Frequently Asked Questions -
Galaxy S20+ BTS Edition

 

1. When can I purchase the Galaxy S20+ BTS Edition with StarHub?

Galaxy S20+ BTS Edition is available at all our StarHub Shops, StarHub Exclusive Partners and Online Store from 9 July 2020.

 

2. When can I purchase the Galaxy Buds+ BTS Edition with StarHub?

Galaxy Buds+ BTS Edition is only available at all our StarHub Shops from 18 July 2020.

 

3. How can I enjoy 50% OFF Galaxy Buds+ BTS Edition?

Customers who have successfully pre-ordered the Galaxy S20+ BTS Edition with StarHub between 26 June to 5 July 2020 can purchase the Galaxy Buds+ BTS Edition at 50% off.

Eligible customers will receive an SMS on 7 July 2020 with a unique promo code and details on how to purchase.

 

4. I did not pre-order the Samsung Galaxy S20+ BTS edition, can I still enjoy 50% OFF the Galaxy Buds+ BTS Edition?

50% OFF Galaxy Buds+ BTS Edition is exclusive for customers who have pre-ordered the Galaxy S20+ BTS Edition from 26 June to 5 July 2020. You can still purchase the Galaxy Buds+ BTS Edition at retail price from 18 July 2020 at our StarHub Shops.

 

5. I did not receive the promo code for 50% OFF Galaxy Buds+ BTS Edition, why is this so?

The SMS with the promo code has been sent to your corresponding mobile number that you have recontracted to get the Galaxy S20+ BTS edition.

For new sign-ups, the SMS has been sent to your new mobile number. 

If you have switched your service provider to StarHub during this pre-order, the SMS may have been sent to the temporary number that was issued to you. Do restart your phone if you have not received the SMS.

 

6. Can I purchase more than one set of the Galaxy Buds+ BTS Edition using the same promo code?

Each promo code allows you to purchase 1 set of Galaxy Buds+ BTS Edition at 50% off and is valid from 7 July to 31 July 2020.  

 

7. I have pre-ordered two sets of Galaxy S20+ BTS Edition using two different mobile lines. Can I purchase two sets of Galaxy Buds+ BTS Edition at 50% off? 

Yes, you can! The unique promo code will be sent to the individual mobile number. Follow the instructions given on the SMS to purchase your Galaxy Buds+ BTS Edition at 50% off.  

 

8. I have placed my order for the Galaxy Buds+ BTS Edition, when will I receive it?

Your Galaxy Buds+ BTS edition will be delivered within 7 working days. You may refer to your order confirmation email to track your delivery. Please note that the Galaxy Buds+ BTS Edition will be delivered separately from the Galaxy S20+ BTS Edition.

 

9. I have lost my order confirmation email for my Galaxy Buds+ BTS Edition order. How can I track my delivery?

You may contact our appointed partner via:

 

10. What is the warranty period for the Galaxy Buds+ BTS Edition? Who should I contact if my Galaxy Buds+ is not working or if there are defects?

The Galaxy Buds+ BTS Edition comes with a 1-year warranty. Please contact Samsung at 1800-4252997 (1800 GALAXY S) or schedule an appointment at the nearest Samsung service centre should you have an issue with the Galaxy Buds+ BTS Edition.