Frequently Asked Questions for Happy Prepaid Accumulative Top-Up Promotion at SAM Kiosk
- How do I redeem for the rewards?
Accumulate your Happy Prepaid top-ups done via SAM Kiosks to $20, $40 or $60 and present all original receipts to the appointed SingPost outlets to redeem the corresponding rewards.
- Accumulate $20 = get 1 piece of $5 Bengawan Solo Voucher
- Accumulate $40 = get 1 piece of Movie Voucher
- Accumulate $60 = get 2 pieces of Movie Vouchers
- When is the promotion period?
27 February 2018 to 23 April 2018.
- Which are the participating StarHub top-up channels?
Singapore Post SAM kiosks only.
- How many times can I redeem the rewards?
You may redeem as many times and as many rewards as your total accumulated top-up amount allows you.
- Can I have the flexibility to mix and match the free treats based on my accumulated top-up amount?
Mix and match of free treats is strictly not allowed. Customer can only redeem the combination of free treats according to the below, as advertised on promotional artworks.
- Accumulate $20 = get 1 piece of $5 Bengawan Solo Voucher
- Accumulate $40 = get 1 piece of Movie Voucher
- Accumulate $60 = get 2 pieces of Movie Vouchers
- When is the redemption period?
27 February 2018 to 31 May 2018.
- If the print on my receipt(s) has faded, what can I do to redeem the reward?
The receipt cannot be replaced if lost, defaced, damaged, stolen and/or voided.
- If I’ve misplace/forgotten to take the top-up receipt, can I request for a reprint? And how do I go about doing it?
The receipt cannot be replaced if lost, defaced, damaged, stolen and/or voided.
- If the SAM Kiosk runs out of receipt, and I did not receive a top-up receipt, how can I redeem the free treats?
Kindly contact SingPost customer service hotline at 1605 to request for a reprint of receipt. SingPost will provide a Certified True Copy of the receipt, which you can bring down for free treat redemption.
- I’ve topped up prior to or after the promotion period, can I still redeem the free treats?
No. Only top-ups during promotion period are eligible for reward redemption.
- Can I check on the availability of free treats before going down to a Post Office? How?
No. Reward vouchers are while stocks last only and redemption is by first-come-first-serve basis only.
- Can I call up a Post Offices to reserve the reward vouchers prior to heading down?
No reservation is allowed. Reward vouchers are while stocks last only and redemption is by first-come-first-serve basis only.
- Am I eligible for free treats redemption if I top up via SAM web/app?
No, this promotion is only for top-ups via SAM Kiosks.
- Can I accumulate top-up receipts for different StarHub Prepaid mobile numbers?
No. Only top-ups for the same StarHub Prepaid number can be accumulated.
- Is the free treat exchangeable?
All free treats are not exchangeable whether for cash or in kind.
- How do I contact StarHub Customer Service?
StarHub Prepaid Customer Service can be reached at 9850 0000 (Operating 24 hours).
