Terms & Conditions - Split Billing


  1. General
    1. The use of the Split Billing Value Added Service ("Split Billing VAS") is subject to StarHub's Business General Terms & Conditions, these Specific Terms and Conditions and any other terms and conditions in relation to services that you have subscribed from time to time.
    2. StarHub reserves the right to amend any part of these Specific Terms & Conditions. All amendments shall be posted on this website and shall take effect from the date that they are so posted.
  2. Eligibility Criteria
    1. You will be eligible to subscribe for the Split Billing VAS if the following conditions are met:-
      1. you are a company or business registered in Singapore with a valid registration number issued by the relevant authority; and
      2. you must commit to subscribe and maintain your subscription of a minimum number of lines, to be agreed by us in writing, throughout the entire period of your subscription.
    2. The post-paid mobile plans that are eligible to participate are Lite and XS/S/M/L/XL plans, 4G 300M, 4G 3, 4G 4, 4G 5, 4G 6, 4G 12, MaxMobile Lite 6GB, MaxMobile Elite 2GB, MaxMobile Elite 6GB, MaxMobile Elite 11GB DataPacks and any other Enterprise Plans which StarHub may include from time to time (each an "Eligible Participating Plan").
    3. StarHub reserves the right to amend the list of Eligible Participating Plans at any time by updating these terms and conditions.
    4. StarHub reserves to right to (i) accept or reject your application for Split Billing VAS; and (ii) determine the start date of the Split Billing VAS based on its prevailing operational lead time, at its sole and absolute discretion.
  3. The Split Billing VAS
    1. The Split Billing VAS allows you to automate the amount of mobile subsidies offered to each employee. The monthly bill of each business mobile line will be split between you and the relevant employee. You will be entitled to decide the subsidy amount for each subscription up to a maximum of 5 different subsidy amounts for your company (each a "Nominated Subsidy Amount").
    2. Upon commencement of the Split Billing VAS, you will pay the Nominated Subsidy Amount while your employee will pay the remaining amount (“Remaining Amount”). StarHub will send two bills monthly: one addressed to you indicating the Nominated Subsidy Amount and another addressed to your employee reflecting the Remaining Amount.
    3. You will need to provide details of each employee who participates in the Split Billing VAS and you shall be responsible for securing the consent of the relevant employee.
    4. You will need to submit a modification instruction if you need to change the Nominated Subsidy Amount or any other instructions relating to the Split Billing VAS.
  4. Fees and Billing
    1. You shall be the contracting party in relation to the subscription for the Split Billing VAS and you shall remain liable at all times to StarHub for all obligations under such subscription including but not limited to the obligation to pay the full amount stated in any bill, regardless of whether the bill is addressed to you or your employee.
    2. In the event of any failure by the employee to pay any bill (or any portion thereof), you shall pay such unpaid amounts (or any portion thereof).
    3. StarHub will charge you a subscription fee of S$1.07 (inclusive of GST) per Eligible Participating Plan per billing cycle. The subscription fee will be billed to your employee as part of the Remaining Amount, upon commencement of service.
    4. The Nominated Subsidy Amount and the subscription fee shall not be pro-rated for service commencement (first bill), service termination (last bill) or any suspension or service recommencement that occurs outside of a billing cycle.
    5. In the event that the total billed amount is less than the Nominated Subsidy Amount, you will be billed the actual amount and no refund or credit will be given to you.
    6. You will only pay the Nominated Subsidy Amount (inclusive of GST, where applicable) and no additional GST will be charged to you separately for your bill. All applicable GST will be accounted for in the total bill prior to the computation of the split billing.
    7. StarHub reserved the right to change its billing cycle at any time without notice to you.
    8. StarHub's records shall be final and conclusive for charges and usage incurred.
  5. Early Termination Charges and other charges
    1. If there is an early termination of the Eligible Participating Plan, the early termination charges will be billed to your employee as part of the Remaining Amount.
    2. All other charges (including waiver, waiver adjustment, error adjustment) will be billed to your employee as part of the Remaining Amount.


Effective 5 Jan 2017