Terms & Conditions - SmartShare


  1. General
    1. The use of the SmartShare Value Added Services (“SmartShare VAS”) is subject to StarHub's Business General Terms & Conditions, these Specific Terms and Conditions and any other terms and conditions in relation to services that you have subscribed from time to time. You may view our terms and conditions at https://www.starhub.com.
  2. Eligibility Criteria
    1. You are eligible for subscription to the SmartShare VAS if the following conditions are met:
      1. you are a company or business registered in Singapore with a valid Business Registration Number;
      2. you have the following minimum subscriptions of Eligible Participating Plans (as defined in Clause 2,2) under one billing account at all times:
        1. 5 new Eligible Participating Plans if you are a new customer; and
        2. at least one new or re-contracted Eligible Participating Plan plus 4 existing Eligible Participating Plans if you are an existing customer.
    2. The post-paid mobile plans that are eligible to participate are 4G 3, 4G 4, 4G 5 and 4G 6 plans (each an “Eligible Participating Plan”). Not applicable on Lite, XS, S, M, L and XL plans.
    3. SmartShare VAS subscribers must have a separate billing account for SmartShare VAS and all subscribed Eligible Participating Plans must be billed under a single billing account.
    4. StarHub reserves the right to amend the list of Eligible Participating Plans at any time by updating these terms and conditions.
    5. StarHub reserves to right to (i) accept or reject an application for SmartShare VAS; and (ii) determine the start date of the SmartShare VAS based on its prevailing operational lead time, at its sole and absolute discretion.
  3. The SmartShare VAS
    1. The SmartShare VAS will allow you to pool for shared use amongst all Eligible Participating Plans that are each subscribed to the SmartShare VAS, the following basic bundled entitlements under each Eligible Participating Plan:
      1. local voice;
      2. local SMS; and
      3. local data,


      ("Total Bundled Entitlement").

    2. StarHub will automatically allocate the Total Bundled Entitlement to each Eligible Participating Plan on a "first-come-first-use" basis in each monthly billing cycle. StarHub's determination of the apportionment and sequence of use of the Total Bundled Entitlement shall be final and conclusive and StarHub will not entertain any enquires or disputes in relation to allocation and use of the Total Bundled Entitlement amongst the Eligible Participating Plans.
    3. When total usage by all the Eligible Participating Plans exceeds the Total Bundled Entitlement ("Excess"), such Excess use will be charged at StarHub's prevailing rates applicable to the relevant Eligible Participating Plan.
    4. For the avoidance of any doubt, only the Total Bundled Entitlement under each Eligible Participating Plan will be used for pooling under the SmartShare VAS. All other value added services, promotions (whether free or otherwise) and benefits under the subscribed Eligible Participating Plan will remain with the Eligible Participating Plan and will not be shared. For example, data upsize, IDD services and data roaming services will not be pooled for sharing.
  4. Fees and Billing
    1. StarHub will charge you a subscription fee of S$5.35 (inclusive of GST) (U.P S$8.56) per Eligible Participating Plan per billing cycle. StarHub reserves the right to change its billing cycle as it deems fit.
    2. The local data bill cap will continue to apply for each Eligible Participating Plan.
    3. Excess use will be billed to each Eligible Participating Plan based on usage sequence. If an Eligible Participating Plan holder is also subscribed to a Value Added Service eg Local Data Upsize, this Value Added Service will be utilised for billing first before the Total Bundled Entitlement is utilised.
    4. If there is a termination or suspension of the mobile subscription service of an Eligible Participating Plan during a billing cycle, StarHub will not refund or pro-rate the subscription fees for that billing cycle.
    5. Your bill will contain information of the total local voice, local SMS and local data used by each Eligible Participating Plan holder and will not contain information on the apportionment or sequence of the use of the Total Bundled Entitlement.
    6. All unused Total Bundled Entitlement in each billing cycle will be forfeited and will not be rolled over to the next billing cycle.
    7. StarHub's records shall be final and conclusive for charges and usage incurred.
  5. Termination
    1. If there are less than 5 Eligible Participating Plans in a billing account at any one time, the SmartShare VAS will be automatically terminated with effect from the next billing cycle.
    2. If there is a change in the mobile subscription plan of any one of the Eligible Participating Plans and the new mobile subscription plan is not an Eligible Participating Plan, then the SmartShare VAS will be terminated for that Eligible Participating Plan with effect from the next billing cycle unless paragraph 5.1 applies whereupon the SmartShare VAS will be entirely terminated for that billing account.
    3. StarHub reserves the right to automatically transfer your Eligible Participating Plan, when it becomes ineligible for SmartShare VAS, to another billing account and vice versa in order to manage the proper provision of the SmartShare VAS.
  6. General
    1. StarHub reserves the right to amend any part of these Specific Terms & Conditions. All amendments shall be posted on this website and shall take effect from the date that they are so posted.

Effective 26 April 2016