Terms & Conditions – My Business Account General


  1. Definitions
    1. In this Section:
    2. "Account" means your business account with us for the Service defined under these terms & conditions;
    3. "Bill" means any bill, invoice or statement issued or rendered by us or our billing agent(s) for any charge, fee or other sum due and payable to us for the provision of the Service under your Account(s);
    4. "E-mail" means an electronic mail to which communication may be sent to or received by you;
    5. "E-mail Address" means the electronic mail address specified by you to be used as a mode of receiving notifications from us;
    6. "My Business Account" means the self care service (including electronic bill presentation service) offered by us for the Service. StarHub may add on more features to this service from time to time;
    7. "Service" means the mobile, broadband, pay television and Digital Voice services provided by us or our Affiliates, as well as such other services as may be designated by us or our Affiliates from time to time as being applicable for My Business Account.
  2. Eligibility
    1. In order to be eligible for My Business Account, you must have valid and active subscriptions of the Service with us or our Affiliates and not be in breach of your obligations under the subscriptions at the point of application. Applications for My Business Account may be made online. We may decline acceptance of your application at our discretion.
    2. In order to apply for My Business Account, you must provide us with a valid and correct business/company E-mail Address and/or mobile service number and provide all details as may be prescribed by us.
    3. If we approve your application for My Business Account, access to My Business Account will be via your Account. You acknowledge and agree that certain email names in your E-mail Address may prevent you from receiving email bill notifications. To ensure that you will receive email bill notifications, you are advised to avoid using email addresses containing certain email names which include but are not limited to, "abuse", "admin", "hostmaster", "postmaster", "root", "system admin", "webmaster", "all", "support", "info", "customercare" and "sales".
    4. After our acceptance of your application for My Business Account, we will send you an E-mail or SMS confirmation of the acceptance.
    5. You agree that we may from time to time modify, restrict, withdraw, cancel, suspend or discontinue My Business Account without assigning any reason. In the event that we do so, we will endeavour to notify you via a notice sent to your last known business email address, mobile service number or mailing address, as determined by us.
  3. Activation and Use of My Business Account
    1. After successful activation of My Business Account, you may log-on to StarHub Business Selfcare from time to time to view your Bill(s) and/or to carry out other transactions available on My Business Account.
    2. You may be notified of any new Bills on My Business Account at the last email address or mobile service number notified by you to us. You acknowledge and agree that the SMS alert service may be offered subject to availability and shall be at our sole discretion.
    3. You are responsible for logging in and viewing your Bill(s) or letter(s) (if applicable) in a timely and prompt manner, and will notify us if there is any delay or failure in the delivery of the electronic form of the Bill, or letter (if applicable) or notification.
    4. You shall remain responsible for ensuring timely payment of any and all Bills in accordance with our Business General Terms & Conditions, regardless of whether your Bill is available for viewing or if you are unable to access your Bill. You may contact our Customer Care personnel to arrange for payment if any Bill that may not be viewed or accessed.
    5. You acknowledge and agree that:
      1. all other terms and conditions relating to your Bill shall continue to be governed by our Business General Terms & Conditions and any applicable Service Specific Terms & Conditions; and
      2. whilst E-mail or SMS (if applicable) is used as a means of communication between you and us, there are inherent risks in such forms of communication including but not limited to the risk of non-delivery, wrong delivery, disruption in delivery, truncated or illegible delivery. We shall not be liable to you for any damages, losses, costs or expenses arising out of the use of such communication.
    6. In the event of any inconsistency between the Bill available on My Business Account and the Bill available on our billing system, the latter shall prevail.
  4. Charges
    1. My Business Account is currently a complimentary service offered by us. However, we reserve the right to impose Charges for My Business Account at any time upon notice to you.
    2. In addition to the above, you agree that there may be an administrative Charge imposed by us and payable by you for My Business Account as notified by us.
  5. Customer's Responsibilities
    1. You are responsible for providing a valid and correct Email Address and/or mobile service number to enable notifications of Bill presentment to be sent to you. You shall also notify us promptly of any changes in your E-mail Address and/or mobile service number, where applicable. You can update or confirm any changes to your information by visiting your account at My Business Account.
    2. In the event that:
      1. you provide us with an erroneous E-Mail Address;
      2. we are unable to notify you of the Bill presentment via E-Mail; or
      3. You are in default of payment of any Service, your My Business Account status will remain active until such a time when My Business Account is terminated and discontinued in accordance with these terms & conditions.
    3. In the case of persistent failure of delivery of any E-Mail and/or SMS notifications to you, we may, at our discretion, and without notice to you, cease sending E-Mail and/or SMS notifications to you until such time when you provide us and we receive a valid and correct E-Mail address and/or mobile service number.
    4. You are solely responsible for the security and secrecy of your login identification, or password(s) given to or chosen by you. You must ensure that these are not revealed to any third party. You are solely responsible for all activities that occur under your login identification, password(s), and/or your Account.
    5. An Authorised Officer (AO) shall be responsible for any actions performed by a user account created under the company.
    6. We reserve the right to refuse, change or remove login identification, or password(s) which we deem inappropriate or offensive.
    7. If you discover or suspect any unauthorised use or disclosure of your login identification, and/or password(s) or that your Account security has been compromised, you must immediately:
      1. inform us; and
      2. change your password(s).
    8. You are advised to change your password(s), or any other security identification regularly to protect your own security.
    9. The security of your Account, including any Content stored, sent or received, is your own responsibility. We cannot guarantee the safety and security of any transmission.
  6. Recontract eligibility and early recontract fee
    1. Certain type of information such as end date of minimum period of service, recontract eligibility and early recontract Fee is dependent on whether the Service concerned is placed in suspension mode or the pertinent contract for subscription of Services has been processed by us.
    2. While it is anticipated that most enquiries pertaining to early termination charges and requests to recontract will be processed on the next business day, you acknowledge and agree that due to circumstances beyond our control, some early termination queries and recontract requests may take longer to be processed by us.
  7. Modifications to Value-Added Services
    1. The individual charges indicated on the My Business Account are indicative only, and are subject to any pre-agreed corporate rates (if any) between us. The actual charge will be reflected on your Bill.
    2. Your use of and payment for any Value-Added Services obtained via My Business Account are governed by our Business General Terms & Conditions and any applicable Service Specific Terms & Conditions.
  8. Account Balance & Payment History
    1. All information displayed on My Business Account is subject to change without notice as we periodically add or update the information.
    2. Information on My Business Account may not be updated on a real-time basis.
    3. Payment information may take up to 72 hours to show as paid.
    4. Information displayed does not reload itself until you refresh the page
    5. Any adjustments/waiver allowed by StarHub at its discretion shall be reflected in your next bill.
  9. Termination and Discontinuation of My Business Account
    1. We may terminate your My Business Account after you have terminated all Services with us and have fully discharged all outstanding payment obligations.
    2. You may terminate your My Business Account at any time by following the procedures set out at My Business Account. You will no longer be able to access your My Business Account or any related information or services upon termination.
  10. General
    1. Any processing times quoted by us are only estimates and no guarantee or warranty is made by us that a request will be processed within the quoted processing times. We will not be liable for any delay in processing of any requests, however caused. You may view the status of your transaction by accessing the “Transaction History” tab in My Business Account.
    2. StarHub makes no representations or warranties that the My Business Account will meet your needs, or that the My Business Account provided will be uninterrupted, timely, accurate, reliable, secure or error free or free from computer virus or other invasive or damaging code.
    3. My StarHub Account is provided by StarHub on an "as is" and "as available" basis. Whilst every effort is made to ensure that the information and materials provided are correct, StarHub does not warrant their accuracy, adequacy or completeness and expressly disclaims liability for any errors or omissions in such data, information and materials.
    4. In addition to these terms & conditions herein, our Business General Terms & Conditions, any applicable Service Specific Terms & Conditions and any other terms and conditions as may be agreed or accepted by you shall continue to apply.
    5. We may change these terms & conditions from time to time. We endeavour, where reasonably practicable to give you notice of such changes. We will notify you of such changes through written notice, E-mail, our Bill, website, or such other form as we may deem appropriate. If you do not agree to such changes, your sole and exclusive remedy is to discontinue using My Business Account. You agree that the display of any and all revised terms & conditions on our website will constitute notice of such changes. Your continued use of My Business Account shall constitute your acceptance of such changes.