Terms & Conditions - Disney+ On Us Promotion

 

1. General

1.1 Starting 7 January 2021, StarHub may run promotions for StarHub TV+, StarHub Post-Paid Mobile+, StarHub Broadband and/or HomeHub+ Services from time to time on terms and conditions to be prescribed by StarHub and under the terms below, StarHub is currently offering subscription to Disney+ subject to eligibility criteria and acceptance of additional terms as may be advised by Disney+ (“Promotion”).

1.2 The terms and conditions for the Promotion is set out below (“Promotion Terms & Conditions”).

1.3 In addition to these Promotion Terms & Conditions, the StarHub Service that you have subscribed for is subject to StarHub's Consumer General Terms & Conditions, Service Specific Terms & Conditions for StarHub TV+ Services, StarHub Post-Paid Mobile Services, StarHub Broadband Services,  HomeHub, fair usage policies (as applicable) and any further terms and conditions that we may have agreed to from time to time. You may view our terms and conditions at http://www.starhub.com.

1.4 If there is any conflict or inconsistency between any provision of these Promotion Terms & Conditions, the Consumer General Terms & Conditions and Service Specific Terms & Conditions, the documents shall be construed in the following descending order of precedence:

1.4.1 Promotion Terms & Conditions;

1.4.2 Service Specific Terms & Conditions for StarHub TV+ Services, StarHub Post-Paid Mobile Services, StarHub Broadband Services, HomeHub, fair usage policies (as applicable); and

1.4.3 Consumer General Terms & Conditions.

1.5 By participating in the Promotion, you agree to the disclosure of your personal data in the manner set out in these Promotion Terms & Conditions and/or any other terms and conditions as may be advised by Disney+. Once your Disney+ account is activated, your use of Disney+ service and the Disney+ app, including the features and functionality contained therein, will be subject to the Disney+ Subscriber Agreement. If there is a conflict between the terms of Disney+ Subscriber Agreement relating to the Promotion, and these terms, these terms will prevail. If and to the extent that the terms of Disney+ Subscriber Agreement conflict with these terms relating to the use of Disney+, Disney+ Subscriber Agreement shall prevail.

 

2. Eligibility Criteria and Bundled Disney+ Access

2.1 Disney+ is available as a bundled access for StarHub customers on selected plans during the time period in which StarHub makes the Promotion available, as specified below.

For StarHub TV+ and HomeHub+ customers

2.1.1 For a limited period until such time we may determine, all active StarHub TV+ and HomeHub+ residential customers holding either a) 2 or more TV+ Passes, or b) 1 TV+ Pass with HBO Pak, are eligible to access Disney+ until 22 February 2023. The Disney+ bundled access will commence from i) the date the Disney+ app is launched, or ii) from the date either your 2 or more TV+ Passes, or 1 TV+ Pass with HBO Pak, are activated, whichever is the later;

For StarHub Post-Paid Mobile+ customers

2.1.2 From 7 January 2021 until such time we may determine, new and re-contracting customers who sign up for any Mobile+ $95/$155 2-year plan via the StarHub Shop or Online Store (not valid for change of plan via My StarHub App or My Account), are eligible to access Disney+ for a period of 1 year or until 22 February 2023, whichever is the earlier. The Disney+ bundled access will commence from the date the Disney+ app is launched, or from the date the StarHub Post-Paid Mobile+ Service is activated, whichever is the later.

2.1.3 From 17 June 2021 until such time we may determine, new and re-contracting customers who sign up for a Mobile+ $38/$45 SIM Only 1-year plan via the StarHub Shop or Online Store (not valid for change of plan via My StarHub App or My Account), are eligible to access Disney+ for a period of 1 year or until 22 February 2023, whichever is the earlier The Disney+ bundled access will commence from the date the Disney+ app is launched, or from the date the StarHub Post-Paid Mobile+ Service is activated, whichever is the later;

2.1.4 From 16 September 2021 until such time we may determine, new and re-contracting customers who sign up for a Mobile+ $125 2-year plan via the StarHub Shop or Online Store (not valid for change of plan via My StarHub App or My Account), are eligible to access Disney+ for a period of 1 year or until 22 February 2023, whichever is the earlier. The Disney+ bundled access will commence from the date the Disney+ app is launched, or from the date the StarHub Post-Paid Mobile+ Service is activated, whichever is the later;

2.1.5 Existing customers who are already on the Mobile+ $95/$155 2-year plan prior to 7 January 2021, are eligible to access Disney+ for a period of 6 months. The Disney+ bundled access will commence from the date the Disney+ app is launched.

For StarHub Broadband customers

2.1.6 From 2 February 2021 until such time we may determine, new and re-contracting customers who sign up for 1Gbps $45.90/month StarHub Broadband Service on a 2-year contract are eligible to access Disney+ for a period of 1 year or until 22 February 2023, whichever is the earlier. The Disney+ bundled access will commence from the date the Disney+ app is launched, or from the date the Broadband service is activated, whichever is the later,

2.1.7 For a limited period until such time we may determine, all active customers subscribing to the 2Gbps $62.90/month StarHub Broadband Service on a 2-year contract are eligible to access Disney+ for a period of 1 year or until 22 February 2023, whichever is the earlier. The Disney+ bundled access will commence from the date the Disney+ app is launched, or from the date the Broadband service is activated, whichever is the later,

(collectively, the "Eligible StarHub Services" and each an "Eligible StarHub Service").

 

3. Add-On Promotion

3.1 Outside of the bundled access, StarHub post-paid customers who are not on the Eligible StarHub Services can choose to subscribe Disney+ as an add-on Service by paying the prevailing monthly recurring charges (“Disney+ Add-On”).     

3.2 From 23 February 2021 until such time we may determine, the Disney+ Add-On Promotion provides you with 2 months of Disney+ on us. After your 2 months on us, you will pay the then-current price for Disney+ Add-On thereafter.  The Disney+ Add-On Service is currently offered at $11.98/month (inclusive of GST) or such other rate as may be prescribed by us from time to time.  

3.3 The minimum committed period for the Disney+ Add-On is 6 months (“Minimum Period of Service”).  

3.4 If the Disney+ Add-On is terminated during the Minimum Period of Service, an early termination charge (“ETC”) will be incurred based on the remaining contractual period multiplied by the monthly recurring charges of the Disney+ Add-On terminated.  

3.5 If you are subscribed to the Disney+ Add-On, it will be converted to Disney+ bundled access, without any re-activation required, based on the following:

3.5.1 If you are an existing StarHub Broadband or Post-Paid Mobile customer with the Disney+ Add-on, your Disney+ Add-on will be automatically converted without any Early Termination Charge upon your successful re-contract to the eligible StarHub Broadband 1Gbps/2Gbps plans,  Mobile+ $95/$125/$155 2-year plans or Mobile+ $38/$45 SIM Only 1-year plans respectively.

3.5.2 If you are an existing StarHub TV Plan or StarHub Entertainment Pass or HomeHub Plus customer, your Disney+ Add-on will be automatically converted without any Early Termination Charge once you have switched to StarHub TV+ or HomeHub+ 1G/2G plan with 2 or more TV+ Passes.

3.5.3 The Early Termination Charge will not be imposed if the conversion is done within the 6-month commitment period.

3.6 Monthly recurring charge of Disney+ Add-On is non-prorated.  You will be charged for the full month even if the Disney+ Add-On is taken up after the start of the month.

3.7 Your Disney+ entitlement for each post-paid Service that you hold is a maximum of one Disney+ Add-On, unless you are a HomeHub customer, you can choose to add Disney+ to your StarHub TV Service, StarHub Broadband Service or both.

3.8 Disney+ Add-On is only available through My StarHub App where eligible customers must opt in for Disney+ through My StarHub App.  

3.9 To activate your Disney+ Add-On, you must complete the activation process via My StarHub App.

3.10 This Promotion is not available to customers whose accounts are blacklisted or with outstanding balances.

 

4. Disney+ Service

4.1 Available from 23 February 2021, Disney+ is a paid for streaming service with a usual retail price of S$11.98 (inclusive of GST) per month. Retail price of Disney+ is subject to change at the sole discretion of Disney+.   

4.2 Monthly subscription fee of Disney+ is non-prorated.  You will be charged for the full month even if you took up the Disney+ service after the start of the month. For example, if you subscribed to the Disney+ service on the 15th of a calendar month, you will still be charged for the full calendar month.  Billing cycle for Disney+ will work independently of StarHub existing billing cycle.

4.3 The Disney+ service is available on website, mobile apps, Android TV app and selected Smart TV brands and gaming consoles.

4.4 Prevailing data charges apply for streaming Disney+ content through StarHub Post-Paid Mobile+ Services and you agree that it is subject to reasonable use and our fair usage policy.

 

5. Activation of Disney+

5.1 As part of the activation process, you will be sent a link to your registered mobile number or email with StarHub for the purposes of redeeming and activating your Disney+ account (“Link”), and you are required to create a Disney+ account with a valid email address and password.  

5.2 To take advantage of the bundled access, you are encouraged to activate your Disney+ account within 30 days from receiving the link and must not use the same email address you used to purchase an existing Disney+ subscription.

5.3 Activation Mechanism

5.3.1 After your StarHub service order is completed, you will be sent a Link to activate the Disney+ account via My StarHub App.

5.3.2 By opting in for “Activation” in My StarHub App, you will be re-directed to the Disney+ website to create an account with Disney+.

5.3.3 Before streaming, Disney+ activation process must first be completed by downloading the Disney+ app from the respective stores on supported platforms or Disney+ website.

5.4 Irrespective of activation date, your Disney+ bundled access will end upon the expiry of the prescribed bundled access period tied to the StarHub Eligible Service.

 

6. Charging and Billing

6.1 By activating your Disney+ account, you agree that when your Disney+ promotional period expires, you will automatically and immediately be charged monthly for Disney+ at the prevailing price (currently $11.98/month (inclusive of GST)) and your subscription to Disney+ will auto-renew on a monthly basis unless you unsubscribe Disney+ through My StarHub App within 30 days prior to such expiration. Expiry reminders will be sent to your registered mobile number or email address with StarHub 30 days before your Disney+ promotional period expires.

6.2 If you do not activate your Disney+ account, your StarHub account will not be charged for the Disney+ subscription fee when the Disney+ promotional period expires.

6.3 If you enjoy Disney+ as a bundled access or subscribe to Disney+ as an add-on Service, unsubscribing Disney+ through My StarHub App is not available to you during the bundled access period or Minimum Period of Service respectively.

 

7. Viewing of Disney+ on StarHub TV+ Set-Top Box

7.1 You need to (a) upgrade your StarHub TV+ set-top box firmware in order to get the Disney+ app from 23 February 2021 onwards and (b) activate Disney+ via My StarHub App before you can log in to your Disney+ account via the Disney+ app on the StarHub TV+ set-top box.  For clarity, Disney+ cannot be activated from the StarHub TV+ set-top box directly.

7.2 From time to time, you may be required to update the Disney+ app via Google Play which you will be required to login with your Google account.

 

8. Modification, Suspension, Termination

8.1 If the total number of TV+ Passes held by you or in your HomeHub+ plan reduces to one TV+ Pass, your Disney+ entitlement will be revoked immediately until the total number of TV+ Passes subsequently return to 2 or more, in which case the Disney+ content access will resume after another successful activation of the Disney+ account.  

8.2 Continuous subscription to the Eligible StarHub Services is a prerequisite for Disney+ bundled access.  You must subscribe and maintain the Eligible StarHub Services to continue with Disney+ bundled access.  If your Eligible StarHub Service(s) have been suspended (either voluntarily or due to dunning), the associated Disney+ entitlement will be suspended at the same time. Your Disney+ entitlement will resume when you restart your subscription of the Eligible StarHub Service.   If your Eligible StarHub Service(s) resumes before 22 February 2023, the original expiration date of Disney+ bundled access will be extended by the period(s) of any suspension(s) or until 22 February 2023, whichever is the earlier. If your  Eligible StarHub Service(s) resumes after 22 February 2023, you will automatically and immediately be charged monthly for Disney+, unless you cancel.

8.3 Early termination of your Eligible StarHub Service (for any reason(s)) or a transfer in ownership of the Eligible StarHub Service will result in an automatic and immediate termination of your Disney+ entitlement without further notice to you.

8.4 An ETC applies if your Disney+ Add-On is terminated as result of termination of your StarHub Post-paid service within the Minimum Period of Service.

 

9. Customer Support

9.1 Please contact StarHub only for queries related to (i) availing the Promotion and/or the eligibility criteria for the Promotion; (ii) activation or deactivation of the Disney+ service as part of the Promotion; (iii) general billing enquiries related to the Promotions or your account.

9.2 For any queries, disputes or concerns on the Disney+ service or the Disney+ app, you agree to contact Disney+ directly to address such queries, disputes or concerns.

 

10. Additional Terms for the Promotions

10.1 This Promotion is only available until such date as we may determine and may be rescinded at anytime.

10.2 This Promotion cannot be used to offset existing subscription charges or outstanding balances due to StarHub.

10.3 Any standalone subscription to the Disney+ service cannot be substituted for the Promotion.

10.4 This Promotion is non-exchangeable for cash or kind, is non-refundable and non-transferable.

10.5 Unless we specify otherwise, this Promotion is not available with other discounts, promotions, special packages or external offers.

10.6 StarHub reserves the right to determine your entitlement to this Promotion, and StarHub/Disney+ may reject any application for Disney+, at its sole discretion.

10.7 StarHub further reserves the right to revise any of these Promotion Terms & Conditions and/or the Service Specific Terms & Conditions for StarHub TV+ Services, StarHub Post-Paid Mobile Services, StarHub Broadband Services, HomeHub, price plans, fair usage policies, at its sole discretion, at any time, without prior notice and without liability. Your use of the StarHub TV+ Services, StarHub Post-Paid Mobile Services, StarHub Broadband Services, HomeHub (as applicable) will constitute acceptance of these Promotion Terms & Conditions and the amendments thereof.

10.8 These Promotion Terms & Conditions shall be governed by the laws of Singapore and parties agree to be bound by and submit to the exclusive jurisdiction of the courts of Singapore.