1. How can I protect sensitive data and inform users of internal compliance policies with Exchange Online?

Data Loss Prevention (DLP) features identify, monitor, and protect sensitive data through deep content analysis. Exchange offers built-in DLP policies based on regulatory standards and classifications such as PII and PCI, and is extensible to support other policies that are important to your business. Additionally, the new PolicyTips in Outlook inform users about policy violations before sensitive data is sent. These features help you keep your organisation safe from users mistakenly sending sensitive company information to unauthorised people.


2. How does Exchange Online protect my organisation from spam and malware?

Exchange Online provides an internet-based service that protects your organisation’s inbound and outbound email from spam, viruses, phishing scams, and email policy violations. Financially backed SLAs attest to a high quality of service. Exchange Server 2013 also includes built-in antivirus protection.


3. Can Exchange Online work with the browser I use in my organisation?

Yes. Outlook Web App works will major modern browsers, including Internet Explorer, Safari, Chrome, and Firefox. In addition, Outlook Web App has been re-written to be designed for touch so that tablets and smartphone devices will also get a great Outlook Web App experience.


4. Will my new apps for Outlook also work in Outlook Web App?

Yes, the app development model allows developers to write applications that can be surfaced in multiple clients. Therefore, your new apps for Outlook can be managed, deployed, and accessed by administrators for users to see and use in both Outlook and Outlook Web App.


5. Can Exchange Online help me connect my user’s smartphones and tablets to receive email?

Yes. Exchange Online created the de facto standard for mobile email syncing – Exchange ActiveSync. In addition, Exchange Online also provides a great Outlook Web App experience that works with devices that support web browsers, so your mobile users will have easy ways to access their email.


6. Can Exchange Online protect the organizational information on mobile devices?

Yes. Exchange Online provides remote wipe capabilities for devices connected with Exchange ActiveSync. For organisations that want to make sure no data is stored outside their organisation, the Outlook Web App provides an experience designed for web browser access that stores no organisational data on the mobile device.


7. If I have Exchange Online as a standalone plan, can I switch to other Office 365 plans?

Yes. If you need to upgrade, you can switch your account to one of the Office 365 Enterprise plans, which are in the same service family as Exchange Online's standalone plans. If you want to move to a different service family, for example a Small Business or Midsize plan, you must first cancel your Exchange Online account and then sign up for a different one. Learn more about upgrading Office 365 plans.

Note that when you upgrade your account, your domain name is transferred to your new account, regardless of whether you have brought your own domain name to the account or you have set up a domain name when creating your Exchange Online account.


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