Compliance Report for Q4/2011
Mobile Service Statistics
Code of Practice Compliance Report
StarHub has met all applicable QoS standards required by IDA.
| PUBLIC CELLULAR MOBILE TELECOMMUNICATION SERVICES (PCMTS) | |||
|---|---|---|---|
| Oct'11 | Nov'11 | Dec'11 | |
| No. of Complaints | 31 | 39 | 20 |
| a) Company Policies/Procedure | 2 | 2 | 0 |
| b) Services/Equipment Prices | 0 | 0 | 0 |
| c) Quality of Service/Equipment | 22 | 25 | 14 |
| d) Customer/Technical/After Sales Support Services | 5 | 7 | 4 |
| e) Billing and Payment Issues* | 1 | 5 | 2 |
| f) Others | 1 | 0 | 0 |
* Includes both domestic and international services for
mobile originated calls
