Terms & Conditions - Assurance Warranty Program

  1. This “Assurance Warranty” program will run from 19 July 2019 to 31 March 2020, unless otherwise notified.

  2. Eligible consumers can send his/her Huawei device to the appointed professional authorized service centers for diagnostics and testing, at no cost. The appointed professional authorized service centers are located at:
    • 313 @ Somerset (313 Orchard Rd, #B2-12 / 13, Singapore 238895); and
    • Westgate (3 Gateway Dr, #03-38/39 Westgate, Singapore 608532).
       
  3. To be eligible for this “Assurance Warranty” program, consumer’s Huawei device must meet the following criteria:
    • Only selected Huawei devices are eligible for this program and they are:
      • P20
      • P20 Pro
      • P30
      • P30 Lite
      • P30 Pro
      • Mate 20
      • Mate 20 Pro
      • Mate 20X
      • Nova 3i
      • Nova 5T
      • Y6 Pro 2019
      • MediaPad T3
         
  4. In addition to the above, Huawei devices must have been purchased from StarHub (including via StarHub shops and StarHub online store) during the Program Period (“Huawei Device”) and must still be within their original manufacturer warranty period, namely, within two (2) years from their date of purchase or in the case of MediaPad T3, within one (1) year. The Huawei device or MediaPad T3 must be registered with HiCare, and the said manufacturer warranty i.e. Huawei device (two (2) years) and MediaPad T3 (one (1) year) shall be reflected in HiCare (https://consumer.huawei.com/sg/support/hicareservice/). Huawei Devices must also be in their original packaging together with all complete accessories (including original earphones, original charger, manuals and warranty cards) intact.

  5. Further, Huawei Devices must run on android operating system and be in good working condition and free from any defect or damage resulting from:
    • use of the device in a manner contrary to instructions of the manual;
    • end-user’s misuse, abuse, negligence or accident;
    • disassembling or repair without Huawei’s prior authorization; and/or
    • spillage of food or liquids, dropping the device, or burning of printed circuit board.
       
  6. This program only covers issues pertaining to these apps not functioning as they should on the Huawei Device, namely, Google Play, Gmail, Google Maps, Google Gallery, Chrome, YouTube, Facebook, Instagram, and WhatsApp (individually, “App” and collectively, “Apps”), and exclude the following scenarios:
    • App developer issues (for example, the App developer’s decision to cancel or halt the support of the App for “all common devices for all brands”); and/or
    • Issues relating to the App itself (for example, an application bug or virus).
       
  7. Upon consumer discovering an issue on the non-functional of any or all of the Apps (excluding the scenarios mentioned above) on his/her Huawei Device, consumer is allowed to send in his/her Huawei Device to any of the appointed professional service center as stated above for diagnostics and testing. The appointed professional service center shall provide a confirmation on the outcome/results of the testing within approximately fourteen (14) days.

  8. If any of the appointed professional service center confirms that the testing of the App/Apps is/are determined to “not be functioning as it should be”, the appointed professional service center shall issue a diagnostic and verification report (“Diagnostic & Verification Report”) to consumer. Thereafter, consumer shall be entitled to proceed to the appointed professional authorized service centers for the replacement of the Huawei Device with a new Huawei brand replacement device.

  9. When claiming for any replacement device, consumer shall present to the appointed professional service center (i) the original proof of purchase of the Huawei Device, and (ii) Diagnostic & Verification Report.

  10. However, if any of the appointed professional service center confirms that the App/Apps is/are in normal working condition, consumer shall not be entitled to a replacement device and shall collect the Huawei Device from the relevant appointed professional service center.

  11. The value of replacement device shall not exceed the value of the Huawei Device based on the recommended retail price for the Huawei Device as of 5 July 2019 as stated below:-

Model of Huawei Device

Recommended Retail Price in SGD

(as of 14 October 2019)

P20

$648

P20 Pro

$998

P30

$998

P30 Lite

$348

P30 Pro

$1,398

Mate 20

$998

Mate 20 Pro

$1,348

Mate 20X

$1,148

Nova 3i

$268

Nova 5T

$598

Y6 Pro 2019

$168

MediaPad T3

$298

 

12. The appointed professional authorized service centers reserve the right to decline any claims or service to any Huawei Device that does not meet any of the eligibility criteria.
 

13. These terms and conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the Singapore courts.