Service Activation Fee
|
$30.00 per activation ($32.10 with GST) |
|---|---|
Set-top Box Installation
(For connection of set-top box to TV set with accessible AV inputs) |
$30.00 for first set-top box and ($32.10 with GST) $15 for each subsequent set-top box on the same trip at the same service address ($16.05 with GST) $50.00 per computer connection to HubStation HD/HubStation ($53.50 with GST) |
Installation of 3rd Party Devices
|
$50.00 per device per connection ($53.50 with GST) View list of 3rd party devices |
Telescope Magazine
(A monthly guide to what's on StarHub TV) |
$2.00 per copy ($2.14 with GST) |
Rental Charges for Main Box
|
$4.00 per month for main digital set-top box ($4.28 with GST) $8.00 per month for HubStation used as main box ($8.56 with GST) $6.00 per month for main HD set-top box ($6.42 with GST) $14.00 per month for main HubStation HD ($14.98 with GST) |
Additional Set-top Box
|
$12.00 per month per additional digital set-top box (inclusive of $4.00 box rental and $8.00 for service charge) ($12.84 with GST) $16.00 per month per additional HubStation (inclusive of $8.00 box rental and $8.00 for service charge) ($17.12 with GST) $14.00 per month per additional HD set-top box (inclusive of $6.00 box rental and $8.00 for service charge) ($14.98 with GST) $22.00 per month per additional HubStation HD (inclusive of $14.00 box rental and $8.00 for service charge) ($23.54 with GST) |
Early Termination Charge
(Applicable if subscription is less than 3 months) |
$60.00 ($64.20 with GST) |
Service Call Charge
(Transport charge) |
$30.00 for first set-top box and ($32.10 with GST) $15.00 for each subsequent box on the same trip if the defect fault relating to the service is not caused by the Network or Equipment ($16.05 with GST) $50.00 for first HubStation HD/HubStation and ($53.50 with GST) $15 for each subsequent HubStation HD/HubStation on the same trip at the same service address requested by customer if the defect or fault relating to the service is not caused by the Network or Equipment ($16.05 with GST) $50.00 per computer connection to HubStation HD/HubStation ($53.50 with GST) $40.00 per service call requested by non-Customer if the defect or fault relating to the Service is not caused by Network or Equipment ($42.80 with GST) Alternatively, you may wish to bring your HubStation, Digital or HD set-top box to StarHub Redemption Centre at 59 Killiney Road, Singapore 239251 (open from 10am to 8pm daily) for technical servicing. |
Delivery Charge
(Not applicable to Box Swap/Remote controls/Smart Cards/Accessories/Telescope/DTTV/StarHub TV Prepaid Services) |
$12 per trip at the same address ($12.84 with GST) |
Transaction Fee
|
$5.00 ($5.35 with GST) |
Equipment Deposit
(Applicable only to non-Singaporeans and non-Permanent Residents) |
$250.00 |
Loss or Damage of Equipment
|
$100.00 per non-digital set-top box ($107.00 with GST) $10.00 per remote control for non-digital set-top box ($10.70 with GST) |
| $200.00 per digital set-top box ($214.00 with GST) $20.00 per remote control for digital/HD set-top box ($21.40 with GST) |
|
| $400.00 per HubStation ($428.00 with GST) $500.00 per HubStation HD ($535.00 with GST) $300.00 per HD set-top box ($321.00 with GST) $30.00 per remote control for HubStation HD/HubStation ($32.10 with GST) |
|
| $30.00 per Smart Card for digital, HD set-top, HubStation HD and HubStation ($32.10 with GST) |
|
| $5.00 for RCA/Component/UTP Cable ($5.35 with GST) |
|
| $100.00 to $145.00 per Cable Point ($107.00 to $155.15 with GST) |
|
Reconnection Fee
|
$15.00 for reinstatement of the service to activate account ($16.05 with GST) |
Administration Fee
|
$10 for the change of Service Plan ($10.70 with GST) $20 for the transfer of Ownership/Account ($21.40 with GST) |
Swap of Equipment Fee
|
$10.00 where customer requests a change or upgrade of the Equipment ($10.70 with GST) |
Late Payment Fee
|
$5.00 for residential customers |
Other Charges
Notes:
- Rates are correct at time of printing and subject to change.
- StarHub reserves the right to change the rates from time to time without prior notice and adjust accordingly in the event of any revisions to the applicable GST rate by the relevant authority.
- The rate for each Service Call applies if the defect or fault relating to the service is not caused by StarHub Network or Equipment.
- Additional charges may be levied on other materials and services not listed above.
- StarHub reserves the right to impose a charge on customers who have missed an appointment.
- In the event of a dispute, a customer's entitlement is subject to the sole discretion and final determination of StarHub. StarHub TV is part of StarHub CableTV services. The use of such services is also subject to StarHub's Terms and Conditions for General and Service Specific Terms & Conditions at StarHub's website www.starhub.com
- StarHub reserves the right to revise these terms and conditions (including price plans) at its discretion without prior notice. Use of StarHub CableTV services will constitute acceptance of these terms and conditions and the amendments thereof.
Prices quoted are inclusive of prevailing GST.
Types of 3rd party devices supported:
Cable Connection*:
Composite Cable (RCA Cable), Component Cable, High Definition Multi-Media Interface (HDMI), Coaxial Digital Cable, Coaxial RF Cable (F-Connector), Optical Cable, S-Video Cable and Digital Visual Interface (DVI)
Devices*:
DVD Players (Digital Video Disc), Blue-Ray Players, Basic Home Theatre System (HTS), VCR (Video Cassette Recorder), DVR (Digital Video Recorder), Game Console (Xbox, PlayStation and Wii) and Apple TV
*Customers are required to provide the above items before our technicians can help to do the setup.