Terms & Conditions -
Digital Top-up Promotion



  1. This Promotion commences on 3rd August 2020 to 30th September 2020, both dates inclusive (“Promotion Period”).
  2. Applicable Channels for participation include all Self-Help & Electronic Channels which include StarHub Prepaid App, StarHub Prepaid Online Top-up, StarHub Postpaid Mobile Account, AXS Station/eStation/mStation, SAM Kiosk/Web/Mobile, DBS/POSB ATMs, POSB Jolly App, iNETS Kiosks, DBS PayLah!/iBanking/M-Baking/SMS Banking, OCBC ATMs/Internet Banking/Mobile App and Pay2Home Mobile App/Money Transfer Machines.


Promotion Mechanics

  1. Participants will have to do the following during the Promotion Period to enter into a random electronic prize draw:
    • Perform a main wallet top-up of (i) $10-$19.99 for 1 lucky draw chance and 1 game chance for each successful top-up transaction; or (ii) $20 and above for 5 lucky draw chances and 1 game chance for each successful top-up transaction; and
    • Download and log in to StarHub Prepaid App with their registered StarHub Prepaid mobile number within 14 days of successful top-up transaction to get the game chance(s); and
    • Redeem each game chance by playing a game in the StarHub Prepaid App (under App Inbox messages > ‘Rewards’).
  2. The lucky draw will be conducted after the end of the Promotion Period and winners will be contacted via phone/SMS on the prize collection details.
  3. At the end of each game, the participant may receive a prize message (if any). If collection is required, the participant will receive collection details in the app inbox message of their StarHub Prepaid App.
  4. All game chances expire on 7 October 2020. No extension or reinstatement of unutilised game chances is allowed after expiry.
  5. All game chances are playable only on the latest version of StarHub Prepaid App (version 2.7.0). 
  6. StarHub Prepaid App is supported on Android 5.0 & above; iOS 8.0 & above.
  7. StarHub accepts no responsibility for entries not successfully completed due to a technical fault, technical malfunction, computer hardware or software failure, satellite, network or server failure of any kind.



  1. There is a total of 10 lucky draw prizes and 115,118 instant win prizes and prizes will be assigned on a random basis.
  2. Lucky Draw Prizes:
    • Samsung Galaxy Note10+ 256GB (2 winners)
    • Samsung Galaxy Tab A (10.1) (8 winners)
  3. Instant Win Prizes:
    • $3 7-Eleven Voucher (12,878 winners)
    • $3 GrabFood Voucher (16,667 winners)
    • $3 Golden Village Voucher (5,000 winners)
    • Toast Box Small Coffee/Tea (22,222 winners)
    • 100MB Local Data for 3 days (55,000 winners)
  4. The Winners acknowledge and agree that StarHub makes no warranty whatsoever as to the Prizes, including without limitation the availability, quality, fitness for purpose or the value of the gifts (if any).
  5. StarHub reserves the right to redistribute any unclaimed Prizes to other participants or donate any unclaimed Prizes to the Community Chest or any other approved charitable organization.
  6. The Prizes, or any part thereof, shall not be transferable, exchangeable, redeemable or substituted for cash or other benefits.
  7. StarHub reserves the right to replace any Prize with another of equal or higher value without prior notice.
  8. The Prizes may be subject to additional terms and conditions, and participants agree to comply with all terms and conditions applicable to the Prizes.


Prize Collection & Redemption

  1. Lucky Draw Winners will be contacted via phone or SMS on the prize collection details within 1 month from the end of the Promotion Period.
  2. Instant Prize Winners will be notified via the StarHub Prepaid App about prize redemption details and will have to refer to instructions on StarHub Prepaid App in order to redeem their Prize(s).

    The Prize for the winner is non-exchangeable, non-transferable and no cash alternative is offered. Where Prizes contain a specific date during which the Prize should be utilized, no requests for extensions or replacements whatsoever will be entertained.
  3. The Prizes must be redeemed in accordance with the electronic notification from StarHub.
  4. If a Winner fails to collect or redeem the Prize by the deadline specified by StarHub, the Winner shall be deemed to have forfeited the Prize, and no further correspondence will be entertained under any circumstances.
  5. Each Winner may be required to sign an acknowledgement and release form in respect of his or her use of the Prize, as a condition to his or her receipt of the Prize. Winners must also permit the use of images and postings done on social media to show authenticity of promotion.


Personal Data  

  1. By participating in this Promotion, you consent to us, our Strategic Partners and our Preferred Partners collecting, using or disclosing your personal data that you submit under this Promotion and that we may have in our records from time to time, for the StarHub Additional Purposes and Preferred Partners Additional Purposes which are set out in the StarHub Personal Data Protection Policy accessible at www.starhub.com/pdpp. Such personal data may include without limitation your name, telephone number, email address, personal identification or passport number, as well as your image, picture, photographs or likeness. Full NRIC/FIN/Passport number and details may be requested from the Winners to be used by us, our Strategic Partners and our Preferred Partners for the purposes of facilitating in the booking of flights, accommodation or other activities as required by law. You confirm you have read and understood and that you agree to the StarHub Personal Data Protection Policy.
  2. In addition to the foregoing, by participating in this Promotion, you consent to us, our Strategic Partners and our Preferred Partners calling you or sending SMS to you via the Singapore telephone number(s) that you have submitted or that we may have in our records from time to time, for the abovementioned StarHub Additional Purposes and Preferred Partners Additional Purposes.
  3. Without prejudice to the foregoing, the Winners will be filmed, photographed or recorded by our or our partners’ production crew. The title, rights and interests in all pictures, photographs, audio recordings, audio-visual recordings or footage generated (collectively referred to hereinafter as “Footage”), including without limitation all intellectual property rights thereof, shall remain or be vested in StarHub and/or its partners. StarHub and its partners may use the Footage for their marketing, publicity or promotional purposes.



  1. StarHub's decisions on the Promotion and the Winners shall be final and no correspondence will be entertained under any circumstances. In the event of a dispute, any individual’s entitlement to participate in the Promotion and any participant’s entitlement to the Prizes shall be subject to the sole discretion and final determination of StarHub.
  2. StarHub is not responsible to any Winner for the redemption of the Prizes. StarHub shall not be liable to any Winner for damages, losses, costs or expenses, lost profits, revenue, business or anticipated savings suffered or incurred by any Winner arising out of or in connection with the redemption of any Prize.
  3. StarHub reserves the right to amend these terms and conditions at any time and without notice. Participation in this Promotion and continued use of StarHub Prepaid Services will constitute acceptance of these terms and conditions and any amendments thereof.
  4. These terms and conditions shall be governed by the laws of Singapore and parties agree to be bound by the exclusive jurisdiction of the courts of Singapore.