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Facts

Eligibility to apply for StarHub Mobile Services

Registration Guidelines for Mobile Services

Applicants must be at least 18 years of age at time of application.

For applicants below 21 years of age:
Residence Status No. of
Mobile Lines		 Documents for Verification
Singaporean & Permanent Resident
1 mobile
1 data
  • NRIC / Singapore Armed Forces Identity Card (SAF 11B) for Regular & NSF ONLY. Singapore photo-driving licence with proof of billing address.
  • Proof of billing address if address on blue NRIC is a foreign address.
  • Local sponsor is required for application of 1900 services.
P1, P2, Q1, PEP, TEP/TVP, EntrePass, Diplomat Pass, Non-Diplomat Pass
1 mobile
1 data
  • All Employment Passes, Diplomatic Passes, Entrepasses and Training Visit Passes must have a minimum validity period of 6 months. If the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • Proof of billing address required if there is no local address present on the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass.
  • Local sponsor is required for application of 1900 services.
S Pass
1 mobile
1 data
  • S Pass must have a minimum validity period of 6 months. If the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • Local sponsor is required for application of Mobile-Local, iDD, iIDD and SHICC services.
  • Deposit of $200 is applicable upon application of each service.
Work Permit, Student Pass
1 mobile
1 data
  • All Work Permits and Student Passes must have a minimum validity period of 6 months. If the Work Permit / Student Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period of Work Permit is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • If validity period of Student Pass is less than 6 months, a letter from the principal of the school indicating continual studies is required.
  • Proof of billing address required if there is no local address present on the Work Permit / Student Pass.
  • Local sponsor is required for application of Mobile-Local, iDD, iIDD and SHICC services
  • International roaming / Pay As You Roam and 1900 services will not be available.
  • Deposit in the range of $200 - $800 is applicable upon application of each service.
Dependent Pass, Long Term Social Visit Pass
1 mobile
1 data
  • All Dependent Passes and Long Term Social Visit Passes must have a minimum validity period of 6 months. If the Dependent Pass / Long Term Social Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period of Dependent Pass / Long Term Social Visit Pass is less than 6 months, a letter of extension from Ministry of Manpower is required.
  • Proof of billing address required if there is no local address present on the Dependent Pass / Long Term Social Visit Pass.
  • Local sponsor is required for application of Mobile / IDD services.
  • International roaming / Pay As You Roam and 1900 services will not be available.


For applicants above 21 years of age:
Residence Status No. of
Mobile Lines		 Documents for Verification
Singaporean & Permanent Resident
6 lines
[Note: Maximum of 4 mobile voice (excluding SharePlus dependent plan) or 4 Datapack service. No more than 2 SharePlus dependent plans)]
  • NRIC / Singapore Armed Forces Identity Card (SAF 11B) for Regular & NSF ONLY. Singapore photo-driving licence with proof of billing address.
  • Proof of billing address if address on blue NRIC is a foreign address.
P1, P2, Q1, PEP, TEP/TVP, EntrePass, Diplomat Pass, Non-Diplomat Pass
6 lines
[Note: Maximum of 4 mobile voice (excluding SharePlus dependent plan) or 4 Datapack service. No more than 2 SharePlus dependent plans)]
  • All Employment Passes, Diplomatic Passes, Entrepasses and Training Visit Passes must have a minimum validity period of 6 months. If the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • Proof of billing address required if there is no local address present on the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass.
S Pass
1 mobile
1 data
  • S Pass must have a minimum validity period of 6 months. If the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • Proof of billing address required if there is no local address present on the Employment Pass / Diplomatic Pass / Entrepass / Training Visit Pass.
  • International Roaming and 1900 services are not available.
  • Deposit of $200 is applicable upon application of each service.
Work Permit, Student Pass
1 mobile
1 data
  • All Work Permits and Student Passes must have a minimum validity period of 6 months.
  • If S Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period is less than 6 months, a letter from the employer indicating intent of renewal is required. The letter must be from a manager of the company.
  • Proof of billing address required if there is no local address present on the S Pass.
  • International Roaming and 1900 services are not available.
  • Deposit in the range of $200 - $800 is applicable upon application of each service.
  • Deposit of an additional $600 is required for service recontract from a non Apple device to Apple device.
Dependent Pass, Long Term Social Visit Pass
1 mobile
1 data
  • All Dependent Passes and Long Term Social Visit Passes must have a minimum validity period of 6 months. If the Dependent Pass / Long Term Social Visit Pass doesn't carry your photograph, please produce a passport with a minimum of 6 months validity.
  • If validity period of Dependent Pass / Long Term Social Visit Pass is less than 6 months, a letter of extension from Ministry of Manpower is required.
  • Proof of billing address required if there is no local address present on the Dependent Pass / Long Term Social Visit Pass.
  • International roaming and 1900 services will not be available.


List of documents accepted as Proof of Billing Address:

  • Legal tenancy agreement (valid for at least 6 months)
  • Insurance policy statement (except for travel insurance)
  • Bank or Credit card statement*
  • SingTel/M1/Pacific Internet bill statement*
  • Singapore Power bill statement*
  • Original CPF statement or printed from internet*
  • Title deed
  • TV/Radio License from Singapore Broadcasting Authority
  • Form B/IR8A (Income Tax) sent to customer's residential/company address
  • Letter from company (signed by managerial position and above) indicating the company owned / leased / rented properties / customer's residential address
  • Letter from School (signed by principal) indicating the customer's residential address
* All proof of local billing address must be dated within three months from date of application

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