StarHub Internet Selects Support.com's Solutions to Manage Web-Based Customer Support
One of Singapore's leading Internet Service Provider is the first in Singapore and Asia Pacific to deploy Support.com’s eSupport solutions
30 August 2000, SIingapore -- Support.com, Inc. (Nasdaq: SPRT), a provider of eBusiness infrastructure software, announced today that StarHub Internet Pte. Ltd., one of Singapore's leading Internet Service Providers (ISPs), has integrated Support.com’s eSupport infrastructure software into its technical support system to provide personalized and automated self-help technical solutions to its customers. StarHub Internet will be the first ISP in Singapore and Asia Pacific to offer this solution.
This user-friendly eSupport solution, which StarHub Internet is calling CliQFix, is intended to help StarHub Internet's customers in problem resolution through self-help. To access this solution, all StarHub Internet paid subscribers can simply go to StarHub Internet's website ( www.starhub.net.sg ), and click on the specially designed CliQFix icon to either download the software or request for a CD-ROM. After installation, simple and frequently occurring technical problems can be instantly fixed with the touch of a button.
With CliQFix, StarHub Internet’s customers will be empowered to solve simple technical problems on their own. Its implementation of Support.com's software demonstrates StarHub Internet's focus to constantly offer better services and enhance customer satisfaction. CliQFix's user-friendly instructions offer customers the conveniences of self help problem resolution without the need to dial in to the customer care support help-line for assistance. StarHub Internet intends to implement the full range of Support.com's software capabilities and functions to provide a higher level of customer service to its customers.
"The partnership with Support.com is in line with StarHub Internet’s commitment to provide the best, most innovative and customer-centric products and services to our customers, thus enriching their experience on the Internet. By introducing a convenient solution such as CliQFix, we aim to reduce the process and time needed to provide technical service support to our customers without compromising on our quality of customer service," said Kyong Yu, General Manager, StarHub Internet.
"We are excited that StarHub Internet is the first ISP in Singapore and Asia Pacific to have chosen us to manage their support needs," said Ang Ban Leong, General Manager of Support.com Asia Pacific. "Our partnership with StarHub Internet is one of the first steps in our strategy to help Asian ISPs, and eBusinesses scale and grow. By implementing Support.com's eSupport infrastructure software, we believe StarHub Internet can grow its customer base without growing the support staff at the same rate, and provide a distinctive competitive advantage."
Support.com's software serves as the support infrastructure for ISPs and eBusinesses leveraging the Web to control costs by reducing call volume through problem prevention and reducing call time through enhanced assisted support, while enjoying cost reduction and increasing customer satisfaction. Support.com's software also enables automated user self-service, allowing individuals to easily solve known problems on their own or to seamlessly escalate to a support analyst electronically for enhanced assisted service.