StarHub Implemented REAL GPRSConfig To Ensure That The Right Customer Experience Is Delivered

Singapore, 14 January 2002 -- StarHub, Singapore’s innovative info-communications provider, has chosen REALVision Technology Ltd, the leading wireless technology provider in Hong Kong, to implement their REAL GPRSConfig v1.0 (known locally as PDA configuration software). This software allows user to quickly configure PDAs to access StarHub’s full suite of mobile data services (known as Gee!) with a GPRS phone via StarHub’s GPRS network. StarHub is the first wireless info-communications provider to adopt the REAL GPRSConfig solution in the Asia-Pacific region.

Since 7 December 2001, when StarHub launched its Gee! service, its customers have been able to use REAL GPRSConfig to enable their handheld devices to work together with GPRS mobile phones and enjoy high-speed wireless instant access to the latest news, information and Internet access via their PDAs.

"StarHub has been working with leading technology providers to ensure that the right customer experience is delivered. This innovative PDA configuration feature, that came out of our co-operation with REALVision, allows for a quick, convenient and easy way to configure our customers’ PDAs," said Mr Chan Kin Hung, Vice President, StarHub Mobile. "This is but one example as we continue to find ways to improve our customer experience and make their mobile lifestyle an enjoyable one, so watch out for more innovative features and services in this brand new year."

To configure PDAs, customers simply click and download the software from our website ( www.starhub.com.sg ) into their PC/Laptop, hotsync® (Palm) or Active Sync (iPAQ). To configure their phones, customers just ask for it via StarHub’s website and an SMS will be sent to their phone, which they just need to accept to configure their phones automatically without any complicated steps to follow.

"REAL GPRSConfig is a good example of how REALVision will ceaselessly deliver innovative solutions to meet the needs of wireless carriers and end users," said Mr Paul Ng, Chief Executive Officer of REALVision. "StarHub is the first to use REAL GPRSConfig. We expect a broad adoption of REAL GPRS Config by other wireless carriers as a value-added service to their premium customers in the coming months."

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