash?
    GIRO arrangement will be terminated if the deduction is unsuccessful with the same rejection reason from your bank for 2 consecutive billing cycles.

  6. Why did my bank charge additional bank service fee when there was an unsuccessful deduction from my designated GIRO bank account?
    StarHub is not liable for any surcharges/fees imposed by the bank for unsuccessful deductions from the designated GIRO bank accounts. Hence, please maintain sufficient funds in your bank account for the GIRO deductions to avoid any administrative or late charges. For assistance, please contact your bank on these charges (if applicable).

  7. Why does my bank require the original GIRO application form?
    Please note that the bank accepts only original completed GIRO application forms for application processing. Please mail the GIRO application form to STARHUB LTD (GIRO), Singapore Post Centre, P.O. Box 291, Singapore 914010.

 

 

Recurring Credit Card

 

  1. How long does it take to process my recurring credit card application?
    The processing of the recurring credit card application will take approximately 3 working days upon receipt of the application form. A system generated letter of notification will be sent to you once your recurring credit card application has been approved.

  2. I have already set up recurring credit card arrangement, when will my payment be charged to my credit card?
    If you are enrolled in the recurring Credit Card payment, your monthly payment will automatically be charged into your Card account on your StarHub bill due date. If that day falls on either a weekend, bank holiday or public holiday, your payment date will occur on the next working day.

    You should continue to pay for your outstanding bill until the message "The total outstanding balance will be deducted from your Credit Card account <last 4 card no> on dd/mm/yy.” appears in your bill.

  3. Why was the recurring credit card deduction unsuccessful?
    Unsuccessful credit card deduction could be due to a few possible scenarios. Some of the common credit card deduction rejection reasons by Card Issuers are:
    • Card declined.
    • Pick up card (customer report loss of card/stolen card).
      Due to the Bank Secrecy Act, the banks will not disclose the actual reason to us. Please contact your bank directly to find out more.
       
  4. I just realised that my credit card tagged to my StarHub postpaid account has expired but why is it still able to deduct successfully every month?
    As StarHub will continue to send the last updated credit card record to your nominated bank for deduction on each subsequent bill due date, the bank may, at its discretion, approve or reject any invalid information on the instruction. Please update us via payment slip promptly should you have received a new Card Expiry Date. Should you have any enquiry on your card deduction status, please contact your Card Issuing Bank for assistance.
     

GIRO and Recurring Credit Card (Auto Pay)
 
  1. I just applied for recurring payment using credit card or GIRO. Do I need to continue to pay through my current payment arrangement for my current monthly bill?
    Please continue to pay your bill via current payment arrangement until you have been notified that your recurring payment application has been approved. Generally, the change in payment arrangement will take effect from the next billing cycle.

  2. What are the benefits of paying my StarHub bills via Recurring Credit Card or GIRO?
    Recurring bill payment is fast, easy and a great way to simplify your busy life. There are several benefits when your account is on recurring payment arrangement:
    • Hassle-free.
    • No more late payments
    • No need to queue for bill payment.
    • Saves time.