Frequently Asked Questions -
Digital Top-up Promotion

 

  1. What is the promotion period?
    The promotion period is from 3 August 2020 to 30 September 2020. 

  2. What is the redemption period for my instant win game chances?
    1. For customers who have already downloaded StarHub Prepaid App: 
      • Eligible customers must log in with their registered StarHub Prepaid number on StarHub Prepaid App to retrieve their game chance(s).
      • All game chances must be redeemed by 7 October 2020.
    2. For customers who have not downloaded StarHub Prepaid App:
      • Eligible customers MUST download and log in with their registered StarHub Prepaid mobile number on StarHub Prepaid App within 7 days after top-up transaction to retrieve their game chance(s).
      • Game chance(s) will expire if StarHub Prepaid App is not downloaded and logged in within 14 days after top-up transaction.
      • All game chances must be redeemed by 7 October 2020
  3. How do I participate in the promotion?
    The more you top up, the more chances you get! You can also top up multiple times for more lucky draw and instant win game chances within the promotion period.
    • Top up min. $10 = 1 lucky draw chance + 1 instant win game chance
    • Top up $20 & above = 5 lucky draw chances + 1 instant win game chance
  4. Which are the participating StarHub top-up channels?
    This promotion is available at all StarHub digital channels which include StarHub Prepaid App, StarHub Prepaid Online Top-up, StarHub Postpaid Mobile Account, AXS Station/eStation/mStation, SAM Kiosk/Web/Mobile, DBS/POSB ATMs, POSB Jolly App, iNETS Kiosks, DBS PayLah!/iBanking/M-Baking/SMS Banking, OCBC ATMs/Internet Banking/Mobile App and Pay2Home Mobile App/Money Transfer Machines.

  5. How do I redeem my instant win game chances?
    Simply download and play the instant win game on StarHub Prepaid App! Visit iOS Apple Store or Google Play Store to download the StarHub Prepaid App.

  6. Can I reinstate my expired instant win game chances?
    Sorry, you will not be able to reinstate your game chances once they are expired.

  7. I have won a prize, how do I redeem it?
    It’s easy! Simply refer to the redemption instructions in your StarHub Prepaid App inbox message.

  8. What are the operating systems supported by StarHub Prepaid App?
    StarHub Prepaid App is supported on Android 5.0 & above; iOS 8.0 & above.

  9. Where can I download StarHub Prepaid App?
    StarHub Prepaid App is available for all iOS and Android users! Download it from iOS Apple Store or Google Play Store.

  10. Will there be data charges when I'm using StarHub Prepaid App?
    Fret not, there will be no data charges when you are using StarHub Prepaid App. However, you will need to be connected to the internet to access the app. Do also take note that downloading the app from Google Play or App Store will incur data charges.