Terms & Conditions - Mobile Voice Plans


StarHub Mobile:

1. To subscribe to any of our mobile service plans, a one-time registration fee/SIM card charge of $37.45 is applicable for main line.
2. Outgoing excess minutes are chargeable at 16.05 cents per minute, excess SMS are chargeable at 5.35 cents per SMS and excess data chargers are at 0.0107cents/KB up to maximum $6.42 per gigabyte block.
3. For existing StarHub customers who upgrade from 2G/3G SIM to nano SIM, a SIM Card fee of $21.40 is chargeable.
4. Usual roaming GPRS charges apply when service is used overseas.
5. StarHub's Terms and Conditions for Info-Communications services apply.

ŒFREE $500 Handset Upgrade Voucher:

1. The voucher is issued once every 12 months of continuous active service on SmartSurf Elite Plan and applicable only for renewal on SmartSurf Elite Plan with 24 months contract. Other Terms and Conditions for usage of voucher apply.

FREE Incoming Voice & Video Calls:

1. Applicable to calls received in Singapore only, valid till 31 December 2013.

++FREE 100 Outgoing Video Calls:

1 Applicable to all 3G subscription plans for outgoing calls made to any fixed or mobile line in Singapore only. FREE 100 outgoing video call minutes per month for all plans valid till 31 December 2013.

†††IDD 008 Video Call:

1 Promotion rates valid till 31 December 2013, 23:59 hours. View list of supported destinations.


1. To enjoy additional 300 local outgoing minutes, customers will need to opt in for one of the three HappyTalk value-added services: MyCircle, MyTime or MyZone.
2. All three HappyTalk value-added services are mutually exclusive and additional talk-time will only be utilized after customers' price plan bundled local minutes.
3. Customers can call 1633 or SMS the respective keywords to sign up.
4. A one-time charge of $10.70 will apply when customers sign up for HappyTalk.
5. Once customer has selected her/his HappyTalk value-added service, s/he can change to any one of the other two value-added services any time and a one-time charge of $10.70 for each change will apply.
6. MyCircle entitles customers a total of three nominated StarHub numbers which they can call using the additional talk-time.
7. Customers will also get additional 300 local SMS/MMS, which they can use to send to these nominated three MyCircle numbers.
8. Additional 300 local SMS/MMS will be utilized after customers' price plan bundled local SMS/MMS.
9. The three nominated numbers can be any StarHub fixed, mobile postpaid or prepaid number.
10. To sign up for MyCircle via SMS, text MyCircle<space>Add<space>8-digit number to 6773.
11. For each change of any of the three nominated MyCircle numbers, a one-time charge of $1.07/number will apply.
12. MyTime entitles customers to call any StarHub fixed, mobile postpaid or prepaid number daily between 12 – 7am using the additional talk-time.
13. To sign up for MyTime via SMS, text MyTime<space>Add<space>Time to 6773.
14. MyZone entitles customers to call any local fixed, mobile postpaid or prepaid number using the additional talk-time when they are in the selected zones.
15. The zones which customers can enjoy additional talk-time include *Scape, Bugis Junction, ION Orchard, Plaza Singapura and Raffles City Shopping Centre plus selected schools and camps.
16. MyZone talk-time is only applicable when customers utilize it within the compound of the selected buildings, schools and camps.
17. For the full listing of selected zones applicable for MyZone, please refer to www.starhub.com/mobile.
18. To sign up for MyZone via SMS, text MyZone<space>Add<space>Zone to 6773.
19. For more details about HappyTalk, please refer to www.starhub.com/mobile.

FREE IDD 018 at just $5/mth:

1. Applicable to IDD 018 voice calls originating from all SmartSurf plans and PowerValue plans in Singapore to any mobile and fixed line in Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Macau, Malaysia, Puerto Rico, Russia, South Korea, Taiwan, Thailand, USA (states in USA only, including Alaska and Hawaii).
2. Also applicable to IDD 018 voice calls made to any fixed line in Australia, New Zealand and United Kingdom.
3. FREE IDD 018 excludes the following:

1. Australia mobile and special services 611, 614.
2. New Zealand mobile 642.
3. UK mobile and special service 443, 447, 448, 449

4. This promotion is not applicable:

1. To calls made via IDD 008 or by pressing '+' on the mobile phones;
2. To inbound and outbound roaming calls;
3. To calls made from SingTel/M1's mobile lines, all fixed lines and payphones;
4. To calls made via HomeConnect, StarHub payphones or 1635 Operator Assist;
5. To calls made from Digital Voice and
6. For Global SMS.

5. For customers converting from old mobile plans (such as PowerConnect, PowerTalk Ultimate, etc) to SmartSurf/PowerValue plan, FREE IDD 018 Value Added Services will become a payable service at $5/month.

±5.35 cents per MMS Promotion

1. The promotional rate of 5.35 cents per MMS sent is only applicable for Local MMS sent within Singapore and does not apply to Global MMS.
2. Promotion is valid till 31 December 2013.

**Bundled SMS to Bundled MMS/Video MMS Conversion:

1. Based on promotional rate of 5.35 cents per MMS sent. Promotion is valid till 31 December 2013.

FREE 100 SMS with GIRO:

1. Sign up for Giro payment for your StarHub bills by 31 December 2013 to enjoy 100 FREE SMS/MMS till 31 December 2013.
2. FREE 100 SMS with GIRO payment promotion is not applicable to SharePlus plans, DataPack and Employee Plan.

**FREE Value-Added Services (Local Missed Calls and VoiceMail):

1. Applicable to customers who sign up to new mobile lines.
2. Local Missed Call Alerts is a FREE value-added service for all StarHub Mobile Postpaid customers who are not subscribed to the VoiceMail service.

~FREE 3-month Subscription to Caller Number Display and International Roaming Value-Added Services:

1. Only applicable to new mobile customers and existing mobile customers who have not previously subscribed to these value-added services (excluding SmartSurf Elite customers who shall be entitled to free subscription to Caller Number Display and International Roaming Value-Added Services).
2. Customers need to indicate their interest to the sales executive at point of new mobile line sign-up.

All-Day Simple Flat Rates-Roaming:

1. View list of destinations, rates & more.