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Promotions Products
Online Exclusive Deals
Popular Phones
Product and Services
4G Plans
HomeHub
Recent Searches


Frequently Asked Questions


iPad Pro
  1. When will iPad Pro be available?

    Good news! Get the new iPad Pro online or from selected StarHub Shops (Bedok Mall, Bugis Junction, Changi Airport T3, Causeway Point, Jurong Point, Nex, NorthPoint City, Parkway Parade, Plaza Singapura, Tampines Mall, VivoCity, Waterway Point and Westgate) from 25 March 2020.


eSIM

 

  1. When will eSIM be available for iPhone XR, XS, XS Max, 11, 11 Pro and 11 Pro Max? 

    We don't have any news to share at this moment regarding eSIM. Stay tuned! 



iCloud

 

  1. What is the Apple iCloud free 1 month subscription offer?

    Apple iCloud offer allows you to get FREE 1-month iCloud storage subscription when you activate the storage plan with us. You can choose between three storage sizes: 50GB/200GB/2TB.
    Click here to upgrade your storage now! Also, you can use StarHub's direct carrier billing to enjoy fast, secure and convenient Apple-related payments. Simply follow the steps here to set up the payment method.


  2. Who is eligible for the offer?

    Good news! This exclusive offer is available for customers that have not previously upgraded to the premium iCloud storage plans. The offer is only applicable with purchase of iPhone and iPad devices with our #hellochange SIM Only / 2-year plans.


  3. I recently signed up for an iPhone / iPad from StarHub. Can I enjoy the Free 1-month iCloud storage subscription?

    Yes, you can. Eligible customers can simply click here to redeem your Free 1-month iCloud storage subscription.


  4. What is iCloud and what is Apple ID?

    iCloud securely stores your photos, videos, documents, music, apps, and more—and keeps them updated across all your devices. It lets you easily share your stuff with friends and family. Apple ID is the account you use to sign in to all Apple services. Find out more about Apple iCloud.


  5. I need help with my iCloud subscription. Who can help me?

    Please contact Apple at https://support.apple.com/icloud for assistance with your iCloud subscription. Customers can amend their billing and storage plan any time within the Apple device settings management: Settings > iCloud > Storage > Change Storage Plan.
    If you are enjoying the free 1-month subscription, the free 1-month will not be carried forward to the new storage plan.


  6. Is this offer applicable to Apple family sharing?

    Yes. Customers with Apple family sharing can use the Apple ID associated with that family sharing feature to activate the premium storage plan with us. Find out more about Apple family sharing.


  7. What happens after the free month ends?

    You will be charged automatically for the subsequent month subscription through the Apple's payment service.


  8. Can customers change their payment method in the future?

    Yes, customers can change to other payment methods such as StarHub Direct Carrier Billing or credit card. You can use StarHub's direct carrier billing to manage your Apple iCloud payment. Simply follow the steps here to set up the payment method.


  9. Can I find out more on the terms and conditions for this offer and service?

    To find out more on the terms and conditions for Free iCloud one-month storage plan upgrade, click here.