Terms & Conditions - Hub iD

 

  1. By using your Hub iD to access StarHub services online, you agree to be bound by these Terms & Conditions.
  2. You may request for your email address to be used as your Hub iD. This request would be subject to our prior approval. Upon approval, we will send you a hyperlink to such email address to enable you to complete your application for the Hub iD. If we are unable to complete the processing of your application using the email address that you have provided, your Hub iD will not be activated. 
  3. In giving us your email address for the purpose of your Hub iD, you also give your consent and permit us to: (a) use the email address to communicate with you on StarHub related communications; and (b) send you notifications and updates via messages to your Singapore telephone number(s) in our records, of gifts, rewards and/or other privileges to which you may be entitled from time to time as a result of your activation and use of your Hub iD.
  4. You are solely responsible for the security and secrecy of your login identification and password (collectively, "IDs"). You must take all measures (including but not limited to changing your password from time to time) to protect the confidentiality of your IDs. You must not allow any third party access to or use of such IDs. The security of your account is your own responsibility. You are solely responsible for all activities and transactions which occur under your IDs and/or account. We will not be responsible in any way if your IDs and/or account are misappropriated or used by a third party. To enhance the security of your IDs, we would recommend that your password be between 8 to 25 characters long, and include both alphabets and numbers, of which some alphabets may be in capital letters.
  5. We reserve the right to refuse, change or remove your ID(s). We will notify you of such refusal or removal.
  6. If you discover or suspect any unauthorised use or disclosure of your ID(s) or that your account security has been compromised, you must immediately inform us and change your password.
  7. You are solely responsible for maintaining records of all your activities and transactions carried out under your IDs and/or account. We are not obliged to provide any historical data or to assist in providing such data to you. Without prejudice to the foregoing, in the absence of fraud or manifest error, all our records relating to your account are conclusive evidence of the accuracy, completeness and truth of all matters stated therein. Our decision on all matters relating to the activities and transactions carried out under your IDs and/or account will be final and conclusive.
  8. When creating your account or providing any information under your account, you must provide accurate and complete information.
  9. We may, in our absolute discretion, suspend or terminate access to and/or use of your account or all or parts of StarHub online services at any time and without notice or liability. In no event will we be liable for the suspension or termination of access to or use of your account or any of StarHub online services. We may also impose limits on the access to and/or use of certain features or portions of your account and/or StarHub online services, at any time and without notice or liability.
  10. You agree to defend, indemnify and hold harmless StarHub, its affiliates and their directors, officers, employees, agents and contractors, from and against any and all losses, damages, costs (including legal costs), expenses, claims, demands, proceedings and other liabilities arising from
    1. your access to or use of your IDs and/or account,
    2. the activities and transactions carried out under your IDs and/or account and/or
    3. your breach of any of these Terms & Conditions.
  11. Without prejudice to the foregoing, if you are dissatisfied with the use of your IDs or account or any of these Terms & Conditions, your sole and exclusive remedy is to discontinue your access and use of the same to access StarHub services online.
  12. We reserve the right to revise any of these Terms & Conditions in our absolute discretion at any time and without notice or liability. Use of your IDs and/or your account will constitute acceptance of these Terms & Conditions and the revisions thereof.