27 December 2006

StarHub Combines DOCSIS 3.0 and Velocity to OfferallStarHub MaxOnline (MOL) Customers Ultra-High Broadband Speeds

Singapore, 27 December 2006 – From tomorrow, Singapore will become the first country in the world to commercially launch 100Mbps residential broadband services nation-wide, as StarHub marks another milestone with its deployment of DOCSIS 3.0 technology.

To ensure that all MOL customers can experience the full capabilities of DOCSIS 3.0 and access ultra-high broadband speeds immediately, StarHub has combined this network upgrade with VELOCITY, StarHub's content-collaboration programme that makes it easy for companies providing online content and services to host their applications in Singapore.

Combining the DOCSIS 3.0 access with the VELOCITY programme, StarHub has created a dual-mode network profile for each MOL cable modem connection:

  1. A full-speed profile, for accessing locally-hosted content such as those provided by VELOCITY partners;
  2. A prescribed-speed profile, for accessing other Internet content hosted overseas at the price point customers prefer;

Based on StarHub's on-going residential broadband market research, this dual-mode network profile is used to better serve the needs of all MOL customers.

With this development, StarHub will simultaneously introduce the following across-the-board upgrade to all its MOL broadband plans, effective tomorrow.

Customers of MOL Express (formerly MOL 6000), FlexiSurf Express (formerly FlexiSurf 6000) and MOL Premium (formerly MOL 12000), using a DOCSIS 1.1 cable modem, will be able to experience broadband speeds of up to 32Mbps via the full-speed profile, when they access popular websites and web-based services hosted within StarHub's Velocity programme. Concurrently, broadband speeds to access non- Velocity sites will be based on the customer's subscribed plan via the prescribed-speed profile (i.e. up to 6Mbps for MOL Express and FlexiSurf Express and up to 12Mbps for MOL Premium).

MOL Ultimate users will get two network profiles – full-speed and prescribed speed – that will give them a speed boost of up to 32Mbps regardless of whether they access Velocity or non- Velocity websites.

More exciting news for MOL customers, however, is the fact that with the purchase of a 100Mbps-ready cable modem, any MOL customer can experience ultra-high broadband speeds of up to 100Mbps.

Customers of MOL Express, FlexiSurf Express and MOL Premium, using a 100Mbps-ready cable modem, will be able to experience broadband speeds of up to 100Mbps via the full-speed profile, when they access websites and web-based services hosted under Velocity . Again, MOL Ultimate users equipped with a 100Mbps-ready cable modem will get two network profiles – full-speed and prescribed-speed – that will enable them to get broadband speeds of up to 100Mbps regardless of whether they are accessing Velocity or non- Velocity websites.

The Motorola SB6100 100Mbps-ready cable modem is available at StarHub shops at a suggested retail price of $525.00 (with GST).

“By making the 100Mbps capability available to all our MOL customers, it gives all our customers the chance to experience the benefits and potential of ultra-high broadband. Through our Velocity partnership programme we will continue to work closely with content partners locally and internationally to introduce more online services that will take full advantage of the speed,” said Thomas Ee, senior vice president, IP Services, StarHub.

A summary of all StarHub MOL plans is as follows:

MOL Plans


Broadband Speeds #

Free VAS

In Partner Sites
Outside Sites

MOL Express
(formerly MOL 6000)


Up to 32Mbps
Up to 100Mbps*

Up to 6Mbps

Digital Voice

MOL FlexiSurf Express
(formerly FlexiSurf 6000)

Free for partner sites; otherwise S$2.50 per day

Up to 32Mbps
Up to 100Mbps*

Up to 6Mbps


MOL Premium
(formerly MOL 12000)


Up to 32Mbps Up to 100Mbps*

Up to 12Mbps

Digital Voice;

MOL Ultimate


Up to 32Mbps Up to 100Mbps*

Up to 32Mbps Up to 100Mbps*

Digital Voice;

* Using a DOCSIS 3.0 cable modem.
# Actual speeds that can be attained are dependent on equipment type and type of connection.
Some of the websites accessible locally include:

  • Entertainment services such as AsiaSoft's Maple Story (Southeast Asia);
  • Web-based instant messaging services such as Windows Live Messenger;
  • Education portals such as ASKnLearn's free e-learning portal and all ‘edu.sg' sites including the Ministry of Education and its school's website;
  • eCitizens – web portals operated by various government agencies, that is ‘gov.sg' sites;
  • StarHub's Web-based SMS service (WebSMS), Games-on-Demand and ;Play Music portals; and
  • Web-based mail including StarHub's iMail, Hotmail and Yahoo! Mail.

These websites and web-services are run by partners of Velocity . A full list of websites and web-based services is available at www.starhub.com/online.

As of end September 2006, StarHub has 308,000 residential broadband customers.

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