My Locator
- What is My Locator?
My Locator is a tracking service that is applicable to all StarHub Mobile post-paid and prepaid customers which allows users to locate their friends or family member without the need of calling them.
With simple SMS commands, users will be given the approximate location of the vicinity of the person that they wish to track. They will also be provided with a linkallowing them to view the location on map.
- Are there two different types of My Locator service?
There are two different types of usage for My Locator service. Customer can access My Locator either (i) on a pay-per-use basis which will utilize the normal SMS bundle or (ii) on a monthly subscription basis at$3.21/mth for postpaid customers and $3/mth for prepaid customers. The monthly subscription allows customer to permanently track a user on a monthly basis and enjoy the additional Geo Fencing feature.
- How do I get charged if I subscribe to the monthly subscription for My Locator?
For post-paid customers, the monthly subscription charges of $3.21/mth will be reflected in your monthly mobile bill. For prepaid customers, the monthly subscription charges of $3/mth will be deducted from your prepaid card balance on the 1st day of each month.
- How do I subscribe to My Locator?
There is no prior subscription or activation needed for My Locator pay-per-use. Customers can send keyword “FIND<space>Mobile Number<space>nickname” to shortcode 6060 to start requesting for location information of another customer. Eg. FIND 81111111 Lee
For the monthly-based subscription, customers need to first subscribe the mobile number that he/she wishes to track by sending keyword “SUB <Mobile Number>” to shortcode 6060. After receiving an approval from the person to be tracked, customer can start requesting location information by using the “FIND” keyword as indicated above.
- I’ve subscribed to My Locator service for both my postpaid and prepaid accounts. As a tracker, am I still charged for the SMS requests sent?
It will utilize the normal SMS bundle from your mobile plan for both postpaid and prepaid accounts. Usual SMS charges apply beyond the bundle.
- Who can use My Locator?
My Locator service is applicable to any StarHub Mobile postpaid and prepaid customers.
- Is My Locator service handset dependent?
No, My Locator service is compatible with all handsets. As My Locator is a premium SMS service, customers must first take up a basic voice/SMS package in order to use the service.
- Will I incur data charge when I use My Locator service?
As My Locator service utilizes the normal SMS bundle, there will be no data charge . However, if customer views the map of the location via the URL that comes with the location information, he/she will be charged for GPRS usage.
Also, usual roaming charges apply if customer accesses My Locator when he/she is overseas. Click here for roaming GPRS charges.
- Can I locate my family members, friends and colleagues if they are not a StarHub mobile subscriber?
No, you will only be able to locate your family members, friends and colleagues using My Locator if they are existing StarHub Mobile subscribers.
- How accurate is the location information given through My Locator tracking request?
The information provided is the vicinity of the trackee. The accuracy depends on the trackee’s location and has an approximate accuracy between 100 meters and 1.2 kilometers. Accuracy of the results may vary if the tracked party is on high-rise buildings (eg. 4th Storey & above).
- What is a tracker?
A tracker is a customer who is trying to locate another mobile user.
- What is a trackee?
A trackee is a customer who is being located by a tracker or has a Geo Fence set up.
- Do I need to obtain any prior approval before I receive the location information from my trackee?
Yes, the trackee will receive an SMS on every tracking request made by the tracker.
However, for monthly subscription-based My Locator, it only requires one-time permission from the trackee. Subsequent requests do not require further permission.
- If the trackee had granted one-time permission for the tracker to locate his/her location permanently, can he/she hide or reject the tracker request in future?
No, once the one-time permission is granted by the trackee, he/she will not be able to hide or reject the tracker request in future.
- Is the trackee able to call StarHub customer service to deactivate the track request from the tracker after the one-time permission is granted?
Only the tracking party can choose to deactivate from tracking a user. The trackee can only submit a request to deactivate the trackingby registering a valid complaint with StarHub Customer Care. StarHub will assess the validity of the complaint and request on a case-by-case basis.
- Does the trackee have the option to accept or reject the tracking request by the tracker?
Yes, the trackee has the option to accept or reject the tracking request when he/she receives the tracker’s request. He/She also has the choice to hide from being tracked by the same number permanently.
- Does the trackee get charged for replying to the tracking request sent by the tracker?
All responses for pay-per-use request will not be chargeable.
However, the response from the trackee to authorise and validate the request by the tracker for permanent tracking will utilize the normal SMS bundle.
- How do I hide from being tracked by a particular number permanently?
To hide from being tracked permanently, you can reply with the keyword <H> to 60601 when the tracking request is received. Your SMS reply will utilise the normal SMS bundle from your mobile plan.
Once you have hidden yourself from the tracker, you will no longer receive any future location requests sent from the tracker.
- How do I unhide from the number I have hidden from previously?
In order to unhide, you can send SMS UNHIDE<space>Mobile Number to 6060. The tracker will receive an SMS alert that you are now available to be tracked. This request can be sent anytime.
- What is the maximum time allowed for the trackee to respond to a tracking request?
Each tracking request must be responded within 15 minutes, otherwise the session will expire.
- Will the tracker get any response if the trackee responds to the tracking request after 15 minutes?
If the trackee does not respond within the first 15 minutes, the tracker will get a response indicating that the session has expired.
- Will the tracker get any response if the trackee mobile phone is switched off or out of coverage area (e.g. overseas)?
Once the request from tracker is sent, the session timing begins. In case the message is not delivered to trackee due to his phone being switched off or out of coverage area or if there has been no response from the trackee, the session will expire after 15 minutes from the time the request is initiated.
- Is the tracker able to locate a trackee who is roaming overseas?
No, in order to track a person, he/she has to be in Singapore.
- If the tracker is roaming overseas, can he/her locate a trackee?
Yes, a tracker can still locate a trackee when he/she is roaming and any requests sent will be charged at the prevailing data and roaming charges.
However, this will only apply to postpaid customers. Prepaid customers will not be able to use My Locator while overseas.
- If a trackee is currently roaming and has received a tracking SMS, will he be billed for the incoming SMS?
No, the trackee does not need to pay for the incoming SMS. However, when the trackee responds to the tracking request, as StarHub is not be able to identify his/her location, the tracker will receive a message that the trackee’s location cannot be found.
- What is Geo Fencing?
Geo Fencing is a pre-defined virtual boundary on a geographical area. When the trackee enters/leaves that boundary the tracker will be notified via SMS.
- I have subscribed to My Locator monthly subcription. How many Geo Fencing locations can I set?
You can set a maximum of 3 Geo Fencing locations for each mobile number you have subscribed to track permanently.
- How many mobile numbers can I track permanently if I subscribe to My Locator monthly subscription?
Each customer is allowed to subscribe up to maximum of 3 StarHub Mobile numbers.
- How do I set Geo Fencing location?
In order to set a Geo Fencing location, you can send your request by sending “FENCE <space>Mobile Number<space>Postal Code” to 6060. A fencing SMS alert will be sent to you each time the trackee has entered the fencing location set by you.
All Geo Fencing requests will use the normal SMS bundle. Usual SMS charges apply beyond the bundle.
- How do I remove/delete a Geo Fencing location?
In order to remove/delete a Geo Fencing location, you can send your request by sending “unfence <Mobile Number><Postal Code>” to 6060.
All unfencing requests will utilize the normal SMS bundle. Usual SMS charges apply beyond the bundle
- How do I change the mobile number that I am currently tracking?
You can choose to change number by sending “CHANGE<space>Old Mobile Number<space>New Mobile Number” to 6060.
Once the new number is activated, the service to the old number will be deactivated. There are no additional subscription charges for the new number.
- How many times can I change the numbers I track?
You can change up to a maximum of 3 times per calendar month.
- Can customer get a summary of his/her account on the previous tracking request?
Yes, customer can get the summary of his/her account anytime by sending SMS “LIST” to 6060. A list will include the mobile numbers that he/she is tracking and the postal codes of the locations that he/she has set as Geo Fence locations.
Customer can also get a list of numbers who are permanently tracking him/her and a list of users from whom he/she has chosen to hide from.
- How do I unsubscribe the mobile number that I am currently tracking?
To unsubscribe any trackee, you can send a SMS “UNSUB<space>Mobile Number” to 6060.
Please note that the subscription amount is charged in advance and it is not pro-ratable. Any unconsumed period will not be refunded.
- How do I unsubscribe all 3 mobile numbers that I am currently tracking?
To unsubscribe all 3 mobile numbers at the same time, please send “UNSUB ALL” to 6060.
Please note that the subscription amount is charged in advance and it is not pro-ratable. Any unconsumed period will not be refunded.
- Do I get charged if I decide to subscribe to the service again in the same month I have unsubscribed to all the numbers I was tracking?
Yes, you will be charged again if you subscribe to the service again and track a mobile number, after you have unsubscribed to all the numbers you were tracking.
- Will I receive any SMS reminders on my subscription renewal if I subscribe the monthly subscription for My Locator?
Yes, an auto-renewal notification will be sent on the first day of every calendar month.
- Where do I submit my queries if I encounter problems with My Locator service?
You can contact StarHub Customer Care at 1633 or email to customercare@starhub.com.
