Terms and Conditions for “Win Apple AirPods Pro with StarHub” Promotion (“Promotion”)



  1. This Promotion is carried out by StarHub Ltd (“StarHub”) and AXS Pte Ltd (“AXS”) and is subjected to these terms and conditions (“Terms”).
  2. The Promotion is open to all StarHub Postpaid and Prepaid customers with an active Prepaid and Postpaid mobile number during the Promotion Period (as defined in Clause 4) (“Customers”). Employees of AXS and their spouses (if any), StarHub and its agencies and auditors directly involved in the Promotion are not eligible to participate in the Promotion.
  3. AXS may from time to time in its absolute discretion decide on the eligibility of participation in the Promotion.



  1. The qualifying period for the Promotion shall commence from 6 January 2021 to 30 April 2021, both dates inclusive (“Promotion Period”).
  2. To qualify for the Promotion, Customer will have to pay their StarHub bills or top up their StarHub Prepaid SIMs via the following eligible channels (“Eligible Channels”) during the Promotion Period.
    • AXS Station
    • AXS e-Station
    • AXS m-Station
  3. Customers will earn the chance(s) based on the monthly unique bill payment and values topped up to his/her StarHub Prepaid SIM(s) (“Qualifying Transaction”) on the Eligible Channels during the Promotion Period. 
  4. There is no limit to the number of chances the Customer may be eligible for during the Promotion Period.
  5. Chances are accumulated throughout the Promotion Period.
  6. Chance(s) are non-transferable and cannot be combined with chance(s) accumulated by other Customer.



  1. There are twenty-four (24) winners and ninety-six (96) reserve winners for the Promotion. Each winner will receive one (1) Apple AirPods worth S$379 each (“Prize”). Reserve winners are drawn for the purpose stated in Clause 13 and are not entitled to the prizes unless Clause 13 is fulfilled.
  2. Each winner will only win one (1) Prize.



  1. The draw will be conducted at 53 Mohamed Sultan Road, B3-K1 Sultan Link, Singapore 238993, on 7 May 2021, 10.30am (or any other date, time and/or venue determined by AXS).
  2. The winners and reserve winners will be selected at random by means of a computerized or electronic system. The reserve winners are drawn to replace any winner subsequently disqualified. AXS’s decision as to the winners and reserve winners of the Promotion shall be final and conclusive.
  3. AXS will attempt to make at least two (2) phone calls a day for three (3) consecutive working days to the winners, from phone number (+65) 6560 2727, to obtain their full particulars for verification purposes.  In the event that AXS is unable to contact a winner within this period, AXS will choose another winner from the reserve winner list.
  4. All the winners will be notified via phone and post.



  1. Winners shall collect their Prize within the collection period and at the appointed venue specified by AXS and shall comply with any instructions specified by AXS. In the event a winner fails to collect a Prize within the collection period and/or fails to comply with any other instruction or condition specified by AXS, the Prize may be forfeited at AXS’s absolute discretion.
  2. Prizes are not transferable, exchangeable nor redeemable for cash or other prizes. There will be no replacement in the event the Winner lost the Prize or if the Prize is stolen.
  3. Actual Prizes may differ from the images used for the Promotion or in any communications or publications relating thereto. The Customer shall not have any right to make any claims or demands against AXS in connection with such variances. Any unclaimed Prize(s) within the given collection period will be forfeited without any liability on the part of AXS and AXS may donate any forfeited Prize(s) to a charitable organization of AXS’s choice.



  1. Participant’s Prepaid mobile number must be active throughout the Promotion Period and at the time of the Draw Date.
  2. Participant’s Postpaid mobile number must be active throughout the Promotion Period and at the time of the Draw Date.
  3. In the event that the Prize incurs any tax liability, such tax is the sole responsibility of the winner.
  4. AXS reserves the right to disqualify an otherwise eligible Customer from winning a Prize and/or substitute another Customer as the winner in the event that AXS in its absolute discretion believes that the particular Customer may have contravened, will contravene or has contravened any of these Terms and/or may bring AXS into disrepute. In the event the Prize has already been awarded to such a Customer, the Prize must be returned to AXS at the Customer’s cost and expense.
  5. AXS and/or StarHub reserve the right to substitute the Prize with another prize of lower or equivalent value, whether of similar nature or otherwise without prior notice.
  6. Customer with special needs such as hearing or speech disability, may inform AXS at www.axs.com.sg > Contact Us to have their contact method by SMS for the Promotion and if they are the winners, AXS will send a SMS to Customer for verification purposes.
  7. If AXS discover that the winner is not entitled to participate in the Promotion, AXS may at its discretion forfeit the Prize or reclaim it after awarding and then choose another qualified winner.
  8. AXS and/or StarHub shall not be responsible or liable for any defect or malfunction of the Prize and/or for any loss, injury, damage or harm suffered or incurred or in connection with the receipt, use or enjoyment of the Prize by any person.
  9. AXS and/or StarHub reserve the right to use the name, the last 4 digits of the identification number or passport number and picture/photograph of the winner in any advertising and/or Draw materials on AXS and/or StarHub website without prior notice or otherwise engage the winner in any form of publicity for AXS and/or StarHub.
  10. Customer shall collect the Prize at his/her own will and expenses. Neither AXS nor StarHub is liable to any payment or compensation should the Prize be forfeited.
  11. AXS and/or StarHub reserve the right to partially or completely cancel, terminate or suspend the Promotion for any reason without any liability whatsoever.
  12. AXS and/or StarHub’s decision on all matters pertaining to the Promotion is final. No further correspondence regarding the Promotion, or on any decision made by AXS and/or StarHub will be entertained. AXS and/or StarHub reserve its absolute rights to determine an outcome and act as it deems fit in any dispute and/or issues relating thereto.
  13. AXS and/or StarHub reserve the right at any time to amend or delete these Terms and/or any of the instructions or explanations at its sole discretion without prior notice. Any such changes shall be binding and will take effect immediately upon such amendment, change or deletion. Participation in this Promotion shall constitute acceptance of these Terms and any amendment(s) thereof.



  1. By participating in the Promotion, you have given your consent for AXS and/or StarHub to use and disclose your personal data collected from this Promotion, to contact you with regards to the Promotion (such as for verification of winners) and for marketing purposes as stated in Clause 27.