Terms & Conditions - Netiquette


  1. Solution Provider
    1. You agree that Netiquette Software Pte Ltd (“Netiquette”) is the third-party licensor of the Netiquette Accounting Management Solution.
  2. Service Levels 
    1. For service fault-related matters, you may contact our 24 x 7 Managed Services Operation Centre at 1800-788-1188 or email us at managedservices@starhub.com
  3. Data Ownership 
    1. You shall own all rights, title and interest in and to all of the Client Data and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the Client Data.
    2. In the event of any loss or damage to Client Data, your sole and exclusive remedy shall be for Netiquette to use reasonable commercial endeavours to restore the lost or damaged Client Data from the latest back-up of such Client Data maintained by Netiquette in accordance with the archiving procedure. Netiquette shall not be responsible for any loss, destruction, alteration or disclosure of Client Data caused by any third party (except those third parties sub-contracted by Netiquette to perform services related to Customer Data maintenance and back-up). 
  4. Ending the services
    1. This Services may be terminated by either party giving 30 days' written notice to the other party.
    2. Early termination during the applicable Minimum Period of Service shall entail your liability:-
      1. for the monthly recurring Charges for the Services on a per user licence basis for the rest of the remaining Minimum Period of Service; and
      2. to pay or refund us a sum of moneys equal to any and all discounts, subsidies, waivers and rebates given by us to you up to the date of termination; and
      3. for all claims, damages, losses and liabilities which we may suffer because of the early termination, including but not limited to, any and all unrecoverable costs imposed by us by a third party relating to the early termination.
    3. If you fail to pay us any moneys due to us under this Agreement by the due date of the relevant invoice, we shall be entitled to suspend or terminate the Services by giving you 1 day written notice.
      1. In computing whether or not you have complied with the Minimum Period Service, we will not take into account any period for which the Services are suspended for any reason whatsoever.
  5. Warranty
    1. Neither StarHub nor Netiquette make representations or warranties about the services, support services or accuracy, completeness or suitability of any of the material contained within the services and Netiquette and StarHub make no warranty that the services will be uninterrupted, error-free, free of viruses or other harmful components, or compatible with any hardware or system software configuration.