Troubleshooting Guide for Fibre TV
Please power off and on the power source to reboot your Fibre TV set-top box.
Ensure that your software is up-to-date by checking the firmware version under Menu > Settings > STB Information > Decoder Info > Firmware Version.
If your Fibre TV set-top box is exhibiting other symptoms, please refer to the other help articles in this section.
If you see Error 2001 / 2003 / No Signal Found / Network Link Disconnected messages on your TV, please check your connection type below and ensure that all connections and cables are tightly secured in their correct ports.
If problem persists, please power off all equipment and power on one by one in the following order starting from the Optical Network Terminal (ONT).
Please ensure that the HDMI source on your TV is selected correctly and your Fibre TV set-top box is powered on. Try to disconnect the HDMI cable and reconnect to try again.
If the issue persists, try to connect using another HDMI cable to determine if it is a faulty cable issue or attempt to switch to another HDMI port on your TV set.
Make sure there are no obstructions between the remote control and the set-top box. Try to remove and re-insert the batteries and try again.
If the channels can be changed with the physical buttons on set-top box and not with the remote control, check if the remote control battery low indicator is lit. Replace your batteries if the low battery indicator is lit.
Top 5 questions:
- 1. I am travelling overseas, how can I activate roaming or manage data?
- 2. How do I pay my bills online?
- 3. How do I check the speed of my broadband connection?
- 4. How do I check the balance on my prepaid card?
- 5. I am moving house, how do I migrate all of my StarHub services to the new residential address?