Frequently Asked Questions -
Prepaid Top-up Promotion

 

  1. What is the promotion period?
    The promotion period is from 1 December 2020 to 31 January 2021.  

  2. What is the game chance redemption period?
    1. For customers who have already downloaded the StarHub Prepaid App
      • Eligible customers must log in with their registered StarHub Prepaid number on the StarHub Prepaid App to retrieve their game chance(s).
      • All game chances must be redeemed by 7 February 2021.
    2. For customers who have not downloaded the StarHub Prepaid App
      • Eligible customers MUST download and log in with their registered StarHub Prepaid number on the StarHub Prepaid App within 7 days after top-up transaction to retrieve their game chance(s).
      • Game chance(s) will expire if the StarHub Prepaid App is not downloaded and logged in within 7 days after top-up transaction.
      • All game chances must be redeemed by 7 February 2021.

  3. How do I participate in the promotion?
    The more you top up, the more game chances you get! You can also top up multiple times for more instant win game chances within the promotion period.
    • Top up min. $10: 1 instant win game chance
    • Top up $20 & above: 3 instant win game chances

  4. Which are the participating StarHub top-up channels?
    This promotion is available at all StarHub top-up channels.

  5. How do I redeem my game chances?
    Simply download and play the instant win game on the StarHub Prepaid App! Visit http://starhub.com/prepaidapp, iOS Apple Store or Google Play Store to download the StarHub Prepaid App.

  6. Can I reinstate my expired game chances?
    Sorry, you will not be able to reinstate your game chances once they are expired. 

  7. I have won a prize. How do I redeem it?
    It’s easy! Simply refer to the redemption instructions in your StarHub Prepaid App inbox message.

  8. What are the operating systems supported by the StarHub Prepaid App?
    The StarHub Prepaid App is supported on Android 5.0 & above; iOS 8.0 & above.

  9. Where can I download the StarHub Prepaid App?
    The StarHub Prepaid App is available for all iOS and Android users! Download it from iOS Apple Store and Google Play Store.

  10. Will there be charges when I'm using the StarHub Prepaid App?
    Fret not, there will be no data charges when you are using the StarHub Prepaid App. However, you will need to be connected to the internet to access the app. Do also take note that downloading the app from Google Play or App Store will incur data charges.