- What is this StarHub TV on Mobile (Prepaid)?
StarHub TV on Mobile is a value-added service applicable to StarHub Prepaid customers using 3G Prepaid SIM card, including MaxMobile Prepaid SIM card.
This value-added service allows customers to watch selected StarHub TV channels ‘live’ wherever they go via their compatible handsets. - Can I sign up for StarHub TV on Mobile and use it on any mobile phone?
StarHub TV on Mobile streaming service is handset dependent, customers should refer to the list of supported handsets before they sign up for the service to make sure their handsets can support the service. - Do I need to pay for this service?
Yes, there will be a daily charge of $2.00 and upon successfully subscription, customer will be able to enjoy 24-hours of unlimited access to the available channels. - Do I need to have a minimum amount in my card’s main balance before I can subscribe to this service?
Yes, a minimum balance of $3 is required in your card’s main balance before you can successfully subscribe to this service. - Will the subscription be automatically renewed?
No, once the 24-hours is up, user will not be able to continue accessing the service. Customer will need to re-subscribe if he/she would like to continue with the service. - Will there be notification to inform me that my subscription is up?
No, no notification will be sent. - Can I access StarHub TV on mobile while Roaming in Overseas?
Yes, you may access StarHub TV on Mobile while roaming. Usual roaming GPRS charges apply if StarHub TV on Mobile service is used overseas. - Will I be charged for data usage while accessing StarHub TV on Mobile?
No, there will not be any data charges upon successful subscription and accessing of StarHub TV on Mobile in Singapore.
Pls note that accessing Prepaid Gee! is still chargeable at prevailing GPRS charges. - The daily charge will be deducted from my card’s main balance?
Deduction of the charge for StarHub TV on Mobile will be from the card’s main balance only.
- I tried to subscribe to this service but I keep receiving this notification “Sorry, this service is only applicable to StarHub Prepaid users using a 3G SIM card”, why is this so?
As this service is only applicable to StarHub Prepaid customer with 3G Prepaid SIM, your 2G Prepaid SIM is not applicable to access this service.
Otherwise, you can manually select to a 3G network before trying to subscribe again.
- I can’t seem to access the StarHub TV on Mobile WAP site. What could be the problem?
There could be various reasons why you might not be able to access StarHub TV on Mobile service.
Please check that you have activated Gee! on your mobile number and also your mobile phone GPRS settings are correct before trying again. You will need to select "Prepaid GEE! 3G/GPRS" access point in order to use StarHub TV on Mobile service. - What is the access point to be used for accessing the StarHub TV on Mobile service?
You need to select "Prepaid GEE! 3G/GPRS" access point to use the StarHub TV on Mobile service. Connecting to the StarHub TV on Mobile application via Wi-Fi and "StarHub Internet" access point settings is not supported. - If that is the case, how would I know if I’m a 2G or 3G Prepaid SIM user?
We just launched 3G GREEN Prepaid SIM in on 17th July 2009, so if you purchased your card earlier than the launched date, you should be holding a 2G SIM card. - Can I upgrade my 2G SIM to 3G SIM?
Sorry, there is no upgrading of SIM available. If you like to have a 3G Prepaid SIM, you will need to purchase it from StarHub Shops and the normal registration process will be conducted.
I had accidentally subscribed to this service, can you terminate this service for me and refund the $2?
Sorry, there will be no refund given for the subscription of this service.
