Frequently Asked Questions for Happy Prepaid Accumulative Top-Up Promotion at SAM Kiosk

  1. How do I redeem the rewards?

    Accumulate your Prepaid top-ups done via SAM Kiosks to $30 and present all original receipts to the appointed Singapore Post Offices to redeem the rewards. 

  2. When is the promotion period?

    From 1 March 2020 to 31 May 2020.

  3. When is the redemption period?

    From 1 March 2020 to 30 June 2020.

  4. Which are the participating StarHub top-up channels?

    All SAM Kiosks islandwide.

  5. How many times can I redeem the rewards?

    You may redeem as many times as your total accumulated top-up amount allows you.

  6. Where can I redeem the rewards?

    You can redeem the rewards at any of the 10 Post Offices listed:

    • Bedok Central Post Office - Blk 218 Bedok North St.1 #01-49, Singapore 460218
    • Bukit Batok Central Post Office - 1 Bukit Batok Central Link #05-09 West Mall, Singapore 658713
    • Bukit Merah Central Post Office - Blk 165 Bukit Merah Central #01-3689, Singapore 150165
    • Chinatown Post Office - 101 Upper Cross Street #B1-17A People's Park Centre, Singapore 058357
    • Clementi Central Post Office - 3155 Commonwealth Ave West, #05-23/24/25/26, The Clementi Mall, Singapore 129588
    • Hougang Central Post Office - 90 Hougang Avenue 10 #04-15A Hougang Mall, Singapore 538766
    • Pasir Ris Central Post Office - 1 Pasir Ris Central Street 3 #05-01 White Sands, Singapore 518457
    • Toa Payoh Central Post Office - 520 Lorong 6 Toa Payoh #02-55 HDB Hub (Biz Two), Singapore 310520
    • Woodlands Central Post Office - 900 South Woodlands Drive #03-05/06 Woodlands Civic Centre, Singapore 730900
    • Yishun Central Post Office - 930 Yishun Avenue 2, #02-04/05, Northpoint City(North Wing), Singapore 769098
  7. If the print on my receipt(s) has faded, what can I do to redeem the reward?

    The receipt cannot be replaced if lost, defaced, damaged, stolen and/or voided.

  8. If I’ve misplaced or forgotten to collect the top-up receipt, can I request for a reprint? And how do I go about doing it?

    The receipt cannot be replaced if lost, defaced, damaged, stolen and/or voided.

  9. If the SAM Kiosk runs out of receipt, and I did not receive a top-up receipt, how can I redeem the rewards?

    Kindly contact SingPost customer service hotline at 1605 to request for a reprint of receipt. SingPost will provide a Certified True Copy of the receipt, which you can bring down for free treat redemption.

  10. I’ve topped up prior to or after the promotion period, can I still redeem the vouchers?

    No. Only top-ups during promotion period are eligible for reward redemption.

  11. Can I check the availability of vouchers before going down to a Post Office? How?

    No. Reward vouchers are while stocks last only and redemption is by first-come-first-serve basis only.

  12. Can I call up the Post Offices to reserve the reward vouchers prior to heading down?

    No reservation is allowed. Reward vouchers are while stocks last only and redemption is on a first-come-first-serve basis only.

  13. Am I eligible for the redemption if I top up via SAM Web/Mobile?

    No, this promotion is only for top-ups via SAM Kiosks. 

  14. Can I accumulate top-up receipts for different StarHub Prepaid mobile numbers?

    No. Only top-ups for the same StarHub Prepaid number can be accumulated.

  15. How do I contact StarHub Customer Service?

    StarHub Prepaid Customer Service can be reached at 9850 0000 (Operating 24 hours).