Frequently Asked Questions -
Galaxy S20+ BTS Edition
1. When can I purchase the Galaxy S20+ BTS Edition with StarHub?
2. When can I purchase the Galaxy Buds+ BTS Edition with StarHub?
Galaxy Buds+ BTS Edition is only available at all our StarHub Shops from 18 July 2020.
3. How can I enjoy 50% OFF Galaxy Buds+ BTS Edition?
Customers who have successfully pre-ordered the Galaxy S20+ BTS Edition with StarHub between 26 June to 5 July 2020 can purchase the Galaxy Buds+ BTS Edition at 50% off.
Eligible customers will receive an SMS on 7 July 2020 with a unique promo code and details on how to purchase.
4. I did not pre-order the Samsung Galaxy S20+ BTS edition, can I still enjoy 50% OFF the Galaxy Buds+ BTS Edition?
50% OFF Galaxy Buds+ BTS Edition is exclusive for customers who have pre-ordered the Galaxy S20+ BTS Edition from 26 June to 5 July 2020. You can still purchase the Galaxy Buds+ BTS Edition at retail price from 18 July 2020 at our StarHub Shops.
5. I did not receive the promo code for 50% OFF Galaxy Buds+ BTS Edition, why is this so?
The SMS with the promo code has been sent to your corresponding mobile number that you have recontracted to get the Galaxy S20+ BTS edition.
For new sign-ups, the SMS has been sent to your new mobile number.
If you have switched your service provider to StarHub during this pre-order, the SMS may have been sent to the temporary number that was issued to you. Do restart your phone if you have not received the SMS.
6. Can I purchase more than one set of the Galaxy Buds+ BTS Edition using the same promo code?
Each promo code allows you to purchase 1 set of Galaxy Buds+ BTS Edition at 50% off and is valid from 7 July to 31 July 2020.
7. I have pre-ordered two sets of Galaxy S20+ BTS Edition using two different mobile lines. Can I purchase two sets of Galaxy Buds+ BTS Edition at 50% off?
Yes, you can! The unique promo code will be sent to the individual mobile number. Follow the instructions given on the SMS to purchase your Galaxy Buds+ BTS Edition at 50% off.
8. I have placed my order for the Galaxy Buds+ BTS Edition, when will I receive it?
Your Galaxy Buds+ BTS edition will be delivered within 7 working days. You may refer to your order confirmation email to track your delivery. Please note that the Galaxy Buds+ BTS Edition will be delivered separately from the Galaxy S20+ BTS Edition.
9. I have lost my order confirmation email for my Galaxy Buds+ BTS Edition order. How can I track my delivery?
You may contact our appointed partner via:
- Online: www.rack85.com.sg/contact/
- Email: firstname.lastname@example.org
- Phone: + 65 6653 8219 (Mon to Fri, 9am to 6pm)
10. What is the warranty period for the Galaxy Buds+ BTS Edition? Who should I contact if my Galaxy Buds+ is not working or if there are defects?
The Galaxy Buds+ BTS Edition comes with a 1-year warranty. Please contact Samsung at 1800-4252997 (1800 GALAXY S) or schedule an appointment at the nearest Samsung service centre should you have an issue with the Galaxy Buds+ BTS Edition.