03 February 2017
Service revenue for the quarter was 1% YoY higher at S$567.1 million and marginally lower for the full year at S$2.2 billion.
Mobile revenue decreased slightly for the quarter and 2% for the full year to S$311.8 million and S$1.2 billion respectively. Compared to a year ago, post-paid ARPU decreased by S$2 to S$70 for the quarter. For the full year, it remained at S$70. Pre-paid ARPU was lower by S$2 for both the quarter and full year to S$15 and S$16 respectively.
Pay TV revenue decreased 6% YoY for the quarter and 3% lower for the full year at S$93.9 million and S$377.8 million respectively. The decrease was mainly due to a reduced customer base to 498,000 households. For the quarter and full year, Pay TV ARPUs were at S$51. The average monthly churn was kept low at 0.9% for the quarter and 1.0% for the full year.
Broadband revenue increased 4% YoY to S$54.2 million for the quarter compared to a year ago. Full year revenue was 8% higher at S$216.8 million. This was driven by the higher mix of customers on fibre and take-up of higher speed cable plans. We saw an S$2 YoY ARPU increase for the quarter and an S$3 increase to S$37 for the full year. Our residential broadband customer base decreased 1% YoY, ending the quarter with 473,000 customers. The average monthly churn for the quarter was at 0.9% and 1.0% for the full year.
Enterprise Fixed revenue increased 10% YoY for the quarter and 4% for the full year. For the year, Data & Internet services revenue increased S$16.1 million to S$347.2 million from a year ago. The increase was attributed to the higher take up of data & managed services. Voice services revenue decreased S$1.0 million to S$52.8 million for the year as a result of lower local voice and IDD usages.
“Despite increased competition, we have registered growth in key areas. Mobile, which accounts for half of our total revenue, showed resiliency as we saw an increase in subscriber base and data revenue. Momentum for our Broadband revenue was maintained and we also witnessed a consistent revenue growth in our Enterprise Fixed business,” said Mr Tan Tong Hai, CEO, StarHub.
“In the New Year, we remain focused on our customer-centric approach to deliver innovative solutions to both our consumer and enterprise customers,” added Mr Tan.
Outlook for FY2017
Based on the current outlook, we expect our Group’s 2017 service revenue to be at about 2016’s level and Group EBITDA margin to be between 26% to 28% of service revenue. In 2017, CAPEX payment is expected to be at about 13% of total revenue, excluding new spectrum payments. We intend to pay a quarterly cash dividend of 4 cents per ordinary share for FY2017.
For more details on the Group's performance for 4Q2016 and outlook for FY2017, please visit www.starhub.com/ir. Materials available at this website include the audio conference link, investor presentation and audited results for the full year ended 31 December 2016.